This document contains a list of support tickets/issues reported by employees. It includes details like the ticket number, date/time reported, short description of the issue, the person who reported it, assigned priority level and current status. The issues range from being unable to access various software applications and servers, to problems with specific devices or networks. Many of the tickets involve the SAP platform and related applications.
This document contains a list of support tickets/issues reported by employees. It includes details like the ticket number, date/time reported, short description of the issue, the person who reported it, assigned priority level and current status. The issues range from being unable to access various software applications and servers, to problems with specific devices or networks. Many of the tickets involve the SAP platform and related applications.
This document contains a list of support tickets/issues reported by employees. It includes details like the ticket number, date/time reported, short description of the issue, the person who reported it, assigned priority level and current status. The issues range from being unable to access various software applications and servers, to problems with specific devices or networks. Many of the tickets involve the SAP platform and related applications.
Number Problem Opened Short description Caller Priority State
INC001002 2023-06-19 03:42:01 this is update Aileen 5- New
3 INC001002 2023-06-19 03:11:23 this is tes Mottern Alene Planning 5- New 2 INC001002 2023-06-19 02:22:03 integration3 test Rabeck Alejandro Planning 5- New 1 INC001002 2023-06-19 02:16:51 test integration2 Mascall Aileen Planning 5- New 0 INC001001 2023-06-19 01:50:47 This ticket is from Mottern Abel Tuter Planning 5- New 9 INC001001 2023-06-19 00:09:08 instance1 this is new test sd integration Planning 5- New 8 INC001001 PRB00076 2023-06-16 00:37:04 this is test api user Planning 5- New 6 INC001001 01 PRB00010 2023-06-14 11:08:48 test Alfonso Planning 2 - High In Progress 5 INC001001 01 2023-06-14 10:16:18 test Griglen System 5- On Hold 3 INC000900 PRB00001 2018-08-30 01:06:16 test Administrat David Miller Planning 4 - Low New 9 INC000900 09 PRB00001 2018-08-31 21:35:21 Email server is David Miller 1 - Critical New 5 INC000900 09 PRB00000 2018-09-01 06:13:30 down. Defect tracking tool David Miller 3- New 4 INC000900 55 PRB00001 2018-08-30 02:17:32 is down.sign into the Cannot Moderate David Miller 3- New 3 INC000900 06 PRB00000 2018-09-16 05:49:23 company portal My computer app is not Moderate David Miller 3- Closed 2 INC000900 53 PRB00010 2018-09-11 20:56:26 detecting Unable to the post Moderate David Miller 3- New 1 INC000811 00 PRB00010 content on a :Wiki 2019-07-29 11:48:43 Assessment ATF Moderate survey user 5 - New 2 INC000811 00 PRB00010 Assessor 2019-07-22 14:04:57 ATF : Test1 System Planning 5- New 1 INC000800 02 PRB00010 2021-01-15 13:04:14 ATF:TEST2 Administrat survey user Planning 5- New 1 INC000700 00 PRB00001 2018-10-16 22:47:51 Need access to the David Miller Planning 4 - Low New 2 INC000700 06 common drive. 