Once we have 3 requirements from TMs

(samples, photos, documentation) , is it a Has plant done

No action
NON-RNA and does the COMPLAINT A QC?
TOTAL more than $1K ?

Read plant comments and photo comments and

most importantly LAB RECOMMENDATION
Has plant done a QC? Is recommendation ‘SETTLE’?

Read LR’s Lab comments and photo

Has ™ marked comments and most importantly LAB
RECOMMENDATION
Settlement No action
Is recommendation ‘SETTLE’?
verification Credit - (anything 25 rolls or fewer)
‘YES’’? Is complaint total (in complaint worksheet
section) the same as credit amount?

No action
No action Claims team
required processes the QC, ???
then check MNP in Check MNP in
Qlik, is it good? Qlik, is it good?

Edit SFDC worksheet

to actual MNP

Edit SFDC worksheet to

actual MNP

● add a note that MNP was good

● Process a CREDIT at Middle Net
● add a note that MNP was good
Pricing (MNP) via NEW PAYMENT
● Process as a POLICY ADJUSTMENT at Middle Net Pricing (MNP) via NEW PAYMENT
● Change claim status to CLOSED
● VIP note SFDC will not allow you to release payments to SAP for credits first 2 days of
● Look for credit memo in inbox (takes
the month, you need to go back in the system on 3rd day and release payment.
24 hrs for system to generate)
● Change claim status to CLOSED
● add note to SFDC that memo rec’d
● Look for credit memo in inbox (takes 24 hrs for system to generate)
● add memo to Files & Attachments
● add note to SFDC that memo rec’d
● add memo to Files & Attachments