CHLORAMAX 5

WARRANTY
5 YEARS VALVE
5 YEARS ELECTRONICS
5 YEARS CATALYTIC CARBON
5 YEARS CATION RESIN
10 YEARS BRINE TANK
10 YEARS VORTECH TANK
Product Details
VALVE 1 inch
Patented Hydroslide Piston
100,000 cycle tested
Built in Bypass Valve

ELECTRONICS
Smart Touch Controller
Absolute Brine Technology
Transformer
Motor

CATALYTIC CARBON
2.0 Cubic Feet

Chlorine
Chloramaine
Pesticides
Herbicides
Volatile Organic Compounds

CATION RESIN
1.0 Cubic Feet

Water Softening

VORTECH TANK
Low Water Usage Tank

BRINE TANK
Salt / Potassium Storage CA License # 701449 Hague Quality Water of Los Osos, CA
5 YEAR LIMITED WARRANTY  The warranty does not cover damage resulting 
from use with inadequate or defective 
Coverage 
plumbing; inadequate or defective water supply 
This warranty covers the Chloramax Appliance  or pressure; inadequate or defective house 
delivered to the original owner when the  wiring; improper voltage, electrical service, or 
appliance is purchased for personal, family, or  electrical connections; or violation of applicable 
household use. It is intended to cover defects  building, plumbing, or electrical codes, laws, 
occurring in workmanship or materials or both.  ordinances, or regulations. 

Warrantor’s Performance and Length of  THIS WARRANTY DOES NOT COVER 
Warranty Hague Quality Water warrants that  INCIDENTAL, CONSEQUENTIAL OR SECONDARY 
upon receipt from the owner of any Media Tank  DAMAGES. ANY IMPLIED WARRANTIES ON THE 
or Brine Tank found to be defective in material  PRODUCT DESCRIBED IN THIS WARRANTY WILL 
or workmanship, Hague will repair or replace  NOT BE EFFECTIVE AFTER THE EXPIRATION OF 
the defective item, at no charge for that item,  THIS WARRANTY. 
for 10 YEARS from date of installation. 
No dealer, agent, representative or other 
 The Valve Body, catalytic carbon or polystyrene  person is authorized to extend or expand this 
resin found to be defective in material or  limited warranty. 
workmanship, Hague will repair or replace the 
Some states do not allow limitations on how 
defective item, at no charge for that item, for 5 
long an implied warranty lasts or the exclusion 
YEARS from date of installation. 
or limitation of incidental or consequential 
Hague Quality Water further warrants that  damages, so the above limitations and exclusion 
upon receipt from the owner of any other 
may not apply to you. This warranty gives you 
mechanical or electronic parts, which are found 
specific legal rights and you may also have other 
to be defective in material or workmanship, 
rights which vary from state to state. 
Hague will repair or replace the defective parts, 
at no charge for those parts for 5 YEARS from  Claims Procedure 
date of installation. 
Any defects covered by this warranty should be 
THERE ARE NO WARRANTIES OTHER THAN  promptly reported to Hague Quality Water at 
THOSE DESCRIBED IN THIS WARRANTY  2024 Los Osos Valley Rd, Los Osos CA 93402. In 
INSTRUMENT.  writing about the defects. 

This warranty does not cover damage to a part  Please provide the original owner's name, 
or parts of the appliance from causes such as  telephone number, and original address; serial 
fire, accidents, freezing, or unreasonable use,  number and model number of the product and 
abuse, or neglect by the owner.  date of purchase. 

This warranty does not cover damage to a part  Hague Quality Water reserves the right to 
or parts of the appliance resulting from  replace defective parts with exact duplicates or 
improper installation. All plumbing and  their equivalent. 
electrical connections should be made in 
accordance with all local codes and the 
installation instructions provided with the 
appliance.  
 General Information
Congratulations on choosing a superior Model 25 Valve! Use this guide to attain
the maximum benefit from your valve. If you have trouble with the operation of your
valve, see Troubleshooting in the back of this manual.
Warning: This valve must be applied to potable water only.
Note: The manufacturer reserves the right to make specification and product
changes without prior notice.

Features and Benefits

The Model 25 Valve has the following features and benefits:

Dual Mode Easy-to-Use Electronic Controller

• Timer Mode sets to regenerate every day to every 12th day
• Demand Delayed Mode regenerates based on water usage
• Both modes feature exclusive Capacity GuardTM to protect the softening capability of the resin bed
• Each cycle adjusts from 0 to 99 minutes
• Flow indicator registers flow in GPM or L/min
• Low Voltage – 12 VAC
• Displays water available until the next regeneration in liters or US gallons
• Features a 96-hour forced regeneration override
• Power outage protection holds cycle programs indefinitely
• Maintains time of day setting for up to 16 hours in the event of a power outage – without batteries

1-inch Built-in Bypass Valve (Optional)

• Adjustable raw water blending valve
• Soft water test port valve
• Standard 1-inch CPVC CTS adapters. Copper fittings 3/4 or 1 inch, optional
• Bypass valve piston O-Rings are graphite impregnated for indefinite life

Main Control Valve

• Backwash flow rate adjusts up to 13 gpm (49.2 L/min) with easily-exchangeable flow control buttons
• Whisper quiet
• Upflow brining
• Graphite impregnated piston provides years of service – dry cycle tested for over 100,000 cycles with no
detectable wear
• Full 1-inch internal porting
• Self-cleaning venturi
• Quick connect 3/8-inch brine line connection
• Valve position controlled by exclusive magnetic technology – no solenoids or switches
• 1-inch distributor tube
• Super low-profile valve
• Manufactured using only the finest materials and processes

Model 25 Valve Service Manual 8/31/2012 4

Installation Steps and Start-Up Procedures

Step 1 Prepare the Placement Area

A. Make sure the placement area is clean.
B. Turn off the electricity and water supply to the water heater. For gas water heaters, turn the
gas cock to “Pilot.”
C. Examine the inlet plumbing to ensure that the pipe is not plugged with lime, iron, or any
other substance. Clean or replace plugged plumbing.
D. Make sure the inlet/outlet and drain connections meet the applicable state and local codes.
E. Check the arrows to ensure that the water flows in the proper direction.
Caution: Do not plumb the appliance in backward.
F. Place the appliance in the desired location using Figure 3 as a guide.
G. For most installations, install the appliance after the pressure tank and any water filter
appliance or water meter and before the water heater unless otherwise recommended.
When installing a carbon filter for well water, place the filter after any water conditioning
appliance unless otherwise recommended.
Caution: If less than 10' of pipe connects the water treatment appliance(s) to the water
heater, install a check valve between the water treatment appliance and the water heater as
close to the water heater as possible. Ensure that the water heater has an adequately rated
temperature and pressure safety relief valve.
H. For outside installations, the appliance should be enclosed so it is protected from the
weather.

