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    This document summarizes a study on integrating public services in Pandeglang Regency, Indonesia based on the SP4N application report. The study found that public service integration in Pandeglang Regency was effective, achieving a 66% positive response rate from 204 respondents. Integration was effective because the study's test score was higher than the required threshold. The study recommends improving human resource training on information and communication technologies across agencies in Pandeglang Regency. It also suggests upgrading online complaint system socialization through collaborative outreach, print media, and social media to introduce the electronic complaint application system and make it easier for public to provide feedback.

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    This document summarizes a study on integrating public services in Pandeglang Regency, Indonesia based on the SP4N application report. The study found that public service integration in Pandeglang Regency was effective, achieving a 66% positive response rate from 204 respondents. Integration was effective because the study's test score was higher than the required threshold. The study recommends improving human resource training on information and communication technologies across agencies in Pandeglang Regency. It also suggests upgrading online complaint system socialization through collaborative outreach, print media, and social media to introduce the electronic complaint application system and make it easier for public to provide feedback.

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    6 views1 page

    ABSTRAK

    Uploaded by

    foto isna
    This document summarizes a study on integrating public services in Pandeglang Regency, Indonesia based on the SP4N application report. The study found that public service integration in Pandeglang Regency was effective, achieving a 66% positive response rate from 204 respondents. Integration was effective because the study's test score was higher than the required threshold. The study recommends improving human resource training on information and communication technologies across agencies in Pandeglang Regency. It also suggests upgrading online complaint system socialization through collaborative outreach, print media, and social media to introduce the electronic complaint application system and make it easier for public to provide feedback.

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    of 1

    PROCEDURE SEMINAR NATIONAL

    INTEGRATION OF PUBLIC SERVICES BASED ON


    THE SP4N REPORT APPLICATION
    Integration Of Public Services Based On The SP4N
    Report Application
    1
    Isnaeni Wuri Lestari, 2 Syifa Princess sustenance
    1, 2
    Sultan Ageng University Tirtayasa
    1
    isnaeniwurilesetari99@gmail.com 2 syifaputririzkisy@gmail.com-

    ABSTRACT

    Study this focus to analysis Integration Service Public Based on Sp4n Application Report In
    District Pandeglang . Destination study this is for knowing how much big Effortless integration _
    for success Service Public Based on Sp4n Application Report in District Pandeglang . Knife
    analysis study this use theory effectiveness of Duncan (Steers, 2012:53), with dimensions
    integration . Method study use method quantitative . Technique taking sample using accidental
    sampling as many as 204 respondents based on calculation use formula Slovin with total
    population Regency Pandeglang age productive . Results study is known Integration Service
    Public Based on Sp4n Application Report In District Pandeglang declared effective because get
    evaluation more of 65% based on criteria test hypothesis if score tcount more big from t table
    (2,679 > 1,882), then H0 is rejected and n Ha accepted . Percentage according to response
    respondent study by 66%. Recommendation study that is Service Communication Informatics ,
    Password and Statistics Regency Pandeglang in dimensions integration is cooperation with OPD
    in the district Pandeglang must accompanied with holding training source power human in the
    field technology information and communication on every OPD. Besides that , the process of
    socialization application complaint on line Sp4n Report need upgraded again with method weave
    work same with apparatus government village / district related socialization as well as
    dissemination through print media with method install advertisement or banner in strategic
    location _ as well as dissemination via social media in effort for introduce system application
    complaint on line based electronics that can make it easy Public in convey aspirations .

    ABSTRACT

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