RESUME

Farhan Imran Shaikh.

Email: farhanishaikh84@gmail.com
Mobile: +919011142021

Objective: To associate with an organization, which gives me an opportunity to apply my

knowledge together with my analytical and innovative skills, get exposed to new challenges
and be a part of the team that works towards the growth of organization.

Company Name: UPS

Summary of Experience
Process: IT Service Help Desk (Technical Support (July 2021- Currently working)
Senior Technician.
 Active Directory ID support - password reset ,account locked out -reset account
 Create new AD ID, deleting AD ID.
 MS Office 365 Support and O365 Outlook
 Basic Troubleshooting of UPS Internal Applications by using Netop.
 Airwatch to Intune Migration Support.(UPS Issued Mobile Email Applications)
 HP Printer Support
 RSA Token troubleshooting.
 Creating Incidents and resolving Incidents
 Escalation of Hardware issues by creating a work order.

Application: Service Now

Achievements:
 Spark of Brilliance Award in Jan’22
Company Name: Tech Mahindra
Summary of Experience
Process: VNZ (June 2019- May 2021)
Senior Customer Care Executive
• Evaluated customer information to explore issues, develop potential solutions and
maintain high-quality service.
• Achieved Number% satisfaction rating through consistent, proactive resolutions of
customer issues on first call.
• Provided excellent customer service by efficiently resolving issues and responding to
inquiries.
• Accepted payment by credit card and offered self-serve payment solutions after
explaining charges on customer bills.

Company Name: ADP (Automatic Data Processing)

Summary of Experience:
Process: Wage Garnishment Services: (Dec 2007- Dec 2018)
Analyst – Quality
• Examine/Audit cases/records to verify accuracy, detect errors before it is send to client.
• Audit of load reports and consolidation of billable no’s.
• Mentoring of specialists and providing feedback, helping in their queries.
• Allocation of work.
• Preparing hourly, weekly and monthly reports.
Analyst
• Interpretation of orders sent by clients, courts and agencies.
• Prepared RCA’s for write offs received.
• Contributed process improvement ideas.
Achievements:
• 3 Star of the month.
• 3 Titan of the month.
• 1 Idol of the Month
• 1 Associate of the quarter.
EDUCATIONAL QUALIFICATIONS:

• M.Sc. with First Class, from Pune University, Pune.

• B.Sc. with Distinction from Pune University, Pune
• H.S.C. with Second Class from Pune Board.
• S.S.C. with Distinction, from Pune Board.
• Computer knowledge: MS Word, MS excel, MS PowerPoint

HOBBY:
Playing Cricket.
PERSONAL DETAILS

Name : Farhan Imran Shaikh.

Address : Madni Maskan. Flat No. 203

Near JK Park. Kondhwa. Pune - 48

Contact no. : +919011142021

E-mail : farhanishaikh84@gmail.com

Date of Birth : 31st October, 1984.

Marital status : Married

Date: Yours sincerely,

Place: Pune Farhan Shaikh