Figure 3: Appliance Placement

HydroClean3 Owner’s Manual 9/3/2008 11

Installation Steps and Start-Up Procedures, Cont.

Step 2 Turn Off Water Supply

A. Turn off the water supply.
B. Open the hot and cold water taps to depressurize the lines.

Step 3 Connect Water Lines

A. Connect water lines in compliance with all state and local, building, plumbing, and electrical
codes.

Step 4 Connect the Brine Tank

A. Connect the brine tank to the valve head with the flexible 3/8" poly tube included with the
appliance. Insert the plastic insert in the end of the brine tube. See Figure 21.

Step 5 Connect Gravity Overflow Connections

A. Check to make sure the elbow is in the down position.
B. Connect the overflow lines to each cabinet. The overflow line drains excess water to a floor
drain should the tank fill with too much water or the appliance malfunctions.
C. Connect 1/2" I.D. tubing (size cannot be reduced) between the overflow fitting and a suitable
waste receptor. This tubing is not supplied with the appliance. Ensure that the overflow line
ends at a drain that is at least 3" lower than the bottom of the overflow fitting. The gravity
line cannot be run overhead. Maintain a minimum of 2" air gap.

Step 6 Connect Drain Line

A. Connect the drain line to the drain end cap with a tube fitting (not supplied). The drain line
must be a minimum of 1/2" I.D. tubing.
B. Route the drain line to a floor drain, laundry tub, or other suitable waste receptor. Maintain a
minimum 2" air gap between the drain line and the flood level rim of the waste receptor to
prevent back-siphoning. This drain line should make the shortest run to the suitable drain.
C. The drain line may be elevated up to 8 feet from the discharge on the appliance as long as
the water pressure in your system is 40 psi or more.
D. If the drain line is 25 feet or longer, increase the drain line to 3/4-inch I.D. The end of the
drain line must be equal to or lower in height than the control valve.
Caution: The drain line must not be kinked, crimped, or restricted in any way.

Step 7 Flush Lines

A. Place the appliance in the bypass position and turn on the main water supply.
B. Open the nearest cold water faucet to flush the plumbing of any excess soldering flux, air, or
any other foreign material.

HydroClean3 Owner’s Manual 9/3/2008 12

Cycles
1. First up-flow backwash. A rapid up-flow of water flushes out
the resin bed and cleans the sediment filter. *
* Filter only

2. Brine. Brine is drawn out of the brine cabinet and up through the
media tank, cleaning the resin bed and releasing accumulated
hardness and iron.

3. Slow rinse. A slow up-flow rinse process then flushes out the
brine, hardness and iron.

Model 25 Valve Service Manual 8/31/2012 5

Cycles, Cont.
4. Second up-flow backwash. This up-flow backwash flushes out
any remaining brine solution and sediment from cycle 2.

5. Downflow soft water brine refill. Soft water is directed to the

brine cabinet to prepare the brine for the next regeneration
sequence.

6. Return to service. Regeneration is complete and the appliance

is returned to normal operation.

Model 25 Valve Service Manual 8/31/2012 6

Bypass Valve
The bypass valve can isolate the appliance should the appliance malfunction or leak. It can also permit the use
of untreated water for watering plants, shrubs, or lawns.
The bypass valve is attached to the main control valve. See Figure 1. To engage the bypass valve, locate the
blue knob on top of the bypass valve. Turn the knob counterclockwise until it hits the stop. The appliance will be
bypassed and all water to the home is raw, untreated water. To prevent untreated water from entering the
home, water should not be used inside the home when the appliance is in Bypass mode. Ensure that the
appliance is returned to Service mode when the appliance is repaired or the use of untreated water is complete
by turning the blue knob clockwise until it hits the stop.

Test Port

Blue Bypass Knob

Blending Valve

Main Control Valve

Drain Connection
1/2-inch FNPT

Figure 1: Bypass Valve

Model 25 Valve Service Manual 8/31/2012 7

 Quality Water International ® Smart Touch Controller

Setting the Touch Screen Controller

This appliance features a touch screen controller with a color screen display. The controller can be used to view the
appliance’s status, perform regenerations, and change settings. An independent Hague dealer should set the Service
Settings during the installation of the appliance.

Figure 3: Smart Touch Controller

Message/Status Indicator

Customer Settings Service Settings

Gallons Remaining Water Flow Indicator

Regenerate

Correct Incorrect
Note: Ensure that the bottom
of the controller is firmly locked
onto the four tabs on the top of
the drive end cap assembly.

Button Function
1. “OK” Button - Press after information is added and move to next screen.
2. “Back” Button - Navigates to the previous screen.
3. “Clr” Button - Resets all values to 0 and/or default value.
4. “Esc” Button - Escapes to the main menu.
5. “day” Button - Press each time to advance day when applicable.
6. “AP” Button - Toggles time between AM/PM when applicable.

OR-05/18/15 Smart Touch Controller Setup Guide pg.3

 Smart Touch Controller Quality Water International ®

Service Settings
To program Service Settings on the controller, tap twice on the screen to bring up the “Main Menu”. Follow the following
steps to set the Smart Touch controller in the Service Settings.

Note: The Service Settings must be set before the Customer Settings.