2018-10-16 22:47:10 Employee payroll David Miller 1 - Critical New 1 INC000199 PRB00010 2020-06-07 09:02:25 application server is Problem Unable to access 5- On Hold 0 INC000060 01 PRB00001 2023-03-09 01:42:59 The USB port on my Beth Anglin Planning the personal details Coordinator 5- Closed 1 INC000006 09 PC stopped working 2016-12-12 07:19:57 Unable to connect to Joe Planning 3- Closed 0 INC000005 PRB00000 email 2016-08-10 09:14:29 Unable to access Employee Rick Berzle Moderate 3- New 9 INC000005 55 team file 2016-08-10 09:37:45 Performanceshare Bow Moderate 5- New 8 INC000005 PRB00000 problems 2016-08-10 09:14:59 Performance with email Ruggeri Bertie Luby Planning 5- New 7 INC000005 55 PRB00000 problems with 2023-02-20 20:47:23 SAP Sales app is wifi Carol Planning 1 - Critical In Progress 5 INC000005 11 PRB00000 not accessible 2015-11-02 12:49:08 SAP Materials Coughlin Christen 1 - Critical On Hold 4 INC000005 11 PRB00000 2023-02-20 12:48:46 Management The SAP HR is slow Mitchell Margaret 1 - Critical In Progress 3 INC000005 11 PRB00000 2023-02-20 12:48:40 application is not SAP Financial Grey Bud 1 - Critical In Progress 2 INC000005 11 PRB00000 2023-02-20 12:48:32 Accounting Manager can't Richman Joe 1 - Critical In Progress 1 INC000005 11 access 2023-02-20 13:58:24 Can't SAP access Employee Jerrod 1 - Critical In Progress 0 INC000004 Exchange server - is 2023-02-20 13:56:37 Network storage Bennett Beth Anglin 2 - High In Progress 9 INC000004 PRB00000 2015-11-02 14:05:36 unavailable Having problems Luke 4 - Low On Hold 8 INC000004 06 2023-02-20 12:53:18 with IssueSales Tools with email Wilson Joe 3- In Progress 7 INC000004 PRB00000 2023-02-20 14:04:15 Can't access SFA Employee Bud Moderate 3 - New 6 INC000004 06 2022-12-13 16:47:08 software Can't log into SAP Richman Joe Moderate 2 - High In Progress 4 INC000004 2022-12-13 16:44:53 from my laptop My desk phone Employee Bow 3- In Progress 1 INC000004 does not 2022-12-13 16:42:45 JavaScript work error on Ruggeri Bud Moderate 3- On Hold 0 INC000003 hiring page 2022-12-13 16:41:01 Trouble of to getting Richman Bud Moderate 5 - New 9 INC000003 2022-12-18 16:36:44 my PDF docsserver Oregon mail are all Richman Bow Planning 4 - Low Closed 8 INC000003 locked from editing 2022-12-13 16:34:56 Request for a new Ruggeri Sam 3- In Progress 7 INC000003 2022-12-18 16:33:49 service Issue with Sorokin Carol Moderate 5- Closed 6 INC000003 2022-12-21 16:32:47 networking Coughlin Reset my password Natasha Planning 5- Closed 5 Ingram Planning INC000003 2022-11-24 12:25:29 Does not look like a Rick Berzle 1 - Critical Closed 4 INC000003 2022-11-27 14:22:52 backup occurred File Server is 80% David Loo 1 - Critical Closed 3 INC000003 full - Needs 2022-12-03 16:19:36 EMAIL Server upgrade Down Joe 5- Closed 2 INC000003 Again 2022-11-15 16:18:03 Need help with Employee Joe Planning 1 - Critical In Progress 1 INC000003 2022-12-19 16:01:12 Remedy. Can weto Lost connection Employee Rick Berzle 5- Closed 0 INC000002 2022-12-11 16:00:44 I can't get mynetwork the wireless Charlie Planning 5- In Progress 9 INC000002 2022-12-04 15:58:00 weather My disk is report still Whitherspo Rick Berzle Planning 5- Closed 8 INC000002 2022-12-09 15:55:55 Please removeCan't having issues. the Fred Luddy Planning 2 - High In Progress 