Major new actions to protect online markets

Customers highly recommend HP’s free CDI service

Pay attention to HP’s packaging and outsmart fraudsters

Recent Successes

Feb.-Apr. ’23 | Europe, Middle East, Africa

Latest raids protect markets in Mid East and Africa

Get some news of how law enforcement, supported by HP, has removed counterfeit products from the
markets, to protect customers – and to shield honest traders from illicit competition.

And take care to protect yourself, for example by only buying from trusted vendors such as HP
distributors.

Seized items/country

(approx.; selected countries)

Selected highlights, supported by HP

17,000

Turkey

With targeted raids, officials disrupted an operation assembling counterfeit printing supplies.

10,000

Kenya

Officials seized large amounts of counterfeit cartridges and components in two raid actions

8,500

Egypt

Authorities raided numerous sites, seizing thousands of ready-for-sale counterfeits.

2,700

Nigeria

Nigerian authorities disrupted the distribution of counterfeit ink and toner cartridges

330

Estonia

Customs in Estonia intercepted hundreds of counterfeit toner cartridges on their way into the European
Union.

Printing supplies

Computing products

Components

Items seized in a previous raid in Kenya

Thousands of delistings safeguard online markets

Within just three months, HP has supported major e commerce sites in removing ca. XX,000 illicit online
offers,1 to actively protect honest online sellers from unfair competition.

For this, HP has cooperated closely with major marketplaces such as Amazon, eBay, Gittigidiyor, N11, and
many more.

In addition, our activities also included social media sites, such as Facebook and Twitter.

While covering around XX countries across Europe, the Middle East, and Africa, a particularly impressive
number of delistings took place in Europe.

Among others, the countries with some of the highest numbers of removed offers included Belgium,
France, Ireland, and Italy.

HP acts to protect legit business on the Web

Ca. XX,000 illicit offers removed1

Recent CPPAs & CDIs

About XXX audits in Q2 ensure clean stocks at HP Partners

Carrying out over XXX Channel Partner Protection Audits (CPPAs) in Europe, the Middle East and Africa,
HP’s ACF auditors went above and beyond to help protect the HP sales channel.

Most partners (approx. XX%) passed the surprise checks in their warehouses without any issues;
however, some CPPAs were failed because our auditors were refused access or identified counterfeit
and/or non-compliant cartridges.

HP also protected various customers that had received suspicious printing supplies deliveries, with
dedicated Customer Delivery Inspections (CDIs).

Our experts have uncovered counterfeit cartridges in about X out of 10 recent inspections on average.

These checks, which can be done either on-site or via the Web as Remote CDIs, thus directly contribute
to protecting enterprise and public-sector users from illicit printing supplies – and can also open up new
sales opportunities for HP Partners.

Request a free CDI if you suspect a customer was sold fakes

CHANNEL PARTNER PROTECTION AUDITS (CPPA), FEB.

- APR.

’23

X audit(s) passed

X audit(s) failed

Passed audits indicate that no counterfeit or non-compliant cartridges were identified in a partner’s
stock at the time of the audit; failed audits indicate that a partner refused access or counterfeit/non-
compliant cartridges/products were found. Can include preliminary results, subject to change pending
ongoing evaluations.

CUSTOMER DELIVERY INSPECTIONS (CDI), FEB.

- APR.

’23

In addition, Customer Delivery Inspections took place in the following countries:

Roll over the countries for more information

Algeria

Angola

Austria

Bahrain

Belgium

Bosnia-Herz.

Botswana

Bulgaria

Congo DR

Croatia

Cyprus

Czechia

Denmark

Estonia
Egypt

Eswatini

Ethiopia

Finland

France

Germany

Ghana

Greece

Hungary

Ireland

Israel

Italy

Ivory Coast

Jordan

Kazakhstan

Kenya

Kuwait

Latvia

Lebanon

Luxembourg

Malta

Mauritius

Montenegro

Morocco

Mozambique

Namibia

Netherlands
Niger

Nigeria

North Macedonia

Norway

Oman

Poland

Portugal

Qatar

Romania

Saudi Arabia

Senegal

Serbia

Slovakia

Slovenia

South Africa

Spain

Sweden

Switzerland

Tunisia

Turkey

UAE

Uganda

UK

Find more countries on the next page

News from EMEA Countries

Customers highly recommend HP’s free CDI service

HP’s enterprise and public-sector customers clearly value HP’s free Customer Delivery Inspections (CDIs)
and would recommend them to other users – this is confirmed by latest results from our ongoing online
survey.2 Collecting feedback from customers worldwide that have recently had a CDI, we have been
getting overwhelmingly positive responses.

Get some highlights below.

While CDIs effectively help protect customers from fakes, they can be a great sales opportunity for you
as an HP Partner:

Offering a CDI can show that you are a trustworthy vendor and even help you win back deals that might
otherwise be lost to fraudsters.

Learn more about CDIs, get information resources for you and your customers, and benefit from this free
service too!

92% of surveyed customers would recommend HP’s CDI service to other customers

96% of surveyed customers believe HP’s CDIs are effective against falling victim to fraudsters

81% of surveyed customers think they have become more vigilant towards counterfeiting after their CDI

97% of surveyed customers appreciate receiving anti-counterfeiting information

ACF makes headlines in Africa

Recently, HP’s fight against counterfeiting was covered in two noteworthy news reports in Africa.

Have a look for yourself:

The African tech news-outlet TechCentral highlights the high performance of original ink and toner
cartridges – and the risks of counterfeit supplies.