Main Menu Password Language

Tap “Service Settings” Enter the password Select the desired language
“OK” to continue (English, Français, Español,
Deutsch, Italiano)
“OK” to continue

Units History? Total Regenerations

Select units of measure Option to show history Displays number of regenerations
(Metric or English) (Yes or No) (For Reference Only)
“OK” to continue (see History in next section) Value does reset
“OK” to continue “OK” to continue

Total Gallons Mode (1-3) Hardness Grains

Displays number of gallons Enter operating mode Enter Hardness test results
that has passed through the unit. (1 to 3) (1 to 199 Grains) or
(For Reference Only) (see Operating Modes section) (00000 to 3999 mg/L)
Value does reset “OK” to continue “OK” to continue
“OK” to continue

pg.4 Smart Touch Controller Setup Guide OR-05/18/15

 Quality Water International ® Smart Touch Controller

Iron ppm Manganese ppm Salt

Enter Iron test results Enter Manganese test results Select Regenerant
(0 to 99 ppm (mg/L)) (0 to 99 ppm (mg/L)) (Sodium or Potassium)
“OK” to continue “OK” to continue “OK” to continue

Compensated Capacity Grains Backwash 1 Minutes

Hardness Grains The desired capacity number First backwash cycle duration
Automatically calculated (52 to 9999 Grains) or Preset - 001.0
“OK” to continue (788 to 6999 gm) (0 to 999.9)
“OK” to continue “OK” to continue

Brine/Rinse Minutes Backwash 2 Minutes Salt lbs.

Brine and rinse cycle duration Second backwash cycle duration Amount of salt for each regeneration.
Preset - 030.0 Preset - 005.0 Preset - 006.2
(0 to 999.9) (0 to 999.9) (1.0 to 80.0 lbs.)
“OK” to continue “OK” to continue (0.45 - 36.99 kg)
“OK” to continue

72-96hr Regeneration Distiller/RO Turbine Test

Force regeneration setting Yes, if distiller or RO is in use Used for advanced diagnosis
(Yes or No) (Yes or No) (Yes or No)
(see Operating Modes section) “OK” to continue “OK” to continue
“OK” to continue

OR-05/18/15 Smart Touch Controller Setup Guide pg.5

 Smart Touch Controller Quality Water International ®

Salt Monitor Regenerate Tonight Dealer Name

Optional salt monitor in use Set to regenerate tonight Enter the
(Yes or No) (Yes or No) dealership/business name
“OK” to continue “OK” to continue “Ent” to continue

Dealer Name
Enter the dealership/business
phone number
“Ent” to continue

Service Settings - History

History - is an optional set of menus that acts as a clipboard for storing the history of water chemistry, total regenerations,
amount of water to pass through the unit, unit model number, and other settings. The history can be used for diagnosis
purposes or just for reference. History settings DO NOT affect operation.
When you select “Yes” in the history screen the following screens will be available. Take notice of the “H-” prefix to signify
that you are viewing the history.

Visible when Visible when

History = Yes History = Yes

H-Software. V.# H- Date H-Number of People

Software version number Enter Installation Date Enter number of
(For Reference Only) Format - MMDDYY people in the household
“OK” to continue (000000 to 999999) (1 to 50)
“OK” to continue “OK” to continue

pg.6 Smart Touch Controller Setup Guide OR-05/18/15

 Quality Water International ® Smart Touch Controller

Visible when Visible when

History = Yes History = Yes

H-Hardness grains H-Iron ppm H-Manganese ppm

Enter hardness test results Enter Iron test results Enter Manganese test results
(1 to 199 ppm (mg/L)) (0 to 99 ppm (mg/L)) (0 to 99 ppm (mg/L))
“OK” to continue “OK” to continue “OK” to continue

Visible when Visible when

History = Yes History = Yes

H-Chlorine ppm H-Sulfur ppm H-pH ppm

Enter Chlorine test results Enter Sulfur test results Enter pH test results
(0 to 99 ppm (mg/L)) (0 to 99 ppm (mg/L)) (0 to 99.9)
“OK” to continue “OK” to continue “OK” to continue

Visible when Visible when

History = Yes History = Yes

H-Iron Bacteria H- Total Regenerations H- Total Gallons

Is Iron Bacteria present Displays number of regenerations Number of gallons that
(Yes or No) Value does not reset has passed through the unit.
“OK” to continue (For Reference Only) Value does not reset
“OK” to continue (For Reference Only)
“OK” to continue

Visible when
History = Yes

H-Model Number H- Save History

Enter Model Number Choose to save history
(00AAA to 99ZZZ) (Yes or No)
“Ent” to continue “OK” to continue

OR-05/18/15 Smart Touch Controller Setup Guide pg.7

 Smart Touch Controller Quality Water International ®

Customer Settings
To program Customer Settings on the controller, tap twice on the screen to bring up the “Main Menu”. Follow the following
steps to set the Smart Touch controller in the Customer Settings.

Note: The Service Settings must be set before the Customer Settings.

Main Menu Set Time Regeneration Time

Tap “Customer Settings” Enter day, time, & AM/PM Enter desired regeneration time
Tap “day” to change day of the week Enter time & AM/PM
Tap “AP” for AM/PM. Tap “AP” for AM/PM.
(hh:mm) (hh:mm)
“OK” to continue “OK” to continue

Visible when
Mode = 1

Regeneration Time Quiet Start Time Quiet Stop Time

Mode 1 & Days of Week Only Enter silent mode. Stop silent mode.
(see Operating Modes section) Enter time & AM/PM Enter time & AM/PM
“OK” to continue Tap “AP” for AM/PM. Tap “AP” for AM/PM.
(hh:mm) (hh:mm)
“OK” to continue “OK” to continue

Note: Whenever you experience an electrical outage, check your

controller for the correct time and date. Make any necessary corrections.
# People
Enter number of
people in the household
(1 to 50)
“OK” to continue

pg.8 Smart Touch Controller Setup Guide OR-05/18/15

 Quality Water International ® Operating Modes

Smart Touch Operating Modes

The controller has a Timer mode (Mode 1 Frequency and Mode 1 Days of the Week), a Demand Delayed mode (Mode
2), and a Demand Immediate mode (Mode 3). These modes are equipped with Capacity Guard®, which ensures that a
supply of conditioned water will be available even with excessive water usage.

