Tadiran Annual Support Agreement (ASA) Brochure

Protect and Enhance the Long Term Value of your Unified Communications Investment
In today’s workplace, Unified Communications (UC) is a critical core operational system and IT
asset. By keeping UC applications current and fully operational, customers can protect the value
of their investment in the technology and take advantage of the latest capabilities to enhance
communications for their organization and for serving their clients. The successful deployment
and ongoing operation of a unified communications solution is significantly enhanced with
partner access to the vendor’s technical support capability and online resources.

A Tadiran Telecom Annual Support Agreement (ASA) is a required purchase with any product
sale, because it ensures that customers will receive the support and services they need to
optimize the performance and longevity of their Tadiran Communications Solution. It delivers
excellence in support by providing access to software updates, new UCC functionality, and also
ensures that the Tadiran Telecom Authorized Partner is backed by Tadiran Telecom’s highly
skilled technical support and engineering resources.

Comprehensive Coverage
A Tadiran Telecom Annual Support Agreement (ASA) will be included, as an additional line item
with the purchase of Tadiran Telecom products. The ASA ensures that Tadiran Certified
Partners can access Tadiran Support to receive assistance on any customer facing problems.

Purchase Options
 Subscription Terms – In addition to one-year extensions, multi-year extensions can also
be purchased at a discounted subscription rate. Subscription dates can be aligned to
your business needs – for example, with your budget cycles or maintenance contracts.
 Point of Sale – for all new sales, an Annual Support Agreement must be purchased
along with the product.
 Renewals – the option to extend Annual Support Agreements and support at any point
prior to the expiration date.

Increasing Value - Through Increased ROI

A Tadiran Telecom Annual Support Agreement will strengthen the value of your investment in a
unified communications solution. The ASA helps ensure operational and strategic returns on
investment:
 Financial ROI – Reduce risk by ensuring life cycle cost certainty and investment
protection for long-term supportability.
 Operational ROI – Deliver ongoing service improvements, whether it is increased
system availability or new functionality, and help realize company-wide productivity and
efficiency gains through optimized communication.
 Strategic ROI – Ensure your business has a competitive edge with access to the latest
software updates and new UCC functionality. Rest assured that the value and return on
your Tadiran Telecom Unified Communications investment will continue for years to
come.

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 Additional ASA Advantages
Stay Current: keep up-to-date on Tadiran Telecom’s software releases and take
 advantage of new UCC functionality.

Reduce Risk: address system issues proactively through software updates and support
 from Tadiran Telecom’s highly skilled partners and engineers.

 Life Cycle Cost Certainty: budget more efficiently and help realize long-term investment
protection in your UC solution.

Online and Collaborative Resources

Tadiran Telecom provides a wealth of customer facing online information at
www.Tadirantele.com . Customers can access the site to download the latest news, brochures
and information on Tadiran products and services. For additional information about any Tadiran
products email marketing@tadiranamerica.com

About Tadiran
Tadiran Telecom (TTL) L.P., part of Afcon Industries, is an established global leader, innovator,
and supplier of IP business telephony and telecommunications solutions. For nearly 50 years,
Tadiran has been serving businesses of all sizes, including some of the world’s largest
companies and organizations in various market segments across 41 countries worldwide. With
more than 100,000 satisfied end users and over 14 million installed ports worldwide, Tadiran
strives to lead the industry in providing superior support and service to our global customer
base. Tadiran features a comprehensive family of products including IP PBXs, Softswitches,
Contact Centers, IP phones, as well as Mobility and Desktop applications. This highly versatile
offering is designed to serve an ever growing list of leading companies in multiple vertical
markets as varied as government, healthcare, education, hospitality, utilities, finance,
transportation and more.

Visit us at: www.tadirantele.com

Copyright © 2013 Tadiran Telecom (TTL) L.P. Specifications subject to change without notice.
All other products or services mentioned are the trademarks, service marks, registered
trademarks or registered service marks of their respective owners.