In addition, the report recaps some helpful tips on how to avoid counterfeits.

As part of their newsletter, the Kenyan Anti-Counterfeit Authority (ACA) reports about a court ruling
sentencing a person engaged in trading with counterfeit printing supplies to a suspended prison
sentence.

HP acts against ‘lookalike’ products

Particularly in online trade, fraudsters might use product photos that show a packaging which looks quite
like HP’s packaging – but might for example have a slightly different artwork; or you might notice that the
product does not actually carry the HP trademark on the box.

For customers looking to buy original HP toner and ink cartridges, this can be confusing.

To protect online markets, HP has been stepping up its actions against such trade dress infringements.

Working closely with online marketplaces, we are monitoring and removing respective offers.

Also, HP has taken legal action, where deemed appropriate.

Over several months, we have thus been able to reduce the number of observed trade dress products by
about 90% globally.

Please highlight to customers to only accept HP cartridges in unopened original HP boxes, as described
below.

The boxes have to include the HP trademark and an HP address; in addition, all toner products
worldwide have to come with an HP security label, as do selected ink cartridges in EMEA.

Examples of trade dress products; make sure to only accept and trade HP products in unopened original
HP packaging

Workshop

Mind HP’s packaging and avoid counterfeits

Taking a look at the packaging of toner and ink cartridges can help you to avoid counterfeit products –
and to protect your business from fraudsters.

Recap some essential tips and actions recommended by HP below:

ONLY ACCEPT AND TRADE HP PRODUCTS IN UNOPENED ORIGINAL PACKAGING

Reject any offers for HP products without original HP packaging.

Original HP boxes carry dedicated security features aimed to help spotting signs of counterfeiting; as well
as important, potentially legally mandatory product information for end users.

LOOK FOR SIGNS OF TAMPERING AND OPENING/RE -SEALING ON A BOX

Be alert if you notice signs of wear and tear, such as damage to the box, or any indicators that the box
may have been opened and re-sealed, including excessive glue marks and damaged and/or incorrectly
applied HP security labels.

OPEN HP BOXES BY USING THE TEAR STRIP OF THE PACKAGING

Please advise your customers to always use the tear strip or designated opening, which can generally be
found close to the security label.

This helps prevent that cartridge boxes and security labels can be illegally re-used.

USE HP PLANET PARTNERS IF YOU WANT TO RECYCLE

If you or your customers want to recycle used cartridges for the environment, you are welcome to use
HP’s Planet Partners service, available in numerous countries worldwide.3 Please stay vigilant towards
unsolicited, dubious offers to collect and allegedly recycle used cartridges.

Please also keep in mind that HP is observing attempts by fraudsters to gather used HP boxes and other
packaging material for illegal re-use, disguising counterfeit cartridges.

HP recommends staying alert and to refrain from any such schemes – if you accept dubious offers to buy
HP printing supplies without original HP packaging or to give back original boxes that are in good
condition, this could mean that the packaging of your cartridges might be used to defraud others!
Report Your Suspicions

Do you have any suspicion of counterfeiting or fraud?

Email: Tell us in any language via emea.anti-counterfeit@hp.com.

Web: Report on hp.com/anticounterfeit (including option to report anonymously).

Post: Contact us via mail:

ACF Programme,

HP International S.à.r.l.,

154 Route du Nant d'Avril, 1217 Meyrin,

Switzerland

Visit HP's Partner Portal for more ACF resources

Go to partner.hp.com and follow the navigation Sales & Marketing >> Communications >> Anti-
Counterfeiting (ACF)

Offers taken down for infringement of HP’s intellectual property (IP), e.g. violation of HP’s trademarks,
copyrights, or patents; as well as VAT evasion. Figure also includes actions against infringements of
relevant IP rights held by HP’s partner Canon, such as patents used in HP toner cartridges.

Data generally from February through April 2023; for select activities, January through March 2023.

Approx. results, based on an ongoing online survey by HP’s ACF Programme of corporate customers that
had HP perform an ACF Customer Delivery Inspection, showing cumulative results since HP’s fiscal year
2021 (worldwide, ca. 80 responses), including valid answers only; some questions are not asked in all
markets.

Status:

April 2023.

Availability varies.

For more information, see hp.com/recycle.

Copyright 2023 HP Development Company, L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions
contained herein.

ACF email

ACF on HP's Partner Portal

ACF website

HP ACF Partner News | Get the latest Anti-Counterfeiting News for HP Partners in EMEA

HP Anti Counterfeiting and Fraud (ACF) for Europe, Middle East, Africa (EMEA)

Your new ACF Partner News is out now!

Counterfeit printing supplies and fake IT hardware can have a serious impact on honest businesses,
taking away sales and hindering the growth of your company. Even unwittingly dealing with counterfeits
can put you at risk of tarnishing your company’s good name.

To help you take action against fakes, we have compiled important tips and updates. Don’t fall victim to
fakes, get your copy now!

GET YOUR LATEST ACF PARTNER NEWS

Customers recommend CDIs

HP’s customers clearly appreciate our free Customer Delivery Inspections (CDIs) and would recommend
them to other users – this is confirmed by latest results from our online survey

Get more insights in this edition!

Check HP’s packaging and avoid counterfeits

Checking the packaging of toner and ink cartridges can help you to avoid counterfeit products and to
protect your business and customers from counterfeits.

Recap some essential tips and actions!

Contact HP’s anti-counterfeiting team

Visit HP’s anti-counterfeiting website

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© 2023 HP Development Company, L.P. The information contained herein is subject to change without
notice.