Mode 1 - Timer Mode - Frequency

When the appliance is in Mode 1 - Frequency, it will regenerate based on the frequency that is set.
For example every one day or up to every 20 days. The days between regenerations can be set in the “Service Settings”.

When Frequency is selected, the next Enter the number of days (1-20)
screen will allow you to chose how between regenerations.
many days between regenerations.

Mode 1 - Timer Mode - Days of Week

When the appliance is in Mode 1 - Days of Week, it will regenerate on a specific day(s) of the week.

When Days of Week is selected, the In “Customer Settings”, check the

regeneration days can be selected in days in which you would like the unit
the “Customer Settings”. to regenerate. “OK” to continue.

Mode 2 - Demand Delayed Mode

When the appliance is in the Patented Savematic Demand Delayed mode, it will regenerate based on the actual water
usage and the total capacity of the appliance. The time that the regeneration takes place can be set, for example 2:00
AM. Should the total capacity be depleted before the set regeneration time, a forced regeneration will occur.

Mode 3 - Demand Immediate Mode

When the appliance is in the Demand Immediate mode, it will regenerate based on water usage alone. Regeneration will
occur when the capacity limit is reached. The time of regeneration cannot be set.

72 - 96 Hour Regeneration
If this value is set to Yes, the appliance will be forced to regenerate every 96 hours unless a regeneration based on water
usage occurs within the time interval. The value should always be set to Yes if iron is present in the water.

OR-05/18/15 Smart Touch Controller Setup Guide pg.9

 Service Settings
To program Service settings on the 60 Series controller, press and hold the Service Settings button while
“Service Settings” is displayed until “Set Language English” is displayed. The Next function becomes active on
the Customer Settings/Next button. Use the Next button to step through parameters that can be set.
Programming Service Settings is similar to programming Customer Settings (see Customer Settings for
programming details). The values that can be set are listed below. (Metric values are in parentheses.)
Note: The Service Settings must be set before the Customer Settings.

Display Meaning Possible Values Comments

Set Language English Set the language of the display Set Language English
Entrer Langue Francais
Entre La Lengua Español
Sprache Entr. Deutsch
Ambienti Lingua Italiano
Units Units of measure English
English Metric
Show Enables entry to the history file or Yes Enter history file
History Yes bypass of the history file No Bypass history file
(Hist) Displays the current software Cannot be set Displays only when History
Soft. v. # 2.04 version is set to Yes
Install (Hist) Installation date of the appliance Displays only when History
Date 000000 (MMDDYY) 000000 to 999999 is set to Yes
Number of (Hist) Record of the number of people in 000 to 999 Displays only when History
People 000 the household (should match Customer is set to Yes
Settings)
Hardness (Hist) Record of tested water Display only when History
Grains 000 characteristics 000 to 999 ppm (mg/L) is set to Yes
Iron (Hist)
ppm 000 000 to 999 ppm (mg/L)
Manganese (Hist)
ppm 000 000 to 999 ppm (mg/L)
Chlorine (Hist)
ppm 000 000 to 999 ppm (mg/L)
Sulfur (Hist)
ppm 000 000 to 999 ppm (mg/L)
(Hist)
pH 00.0 00.0 to 99.9
Iron (Hist)
Bacteria Yes Yes or No
Total (Hist) Total number of regenerations the Cannot be reset Displays only when History
Regens 00000 appliance has gone through 00000–99999 is set to Yes
Total (Hist) Total amount of water that has Cannot be reset Displays only when History
Gallons 00000000 passed through the appliance 00000000–99999999 is set to Yes
Model (Hist) Model number of the appliance 00AAA to 99ZZZ Displays only when History
Number 00AAA is set to Yes
Save Saves history values Yes Displays only when History
History Yes No is set to Yes

WaterMax 60 Series Owner’s Manual 4/29/2008 15

 Service Settings, Cont.

Display Meaning Possible Values Comments

Total Total number of regenerations since Cannot be reset
Regens 00000 Service Settings was last entered 00000–99999
Total Total amount of water that has Cannot be reset
Gallons 00000000 passed through the appliance since 00000000–99999999
Service Settings was last entered
Mode 1 Operating (Regeneration) Mode Mode 1 See Operating Modes
Frequency Frequency section that follows

Mode 1
Days of the Week

Mode 2
Demand Delayed

Mode 3
Demand
Days Number of days between 00 to 12 Displays only when in
Between Regenerations 01 regenerations Mode 1
Frequency
Regen SMTWTFS Select which days to regenerate Various combinations or Y’s Displays only when in
Days YYYYYYYY and blank spaces Mode 1
Days of the Week
Hardness Hardness of the water that was 003 to 999 Grains This is the actual hardness
Grains 040 tested (00000 to 99999 mg/L) reading and is not
compensated for iron
Iron Amount of iron in parts per million of 00 to 99 ppm (mg/L) This value is used to
ppm 00 the water that was tested calculate compensated
hardness automatically
Manganese Amount of manganese in parts per 00 to 99 ppm (mg/L) This value is used to
ppm 00 million of incoming water calculate compensated
hardness automatically
Salt Type Regenerant filling the brine tank Sodium
Sodium Potassium
Compensated Compensated hardness using the Cannot be set The formula used is:
Hardness 00040 hardness, iron, and manganese ppm or (mg/L) Hardness + (4 x each ppm
settings iron) + (4 x each ppm
manganese) =
compensated hardness
Capacity The desired capacity number 00000 to 99999 Grains
Grains 28730 (0000 to 9999 gm)

WaterMax 60 Series Owner’s Manual 4/29/2008 16

 Service Settings, Cont.