7 INC000002 2022-11-25 15:54:59 latest Seem hotfix to havefrom an my Rick Berzle 5- Closed 6 INC000002 issue with my 2022-11-20 15:53:46 Need to add more hard Don Planning 1 - Critical In Progress 5 INC000002 2022-12-24 15:52:52 memory Issue with toalaptop web Goodliffe Fred Luddy5- Closed 4 INC000002 page on wiki 2022-12-18 15:52:01 New employee hire Fred Luddy Planning 5- Closed 1 INC000002 PRB00000 2022-12-10 15:51:35 I need a Fred Luddy Planning 5- In Progress 0 INC000001 03 PRB00000 2022-11-30 15:44:39 Can't launch 64-bit Fred Luddy Planning replacement iPhone, 2 - High In Progress 9 INC000001 01 Windows 7 2022-11-28 15:42:46 Sales forecastvirtual Taylor 1 - Critical In Progress 8 INC000001 spreadsheet is 2015-08-12 16:41:00 How do I create a Vreeland Joe 1 - Critical On Hold 7 INC000001 sub-folder 2022-11-22 15:40:23 Rain is leaking on Employee 1 - Critical Bow In Progress 6 INC000001 2022-11-27 15:38:46 main I can'tDNS Server launch my Ruggeri Fred Luddy 1 - Critical In Progress 5 INC000001 VPN client since 2022-11-16 15:37:35 Missing my home the Bow 1 - Critical Closed 4 INC000001 directory 2022-12-23 15:15:58 EMAIL is slow when Joe Ruggeri 1 - Critical Closed 3 INC000001 an attachment 2022-11-26 15:07:00 Customer didn'tis Employee 5 - Don Closed 2 INC000001 2022-12-19 15:01:12 receive Need new eFax Goodliffe Don Planning 3- Closed 1 INC000001 2022-12-12 14:53:02 Need Oracle 10GR2 Fred Luddy Moderate Blackberry set up Goodliffe 4 - Low Closed 0 INC000000 2022-12-18 14:50:23 installed Reset my password Rick Berzle 1 - Critical Closed 9 INC000000 2022-12-19 15:08:39 Printer in my office Joe 1 - Critical Closed 8 INC000000 2015-08-12 16:08:24 is out of Need tonerto access Employee Joe 1 - Critical On Hold 7 INC000000 PRB00000 2022-12-11 15:08:05 sales HangsDB for the when trying Employee Joe 1 - Critical Closed 6 INC000000 08 to print VISIO 2022-12-07 15:06:52 CPU load high for Employee Alejandro 1 - Critical Closed 5 INC000000 over 10email 2022-12-18 14:49:22 Forgot minutes Mascall Fred Luddy 1 - Critical Closed 4 INC000000 2022-12-12 15:07:30 password Wireless access is Joe 1 - Critical In Progress 3 INC000000 PRB00000 2022-12-05 15:07:12 down in my Network file area shares Employee Fred Luddy 1 - Critical On Hold 2 INC000000 07 PRB00000 access issue 2022-12-11 15:09:51 Can't read email Fred Luddy 1 - Critical Closed 1 07 Category Assignment group Assigned to Updated Updated by Inquiry / Application 2023-06-19 03:44:52 admin Help Inquiry / Development Application 2023-06-19 03:12:05 admin Help Inquiry / Development Application 2023-06-19 02:22:29 admin Help Inquiry / Development Application 2023-06-19 02:20:54 admin Help Inquiry / Development Application 2023-06-19 02:11:23 admin Help Inquiry / Development 2023-06-19 00:15:46 integration_ Help Inquiry / 2023-06-18 10:30:37 user admin Help Inquiry / 2023-06-18 10:40:58 admin Help Inquiry / ATF_TestGroup_N 2023-06-14 11:21:53 admin Help Inquiry / etwork 2023-06-18 10:44:31 admin Help Software 2023-06-19 11:00:16 system Software 2023-06-18 11:07:06 admin Inquiry / 2023-06-18 10:57:18 admin Help Hardware 2023-06-18 10:49:24 admin Inquiry / 2023-06-18 10:43:33 admin Help Inquiry / 2023-06-18 10:45:40 