Tech Support Manager First and Last Name

Tech Support Manager

Microsoft
Street Address
City, State and Zip code

Dear (insert name),

The usability test on the excel instructions went well, with all participant users completing the
instructions in a reasonable time and without issue., butAlthough some changes need to be made that
were brought to light by the users.

Images need to be cropped and standardized for zoom and size in the document. Words need to replace
any punctuation used to separate words with the prime example being “average”/ ”sum” which
confused most users. Links should be added at the beginning to aid users that have problems even
accessing or downloading excel in the first place as a simple way to increase usability.

Once changes are made and approved by upper management, a subsequent usability test should be
performed to make sure the changes made are strictly beneficial and that there aren’t any new problems
arising.

Sincerely,

Austin Wright
Tech Support
(phone number)
n01462766@unf.,edu