Display Meaning Possible Values Comments

72–96 Hour A way to force regeneration at No (or Yes, for iron) See 72–96 Hour
Regeneration No regularly-scheduled intervals Regeneration that follows.
Displays only when in
Modes 2 or 3
Distiller/RO No Indicates if a distiller or reverse No (or Yes if a distiller or Displays only when in
osmosis appliance is plumbed to use reverse osmosis appliance Mode 2
filtered water from the appliance is used)
Backwash 1 01.0 Number of minutes the first backwash 00.0 to 99.9 Set to the nearest tenth of
cycle lasts a minute
Brine/Rinse 30.0 Number of minutes the first brine and 00.0 to 99.9 Set to the nearest tenth of
slow rinse cycle lasts a minute
Backwash 2 05.0 Number of minutes the second 00.0 to 99.9 Set to the nearest tenth of
backwash cycle lasts a minute
Salt per Amount of salt set to be used in each 00.0 to 99.9 lb (kg) Set to the nearest tenth
Regen lbs. 06.2 regeneration to achieve the capacity
setting
Turbine Pulses Used by qualified personnel for Normal
Normal diagnostic purposes Test Mode
Regenerate Sets the appliance to regenerate No or Yes If set to Yes, it will force a
Tonight Yes tonight regeneration at the next
set regeneration time
(such as 02:00 AM). After
the regeneration, the value
will be set to No.
Displays only when in
Modes 1 or 2

WaterMax 60 Series Owner’s Manual 4/29/2008 17

Customer Settings
Service Settings must be set before Customer Settings; Service Settings should be set during installation of the
appliance.
To set Customer Settings, press and hold the Display button for about five seconds while “Customer Setting”
displays. Release the button when “Set Time” displays. If the setting displayed is correct, press Display to move
to the next setting.

Step 1 Set Time of Day

Display reads “Set Time” followed by the current time that is set; the cursor will be under the
second hours digit.
To Change the Time of Day
A. Press Change repeatedly until the current hour is displayed.
B. Press Select to set the hour and move the cursor to the right.
C. Do the same to set the minutes. Select AM or PM. When the desired time is displayed,
press Display to step to the next parameter.
Note: Whenever you experience an electrical outage, check your controller for the correct time.
Make any necessary corrections.

Step 2 Set Regeneration Time

Display reads “Reg. Time” followed by the current regeneration time that is set; the cursor will be
under the second hours digit. Usually you want to set a regeneration time when water will not be
used.
To Change the Regeneration Time
A. Follow the procedure outlined above for setting the time.
B. When the desired regeneration time is displayed, press Display.

Step 3 Set Number of People

Display reads “# People” followed by the current setting for the number of people in the
household; the cursor will be under the tens digit.
To Change the Number of People
A. Press Change repeatedly until the desired value is displayed; values will cycle from 0 to 9.
B. Press Select and the cursor moves to the right.
C. When the desired number of people is displayed, press Display to exit the Customer Setting
mode.
When you press the Display button at “# People,” the values are saved, and the controller
returns to Normal operating mode.
Note: This option is not available if the controller is set to Mode 1.

Model 25 Valve Service Manual 8/31/2012 12

Assembly and Parts

Valve Assembly

Figure 4: Valve Assembly

Part # Description Quantity

1 93809 End Cap Screw 2
2 93870 End Cap Screw 4
3 90614 Drain End Cap Assembly 1
4 93808 O-Ring 2
5 93835 Spacer Tube 2
6 93838 I/O Adapter O-Ring 2
7 54600 Bypass Valve Assembly 1
8 95301T-JG* Drive End Cap Assembly 1
95302T-BWO* Drive End Cap Assembly-Backwash Only
9 90828 Small End Cap O-Ring 1
10 53201 Pilot O-Ring 1
11 53004 Pilot O-Ring Retainer 1
12 53202 Tank O-Ring 1
13 93504 Injector Assembly 1
93504-Red Injector Assembly-HC3 64, 105, and 2IF
14 53501 Valve Housing 1
* This assembly does not include a magnet disc or drive motor, and must be ordered separately.

Model 25 Valve Service Manual 8/31/2012 13

Assembly and Parts, Cont.

Hook-Up/Cover Assembly

Figure 6: Controller Tab Lock Detail

Figure 5: Hook-Up/Cover Assembly
Part # Description Quantity
1 53008 Valve Cover (Rain Resistant) without Label (optional) 1
53500 Valve Cover (Rain Resistant) with Label (standard)
53505 Valve Cover Assembly with Window (optional on Custom Valves)
2 53501 Valve Assembly w/O-Ring 1
3 90837 Hook Up O-Ring* 2
4 90259 1-inch CPVC CTS Adapter* 2
90254 3/4-inch/1-inch Copper Adapter* (optional)
90258 1-inch Copper Adapter* (optional)
90256 3/4-inch PVC Adapter* (optional)
5 90251 Bypass Nut* 2
6 54550 5 Button Controller 1
7 93245 Transformer 1
8 53202 Tank O-Ring 1
9 BT844 Resin Tank Jacket (Not included with Model 25 Valve) 1
BT948 Resin Tank Jacket (Not included with Model 25 Valve)
BT1047 Resin Tank Jacket (Not included with Model 25 Valve)
BT1054 Resin Tank Jacket (Not included with Model 25 Valve)
10 95209 Clear Viewing Panel (on 53505 Custom Valve Cover Only) 1
* Parts 3, 4, and 5 make up the hook-up kit. Part numbers for kits are, respectively, 90513, 90509, 90512, and 90511.

Model 25 Valve Service Manual 8/31/2012 14

Assembly and Parts, Cont.

Injector Assembly

Figure 7: Injector Assembly

Part # Description Quantity

1 93223 Injector Throat 1
93223-Red* Injector Throat
2 53224 Injector Nozzle with Over-Mold Gasket 1
53224-Red* Injector Nozzle with Over-Mold Gasket
3 93806 O-Ring 1
4 53235 Injector Cap 1
93504 Entire Assembly (all of the above parts)
93504-Red* Entire Assembly (all of the above parts)
* For use on 12-inch through 16-inch diameter softener tanks and greensand filters only.

93223 Injector In conjunction with the Injector Nozzle it creates the vacuum that draws the brine solution from the
Throat brine tank. The center hole should be clear of debris, round, and undamaged. The Throat should
be pressed flush into the opening in the valve. If the Throat is removed, it must be replaced with a
new one.
53224 Injector Together with the Throat creates the vacuum that draws the brine solution from the Brine Tank.
Nozzle with The small hole in the Injector Nozzle is the one that creates the “injection-stream” that enters the
Over-Mold Gasket Throat. It is important that this hole is round, undamaged, and clear of debris. If this hole becomes
“clogged,” do not use anything (such as metal objects) to clear this opening. Damage may occur.
Use a clean cloth and flush with water. If necessary, a wooden toothpick may be used. When
assembling to the Valve, the Nozzle hole should line up with the Throat. Flush screen with water
to clean. The over-mold gasket seals between the Injector Nozzle and the Injector Cap.
53235 Injector Cap Holds the injector assembly together and seals the assembly to the Main Control Valve.

