CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Logistics NCR No: RCA-Sample-#01 CPAR No.: RCA-Sample-#01

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person: Aisa
Potential Problem Hollon
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Erwin Guita Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Billing & Collection NCR No: RCA-Sample-#02 CPAR No.: RCA-Sample-#02
Type of CPAR Problem(s) Findings: CPAR due for submission: 30
Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached NCR)
Joaldine Llanza
Operational Breakdowns
Customer Complaints Responsible Person:
x
Potential Problem Ronnie Panaligan
x
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:
Call the attention of logistic coordinator why the billing/SOA was not
dispatched

ROOT CAUSE ANALYSIS

no designated person to be concerned to dispatched the billing

Implementation Date:

Always remind logistics coordinator (driver/helper)prior to delivery

PREVENTIVE ACTION
Implementation Date:

Conduct a meeting with logistics department to arrive a procedure regarding this

matter

Noted by: Accepted by:

Sarah Martinez Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Disbursement NCR No: RCA-Sample-#03 CPAR No.: RCA-Sample-#03

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person: Rea
Potential Problem Bayomo
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Sarah Martinez Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Audit NCR No: RCA-Sample-#04 CPAR No.: RCA-Sample-#04

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person: Lester
Potential Problem Sison
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Danilo Nicdao Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: HR/Admin NCR No: RCA-Sample-#05 CPAR No.: RCA-Sample-#05

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person: Arianne
Potential Problem Tolentino/Princess Jimenez
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Rene Restauro Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Customer Service NCR No: RCA-Sample-#06 CPAR No.: RCA-Sample-#06

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Jennie Lyn Lizardo
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Jocelyn Tamayo Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Cashier NCR No: RCA-Sample-#07 CPAR No.: RCA-Sample-#07

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Marites Galleza
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Sarah Martinez Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Payroll NCR No: RCA-Sample-#08 CPAR No.: RCA-Sample-#08

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Cristeta Praga
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Sarah Martinez Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Motorpool NCR No: RCA-Sample-#09 CPAR No.: RCA-Sample-#09

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Noly Umali
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Erwin Guita Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: QA NCR No: RCA-Sample-#010 CPAR No.: RCA-Sample-#010

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Grace Castalone
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Jocelyn Tamayo Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Engineering NCR No: RCA-Sample-#011 CPAR No.: RCA-Sample-#011

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Arabelle Salazar
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Rene Restauro Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: DCC NCR No: RCA-Sample-#012 CPAR No.: RCA-Sample-#012

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Jennefer Balano
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Rene Restauro Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Production NCR No: RCA-Sample-#013 CPAR No.: RCA-Sample-#013

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Celine Rallos
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Rene Restauro Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: ICT NCR No: RCA-Sample-#014 CPAR No.: RCA-Sample-#014

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Jayal Gaspar
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Jocelyn Tamayo Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative
 CORRECTIVE AND PREVENTIVE ACTION REPORT

Area: Purchasing NCR No: RCA-Sample-#015 CPAR No.: RCA-Sample-#015

Type of CPAR Problem(s) Findings: CPAR due for submission: 30
x Audit July 2012 (1 p.m.)
[ ] Observation Reported by/date:
[ ] Non-conformance (Please refer to attached details)
Jennifer Pal
Operational Breakdowns
Customer Complaints Responsible Person:
Potential Problem Arnold Oteyza/Danny Dales
Supplier's Feedback
IMMEDIATE CORRECTION
Implementation Date:

ROOT CAUSE ANALYSIS

LONG TERM CORRECTIVE ACTION

Implementation Date:

PREVENTIVE ACTION
Implementation Date:

Noted by: Accepted by:

Jocelyn Tamayo Rene Restauro

Department Manager Quality Management Representative

FOLLOW-UP STATUS
Follow-up date: Remarks: [ ] Effective
[ ] Not Effective

NCR Initiator's Name CPAR Status

Jennifer Pal [ ] Closed

Approved by: IQ-FR-05

rev.02
______Rene Restauro____________
Quality Management Representative