Tele-calling for the Automotive Industry

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 About VOIZ?
Technology first solution – A robust platform that brings
talent, technology & telephony together to enable on-
demand calling.

16K Active agents – Largest pool of ‘gig based’ tele-calling

workforce in India spanning across geographies,
languages, industry experiences etc.
Work-flow ready agents trained & available by Industry

Expertise in tele-jobs – Trusted by some of the biggest

unicorns to legacy banking companies.

99.9% Data Security – Proprietary remote work technology,

very secure even with BYOD setup.

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 The solution

Talent Technology Telephony*

Production ready talent Workforce Management Cloud Telephony

• 30+ F, Sec. Incomes • Headcount mgmt • Inbound
• Disciplined • Productivity reports • Outbound
• Sticky • SPOC • Multi/Omni channel

+ +
Ai match making Production Infra Dialer
• Industry, function, • CRM/MIS Integrations • Predictive
language, region • Telephony • Progressive
• Skill level mapping • Workflows • Click to call
Quality guarantee • Security • Manual
• Profiled & Verified Governance Other
• Assessed • Paperwork • Number masking
• Trained & Certified • Payroll • Sticky agent
• VOIZ Ready • Compliance • IVR etc.

2 *In partnership with telephony providers

 Why VOIZ?

Experienced & Sticky Agents – 30+ age group with sec.

incomes. High quality, experienced & committed
workforce.
Diverse specialties: languages, industry experiences etc.

40% Cheaper – No capex, no opex, no overheads.

Pay for productive hours only.

10X more Scalable – 10 to 100 to 1000 agents capability.

Fast to market, go live & scale in under 30 days.

On demand – Seamless BAU & Surge demand capabilities.

Part time, full time, bite size possibilities etc.

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 Talent + find more

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 Technology

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Pr lW
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R Manage Productivity

Live Campaigns

Your Team Interact & collaborate Tele-calling Agents

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 Workflows

Decision tree
+
Verbatim
+
Dispositions

• Test drive/showroom
bookings
• Post sales feedback
• Service bookings
• Post service feedback

6 Blue – Carry scripts. Green – Carry dispositions

 Trusted by Some of India’s well known

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 Metrics
Avg. productivity

Dialed calls/day Connected calls/day Conversations/day Conversions/day

100-120 50-60 25-30 5-6

Dependencies

Business Data RFM Attempts

Recency - data
B2C/B2B Opt-in First attempt
Frequency - buys
PMF Bought-in Re-attempt
Money - high/low

8 *Averaged for auto/manual dials. Averaged for pick up ratios. Averaged for B2C+PMF with opt-in data & first attempt
 Pricing

*Cost per credit

1 Credit = 1 Lead closed

For automotive, leads closed would be:

• Customer Confirms Visit
Item Units
• Customer Not Qualified
• Customer Not Interested
Cost per Credit* Rs. 20** • Customer Not Picking Up (10 times of subsequent Calls)
• Customer Not Responding after pitch (10 times of
subsequent Follow ups)
• Customer Irate and says “Do not call again”
• Wrong numbers

Min purchase volume – 1000 Credits

9 **Add GST