admin Help Inquiry / 2023-06-18 10:47:22 admin Help Inquiry / 2023-06-18 11:02:28 admin Help Inquiry / 2023-06-18 10:48:29 admin Help Hardware Openspace 2023-06-19 11:09:13 system Inquiry / 2020-06-07 09:04:34 admin Help Hardware 2023-04-14 11:13:55 system Inquiry / Network David Loo 2016-12-13 18:46:44 employee Help Inquiry / 2023-06-18 11:05:31 admin Help Inquiry / 2016-08-10 09:37:45 admin Help Inquiry / 2023-06-18 11:09:29 admin Help Service Desk Beth Anglin 2023-03-06 15:08:31 admin Software Service Desk 2015-11-24 07:47:36 admin Inquiry / Software Beth Anglin 2023-03-13 12:42:25 admin Help Software Software Fred Luddy 2023-03-06 13:50:24 system Software Software Don 2023-03-13 12:40:45 admin Hardware Hardware Goodliffe Beth Anglin 2023-03-13 12:49:40 admin Network Hardware Don 2023-03-13 12:52:34 admin Goodliffe ITIL User 2015-11-24 07:46:20 admin Inquiry / Software Beth Anglin 2023-03-13 12:51:52 admin Help Software Software 2023-02-19 14:37:27 glide.maint Fred Luddy 2023-03-13 12:52:03 admin Hardware ITIL User 2023-03-13 12:52:15 admin Inquiry / ITIL User 2023-03-13 12:46:30 admin Help Network Network 2023-03-13 12:39:15 admin Software Service Desk Luke Wilson 2023-03-13 12:57:55 admin Inquiry / Service Desk Howard 2023-03-13 12:51:40 admin Help Inquiry / Network Johnson Luke Wilson 2023-03-13 12:57:58 admin Help Inquiry / Service Desk Luke Wilson 2023-03-13 13:16:15 admin Help Software Software David Loo 2023-03-13 12:53:47 admin Inquiry / Hardware Don 2023-03-13 13:15:24 admin Help Inquiry / Hardware Goodliffe David Loo 2023-03-13 13:15:54 admin Help Inquiry / David Loo 2023-03-13 12:44:20 admin Help Hardware Network David Loo 2023-03-13 13:15:37 admin Inquiry / Service Desk Don 2023-03-13 12:50:57 admin Help Inquiry / Service Desk Goodliffe Don 2023-03-13 13:15:31 admin Help Software Goodliffe ITIL User 2023-03-13 12:52:24 admin Hardware Hardware Don 2023-03-13 13:15:35 admin Hardware Goodliffe ITIL User 2023-03-13 12:44:35 admin Inquiry / Service Desk ITIL User 2023-03-13 13:15:44 admin Help Inquiry / Beth Anglin 2023-03-13 12:56:12 admin Help Inquiry / ITIL User 2023-03-13 12:45:32 admin Help Software Bud 2023-03-13 12:46:13 admin Richman ITIL User 2023-03-13 12:37:49 admin Inquiry / Service Desk Fred Luddy 2015-11-24 07:47:36 admin Help Hardware Hardware ITIL User 2023-03-13 12:51:23 admin Software Software Don 2023-03-13 12:50:33 admin Inquiry / Goodliffe Bud 2023-03-13 20:51:32 system Help Inquiry / Software Richman David Loo 2023-03-13 12:54:48 admin Help Software Database David Loo 2023-03-13 12:56:12 admin Inquiry / Hardware ITIL User 2023-03-13 12:56:31 admin Help Database Database Don 2023-03-13 13:16:35 admin Inquiry / Service Desk Goodliffe David Loo 2023-03-13 13:16:04 admin Help Inquiry / Hardware ITIL User 2023-03-13 13:16:02 admin Help Database David Loo 2015-11-24 07:47:36 admin Software Software Howard 2023-03-13 13:15:59 admin Hardware Hardware Johnson Bud 2023-03-13 20:51:32 system Inquiry / Service Desk Richman Bud 2023-03-13 13:16:24 admin Help Network Network Richman Beth Anglin 2023-03-13 12:51:14 admin Network Network Howard 2023-03-13 12:51:11 admin Network Service Desk Johnson Charlie 2023-03-13 13:16:07 admin Whitherspoo