Model 25 Valve Service Manual 8/31/2012 15

Assembly and Parts, Cont.

Brine Valve Housing Assembly

Concave side

Static O-Ring

Figure 8: Brine Valve Housing Assembly

Part # Description Quantity

1 53511 Piston Assembly (includes O-Ring & Spring) 1
2 90821 O-Ring 1
3 53510 Housing (Not sold separately) 1
4 90843 0.5 gpm Flow Control 1
5 93805 O-Ring 1
6 93247 Housing End Cap (Not sold separately) 1
7 90818 Screw, self-tapping 2
8 200199 3/8-inch Locking Clip 1
93601-JG Entire Assembly (all of the above parts)

53511 Brine The Piston should have an O-Ring on the shaft side of the flange and a spring pressed onto a boss on
Piston the other side. The O-Ring should be free of defects such as cuts or debris on the shaft side.
53510 Housing Just inside the entrance hole for the Brine Piston is a concave seat area that must be free of defects
such as nicks, indentations, or debris. This seat area ensures a leak-free seal for the static O-Ring on the
Brine Piston. If any defects are detected by visual inspection, repair or replace as needed.
90843 0.5 gpm The Flow Button has two distinct and different sides. One is “flat”; the other is “concave.” The button
Flow Control should be centered in the housing opening with the four locator “ribs” with the concave side facing the
Housing End Cap.
93247 Housing The Cap is held in place by two 3/4-inch self-tapping screws that engage the Housing flange. An O-Ring
End Cap seals the Cap and Housing. Place the O-Ring onto the housing end cap, lubricate with silicone grease
and then using a twisting action, insert the Cap into the housing.
Caution: The 3/8-inch locking clip must be installed to prevent air from being drawn into the appliance
during brine rinse.

Model 25 Valve Service Manual 8/31/2012 16

Assembly and Parts, Cont.

Drain End Cap Assembly

Figure 9: Drain End Cap Assembly

Part # Description Quantity
1 93808 O-Ring 1
2 90268 Drain End Cap 1
3 H2086-XX* Drain Line Flow Control 1
4 90267 Retainer 1
90614-XX* Entire Assembly (all the above parts) 1
* Must specify drain line flow control size. XX indicates the backwash rate in gpm. Example: 90614 – 1.5

90268 Drain End Cap The Drain End Cap seals the left opening on the Main Control Valve. The opening is sealed with
an O-Ring used as an axial or “face” seal. The O-Ring sits in a groove in the End Cap. This groove
must be free of defects such as pits or scratches and also free of debris. When assembling the
End Cap to the Main Control Valve, care should be taken to make sure that the O-Ring stays in the
groove in the End Cap. If misaligned, the O-Ring can become pinched and leak.
H2086 Drain Line The Drain Line Flow Control (DLFC) maintains a constant (plus or minus 10%) backwash flow rate
Flow Control at varying pressures. Care should be taken when replacing DLFCs to ensure that the correct rate
is being used for a particular model. Refer to Specifications. When assembling the flow control,
ensure that the rounded (radiused) side of the hole faces in toward the water flow. Available parts:
• H2086 - 1.2* • H2086 - 3.0*
• H2086 - 1.5* • H2086 - 4.0*
• H2086 - 2.0* • H2086 - 5.0*
• H2086 - 2.4* • H2086 - 7.0*
* Indicates the backwash flow rate in gpm.
90267 Retainer The Retainer holds the backwash Flow Control in place. One side is smooth and the other has a
groove for a screwdriver. When assembling the retainer to the Drain End Cap, the retainer should
be screwed in until it stops. If the retainer is not fully engaged, the Flow Control may not function
properly.

Model 25 Valve Service Manual 8/31/2012 17

Assembly and Parts, Cont.

Bypass Valve Assembly

Figure 10: Bypass Valve Assembly

Part # Description Quantity

1 54600 Bypass Valve Assembly (also includes items 2-15) 1
2 90827 O-Ring 1
3 90222 Blending Dial 1
4 90252 Cap - Blending Dial 1
5 90802 Screw 5
6 90812 Tubing 4.0-inch 1
7 90226 Test Port Valve 1
8 90828 O-Ring 2
9 90264 O-Ring 1
10 90809 Screw 1
11 93860 Turbine Sensor Wire with Cap 1
12 93271 Turbine Sensor Housing 1
13 54320 Plastic Turbine Axle 1
14 90522 Turbine Assembly 1
15 93838 O-Ring 2

