Republic of the Philippines

ISABELA STATE UNIVERSITY

Echague, Isabela

Dear respondent,
Good day. We are senior students from the College of Business, Accountancy and Public Administration,
Isabela State University, Echague, Isabela. You are invited to participate in a survey which aims to explore
consumer payment method preferences and factors influencing those preferences in San Fabian, Echague,
Isabela. By collecting and analyzing data in this area, we aim to gain insights that will benefit businesses,
policymakers, and consumers alike. Your participation in data gathering will contribute to the development of a
comprehensive understanding of consumer behavior in the realm of payment methods.

Your participation in this study is completely voluntary. All that you will share will be strictly confidential. What
this means is your answers will not be attributed to your name and we will not reveal your identity. We would also
like to clearly say that there are no right or wrong answers. Below is the consent form for your perusal.

Sincerely,
Researchers
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CERTIFICATION OF PARTICIPATION
(Consent form)

I, ______________________________________, over 18 years of age, agree to be part of the research study entitled,
Factors Influencing Consumer Payment Method Preferences in San Fabian, Echague, Isabela: A Comparative Analysis

I will participate under the following conditions:

o It is possible that I will not directly benefit from the results of this activity;
o It is possible that I can abstain in participating from this activity anytime and that I can decline to answer
questions that I think would impose negatively on me;
o All information about me that I will provide in this activity must be used for this sole purpose only and will be kept
confidential; and
o If this activity is scientifically and/or academically published, I authorize to (please the box):
to be named
not to be named

If I have further questions or concerns relative to the activity, I may reach out to the following:
 College Department: College of Business, Accountancy, and Public Administration
 Contact details: gustobenalyn@gmail.com/ 09558314291

Participant’s signature: Date:

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This serves as evidence that I have explained thoroughly the purpose of this survey to the participant and that I
believe that the participant has understood the significance of his/her participation, and that s/he participated
willingly.

Name and Signature of Researcher

Date
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Survey Questionnaire

I. Demographic profile of the respondents. Please provide honest and complete responses to the
questionnaire by selecting the appropriate boxes or filling in the blanks.

NAME (Optional): __________________________________________

GENDER: AGE:
O Male O 18-24
O Female O 25-34
O 35-44
MARITAL STATUS: O 45-54
O single O 55 and above
O Married
 O Widowed

EMPLOYMENT STATUS:
O Employed
O Unemployed
O Self-employed
O Retired
O Student

SOURCE OF INCOME:
O Salaries/Wages
O Tips/Commissions
O Business Income
O Honoraria
O Student’s Allowance
Others, please specify: ____________

HIGHEST EDUCATIONAL ATTAINMENT:

O Primary O Tertiary
O Secondary O Graduate
O Vocational

II. Consumer Payment Method Preferences

Instruction: Please indicate the payment method(s) you have used when making purchases of consumer
goods. Choose from the options provided below.

Products/services Cash NON- CASH

Credit Debit Cheque Gcash Pay Pay Others,
card card s Pal Maya please
specify
Groceries
Furniture and
fixtures
Healthcare
Dry goods
Foods/Beverages
Phones/laptop
Automotive repairs

Personal care
Professional
services
Vehicles
Jewelries
Land/Farm
Pets/ Animals

III. Factors Affecting the Choice of Payment System

Please find below indicators that can be considered as factors influencing your preference for consumer
payment method. Kindly rate the performance of these payment method based on your experience after
availing their services.
Scale Descriptive Rating
4 Very satisfied
3 Satisfied
2 Unsatisfied
1 Very Unsatisfied
FOR CASH:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
 Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR CREDIT CARD :

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR DEBIT CARD:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR CHEQUES:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR GCASH:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR PAYPAL:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
 Demographics and consumer characteristics
Cultural and regional factors

FOR PAYMAYA:

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

FOR OTHERS, PLEASE SPECIFY: ______________________

Factors 1 2 3 4
Convenient and easily accessible
Secured and trusted
Familiar and has positive past experience with the payment method
Perceived control and financial management
Rewards and incentives
Social influence and peer behavior
Demographics and consumer characteristics
Cultural and regional factors

IV. Common Problems Encountered

Instructions: Please kindly share any challenges or issues you have experienced with the payment
method(s) you have utilized.
 Payment Method Problems encountered
1. Cash O Target for thieves
O Losing it
O Difficult to pay for emergencies
or online purchases
O Others, please specify: _______________

2. Non cash
a. Credit Card O Hacking and phishing scams {fraud and identity
theft}
O Overcharging by mistakes
O Declined when making payments
O Annual fee is too high
O Technical problems
O Others, please specify: _______________

b. Debit card
O Hacking and phishing scams {fraud and identity
theft}
O Overdraft fees
O Declined when making payments
O Technical problems
O Others, please specify: _______________

c. Cheques
O Losing it
O Stolen
O Counterfeited
O Forged/Altered
Thank you for participating in
O improperly endorsed
this survey!
O Others, please specify: _______________
Your responses will be kept
confidential and d. Gcash used only for
research O Hacking and phishing scams {fraud and identity purposes.
theft}
O Cannot processed with data only
O Declined when making payments
O Technical problems
O Others, please specify: _______________

e. Pay Pal O Cards get rejected

O Problems with the currency converter
O Transaction cannot be completed
O Down system
O Technical problems
O Others, please specify: _______________

f. Pay Maya O cannot log in

O Prone to transaction errors
O Unable to withdraw PayPal funds to Pay Maya
O Load credits not received
O Pay Maya cannot link to Pay Pal
O Others, please specify: _______________