Model 25 Valve Service Manual 8/31/2012 18

Assembly and Parts, Cont.
Bypass Valve Assembly Cont.
90252 Blending The Cap should be held in place by the three 1/2-inch self-tapping screws and be in the proper
Dial Cap orientation.
90222 Blending The Dial permits the addition of “untreated water” into the soft water outlet. It is closed when pointing
Dial toward the Main Control Valve and open when pointing toward the inlet side.
90226 Test Port The Test Port Valve is used to draw water samples from the unit. When the Bypass Valve is in the
Valve Service position, the water tested should be soft, treated water. When the Bypass Valve is in Bypass
position, the water treated is from the raw, incoming water supply.
Note: There are two types of seals on the Test Port. One seal is an O-Ring which seals off the
threaded area when the Valve is opened. The other seal is a compression O-Ring seal between the
Test Port Valve material and the Bypass Housing. If this seal is “overtightened,” it can damage the
O-Ring and cause a permanent leak.
93860 Turbine Picks up the magnetic field from the Turbine and relays it to the Controller. Care should be taken
Sensor Wire with when putting the Sensor Wire into the Sensor Housing. The cap is then put in place and the
Cap self-tapping mounting screw is installed. A slot is provided in the cap for the wire to exit. The
three-wire socket connector must be properly installed in the controller. Stops on the connector
prevent improper (upside down) assembly. Do not force the connector past the stops.
54320 Plastic Sits on a ridge in the Main Control Valve side of the outlet stream of the Bypass Valve Assembly.
Turbine Axle Needs to fit around the Turbine Sensor Housing when assembled. If the Plastic Turbine Axle is not
correctly seated, the Sensor Wire may not sense the Turbine magnet.
90522 Turbine The Turbine must have a 1/8-inch diameter Rare Earth magnet pressed into place adjacent to the
Assembly axle opening. When assembled to the axle, the Turbine should spin freely. Do not use any lubricants.
If the Turbine should become “jammed,” clean and flush the Turbine and Bypass Valve.
54600 Bypass Makes the connection between the plumbing and the appliance. The Bypass Valve Assembly allows
Valve Assembly water to bypass the appliance for service or when untreated water is desired. The recommended seal
for the 1-1/4-inch male inlet-outlet threads is the plastic Bypass Nut, O-Ring, and 1-inch CPVC CTS
Adapter. Make sure the O-Ring is between the Bypass Valve Assembly and the flange on the CPVC
Adapter. The O-Ring seal areas at the Main Control Valve inlet and outlet must be smooth, free of
defects and debris, and lubricated with silicone grease before assembling. When attaching to the
Main Control Valve, put the O-Rings on the male bosses on the Main Control Valve and push the
Bypass Valve Assembly into place; if not, the O-Rings may be “pinched.” If the O-Rings get pinched,
replace with new ones. The Bypass Valve Assembly is pre-assembled and is not considered
field-serviceable. If the Bypass Valve Assembly is damaged it must be replaced with a new assembly.

Model 25 Valve Service Manual 8/31/2012 19

Assembly and Parts, Cont.

Drive End Cap Assembly

Figure 11: Drive End Cap Assembly

Part # Description Quantity
1 90802 Screw, self-tapping 2
2 90217 Drive Motor 1
3 93891 1/4-inch Hex Nut 2
4 93238 Drive Gear 1
5 90809 Screw, self-tapping 2
6 93219 Piston Slide Cam Cover 1
7 93217 Piston Slide Cam 1
8 93583 Drive End Cap 1
9 54202 Piston Slide 1
10 90818 Screw, self-tapping 2
11 93601-JG Brine Valve Housing Assembly 1
12 90821 O-Ring 1
13 54502KIT Magnet Disk Assembly 1
14 90828 O-Ring 1
15 93808 O-Ring 1
16 53322 Drive Piston Assembly (includes 93839 Drain Gasket) 1
17 93839 Drain Gasket 1
95301T-JG Entire Assembly (all of the above parts except 1, 2, and 13)
Drive End Cap Assembly-Backwash Only (all of the above parts
95302T-BWO
except 1, 2, 10, 11, 12, and 13)
53525 Drive Piston Retrofit Kit (parts 9 and 16 only)

Model 25 Valve Service Manual 8/31/2012 20

Assembly and Parts, Cont.

Drive End Cap Assembly Cont.

90217 Drive The Motor is held in place by two 1/2-inch self-tapping screws. The screws should be “snug.” The brass
Motor pinion gear on the Motor should engage the plastic Drive Gear. The wires should be securely fastened
to the Control.
93238 Drive Gear The Drive Gear is assembled to the Slide Cam by means of a “keyed” opening which transfers the
“torque” generated by the Motor to the rest of the drive system. If the drive system becomes jammed,
this opening can become “rounded” causing the gear to turn, but not the Piston Slide Cam. If this
occurs, clear the jam and replace the Drive Gear and Piston Slide Cam.
93219 Piston The cover secures the Piston Slide Cam in place and acts as a bushing for the Cam Shaft.
Slide Cam Cover
93217 Piston This is the “heart” of the drive system. There is a threaded stainless steel shaft that runs through the
Slide Cam main drive axle. The Drive Gear is attached at the short end and the Magnet Disc at the other end. The
Slide Cam is assembled inside of the Piston Slide. This Cam Shaft should turn freely before the Motor is
assembled.
93583 Drive End Seals the two openings on the Main Control Valve. The larger diameter opening is sealed with an
Cap O-Ring used as an axial or “face” seal. The O-Ring sits in a groove in the End Cap. This groove must
be free of defects such as pits or scratches and also free of debris. The smaller diameter seal is
accomplished with an O-Ring used as a radial seal. The O-Ring should be placed on the male boss on
the End Cap. When assembling the End Cap to the Main Control Valve, care should be taken to make
sure the small O-Ring is aligned with the opening in the Main Control Valve and that the large O-Ring
stays in the groove in the End Cap. If misaligned, the O-Rings can become pinched and leak.
54202 Piston The Slide should move freely inside the End Cap Housing.
Slide
93601-JG Brine Attaches to the Drive End Cap with two 3/4-inch self-tapping screws and has one O-Ring seal. The
Valve Housing O-Ring is used as an axial or face seal. The O-Ring sits in a groove in the Brine Valve Housing. The
Assembly groove and the face seal must be free of defects such as pits and scratches or debris.
53322 Drive The Drive Piston attaches to the Piston Slide by placing the “slot” of the Piston onto the matching flat of
Piston Assembly the Slide. To remove Piston, rotate Piston 90° counterclockwise. To replace the Piston, rotate 90°
clockwise until you hear an audible “click.” See reference drawings below.

Dimple
Align Flats

Position Piston Assembly (53322) Vertical Slide Piston Assembly Onto Piston Slide. Rotate The Piston Assembly 90 Degrees
Push Toward End Cap to stop. Clockwise Until You Hear An Audible Click
As It Snaps Into Place

Model 25 Valve Service Manual 8/31/2012 21

Assembly and Parts, Cont.

Optional 3/4-inch and 1-inch I/O Adapter Assemblies with Blending Valve

Figure 12: 3/4-inch I/O Adapter Assembly with Blending Valve

Part # Description Quantity

1 93521 3/4-inch I/O Adapter Assembly (all below parts included) 1
93521-1 1-inch I/O Adapter Assembly (not shown)
93521-BWO 3/4-inch I/O Backwash Only Assembly (not shown)
93521-1-BWO 1-inch I/O Backwash Only Assembly (not shown)
2 90802 # 6 X .5 Screw, self-tapping 3
3 90252 Blending Dial Cap 1
4 90222 Blending Dial 1
5 90827 O-Ring 1
6 93860* Turbine Sensor Assembly with Cap 1
7 90809* Sensor Cap Screw, self-tapping 1
8 54320* Turbine Axle 1
9 90522* Turbine Assembly 1
10 93838 O-Ring 2
* Not included on Backwash Only models

Model 25 Valve Service Manual 8/31/2012 22

Troubleshooting
Problem
No soft water after
regeneration
No soft water
No flow is indicated
when water is flowing
Flow indicated when
water is not being used
No read-out in display
Model 25 Valve Service Manual
Possible Cause
No salt in brine tank
Sediment in brine tank has plugged the brine
line and air check/draw tube
Flow control is plugged
Drain line is pinched, frozen, or restricted
Clogged injector assembly
Salt bridge has formed due to high humidity
or the wrong kind of salt
The bypass valve is in the Bypass position
Appliance is plumbed backward
Extended power outage
Water hardness has increased
Not metering water
Blending dial is open
The bypass valve is in the Bypass position
Appliance is plumbed backward
Sensor not receiving signal from magnet on
turbine
Turbine is jammed
The household plumbing system has a leak
Electric cord is unplugged
No electric power at outlet
Defective transformer
Defective circuit board
High ambient room temperature. If the
temperature exceeds 120°F (49°C), the
display will blank out. This does not affect the
operation of the controller
8/31/2012
Solution
Add salt
Remove the brine line and flush clean
Remove the air check/draw tube and flush with
clean water. Clean injector assembly. Clean
any sediment from brine tank
Remove brine piston housing and clear debris
from the flow control
Straighten, thaw, or unclog the drain line
Remove injector cap and clean nozzle and
throat with a wooden toothpick. Replace throat
if removed
Test with a blunt object like a broom handle.
Push the handle into the salt to dislodge the
salt bridge, or use hot water around the inside
perimeter to loosen salt
Place the bypass valve in the Service position
Check that appliance is plumbed correctly
Reset the time of day
Re-test the water and re-enter a new setting
number
Flow should be indicated with water usage. If
no flow, see below
Make sure blending dial is closed
Place the bypass valve in the Service position
Check that appliance is plumbed correctly
Remove sensor from bypass housing. Test
with magnet on either flat side of sensor. If
flow is indicated, check turbine. If no flow,
replace sensor
Remove bypass valve and clear debris from
turbine
Repair the leak
Plug in the transformer
Check power source. Make sure outlet is not
controlled by a switch
Test with voltmeter for 12 VAC at control. If
less than 10 VAC, replace the transformer
With 12 VAC present at controller, replace the
controller
No action necessary
23
Troubleshooting, Cont.
Problem
Appliance stays in
regeneration
Excess water in brine
tank
Not regenerating in
proper sequence
Salty water (pink water
from iron filter)
Model 25 Valve Service Manual
Possible Cause
Controller not attached properly
Defective magnet disk
Foreign object in main control valve
Broken valve assembly. Motor running
Restricted, frozen, or pinched drain line
Plugged brine line, brine line flow control, or
air check/draw tube
Plugged injector assembly
Sticking brine refill valve
Magnet disk defective
Defective controller
Plugged injector
Low water pressure
Drain line or flow control is restricted
Brine line restricted or crimped
Excessive amount of water in brine tank
Insufficient rinse time
Intermittent pressure drop from feed source
Brine valve drips water back to brine tank
8/31/2012
Solution
Make sure the controller is pushed all the way
onto the drive end cap
Replace magnet disk
Remove foreign object(s) from the main
control valve
Repair the drive end cap
Remove restriction, thaw, or straighten drain
line
Clean flow control, air check/draw tube, and
brine line. Clean any sediment from the brine
tank
Clean or replace injector. Replace throat if
removed
Remove valve. Check for obstruction and
remove
Replace magnet disk
Replace controller
Replace injector screen, nozzle, and throat
Maintain minimum pressure of 30 psi (2.1 bar)
Remove restriction
Remove restriction, replace if crimped
Verify correct water level relative to salt
setting. Check brine line and fittings for loose
connections
Check mode setting chart for proper brine
rinse time. Adjust time, if necessary
Install check valve on the inlet water line to the
appliance (Check local plumbing codes first)
Clean brine valve housing, replace piston
assembly
24
Specifications
Five-Button Dual Mode Controller Model 25 Valve
Valve Material Glass-filled Polypropylene
Pipe size–in. 3/4 or 1
Tank Guide (will backwash or regenerate the following based on 10 gpm/sq. ft. for filters
and 5 gpm/sq. ft. for softeners)
Softeners–in. (cm) (limited by injector size) 6–16 (15.2–40.6)
Sediment Filters–in. (cm) 10–14 (25.4–35.6)
Neutralizing Filters–in. (cm) 10–14 (25.4–35.6)
Greensand Filters–in. (cm) 10–14 (25.4–35.6)
Carbon Filters–in. (cm) 10–14 (25.4–35.6)
Maximum flow rate through valve–gpm (L/min) 25 (95)
Maximum Backwash–gpm (L/min) 13 (49.2)
Valve Dimensions:
Distributor Pilot–in. 1.05
Drain Line–in. 1/2 FNPT
Brine Line–in. 3/8 OD
Mounting Base–in. 2-1/2–8 UN
Height (from top of tank)–in. (cm) 4-3/4 (12.1)
Width–in. (cm) 12-5/8 (32.1)
Depth–in. (cm) 9-7/8 (25.1)
Electrical Rating 12 VAC 60-Hz
Working Pressure–min–max psi (bar) 20–120 (1.4–8.3)
Working Temperature–min–max °F (°C) 40–120 (4–49)
Shipping weight–lb (kg) 7.5 (3.4)

Model 25 Valve Service Manual 8/31/2012 25