Area

No. Audit Findings OPR

Discussed
1 Management  There is a need to expound further the Secretariat
Review discussion related to status of customer
satisfaction and feedback in the management
review of March 31, 2023.

 Ensure any updates on any regulatory RHSU

Pampanga
requirements that is included in the minutes
of meeting. e.g. Updates on the GovernmentPPO
Energy Management Program. San
Fernando
CPS
2 Control of  Ensure to include retention period and RPRMD
Documented method of disposal for electronic copies of
Information documented information (e.g. QMS,
Information Report, etc.); and

 Ensure to attach all cover memo in the All Offices

available documented information as
evidence of approval and its suitability.
3 Non- Ensure the following information are available RPSMU
Conformity in the issued CCAR (Corrective Action Report):
and  Cause Analysis;
Corrective  Correction;
Action  Corrective Action (as needed); and
 Evidence of Verification of effectiveness (As
sampled CCAR PRO3-OPN-22-027 dated 02
August 2022 issued for non-achievement of
PRO3 scorecard)
4 Context of the Ensure updating the Customer Analysis data Secretariat
Organization (Needs & Expectation of IP) based on identified
customers (e.g. NGOs, LGUs, etc.) in the
process map. Likewise, to specifically identify
their needs and expectations.
5 Risk Consider having matrix for the evaluation of All Offices
Management likelihood and severity. In the event of
significant risk (e.g. risk rating 3 above), ensure
that identified additional control/s are on top of
the existing control implemented by the
organization
6 Human Although, training effectiveness in-group is RLDDD
Resource available. Ensure to establish training
effectiveness individually for the training
implemented.
7 Internal Consider having a summary of all IQA
Quality Audit classifications of internal audit findings for an Auditors
easier presentation of audit findings.
8 Process In the use of SIPOC (Supplier Input, Process, All support
Definition and Output, Customer) for describing and defining processes
Measurement the Core Processes (Quad Services) of the RHQ

“Life is Beautiful… Kaligtasan Nyo, Sagot Ko, Tulong-tulong Tayo”

 management system, ensure SIPOC is also Pampanga
available for support processes. e.g. Human PPO
Resource and Administration, Logistics and San
Supplies, etc. Fernando
CPS
9 Risk-based Whenever risks and opportunities are identified All Offices
Approach related to the SIPOC document, ensure they
are identified and addressed as well in the
SWOT and Risk/Opportunity Registers. e.g.
Risk of Cyber Attack at the Crime Investigation
Process.
10 Objectives, Define the interventions being implemented for San
Targets and the specific objectives for crime prevention and Fernando
Programs solutions. e.g. crime reduction CPS
11 Customer  Ensure that survey results gathered are RCADD
Satisfaction reviewed and descriptive of the client’s Pampanga
issues/complaints raised; and PPO
 Analyze and evaluate the client’s perceptions San
based on the services provided Fernando
CPS
12 Document Update/address the following: Secretariat
Control  The signatories of issued Quality Policy within RIDMD
the scope of PNP Regional Office 3; PIDMU
 In the handling of evidence, define clearly the InvestIga-
chain of custody when it comes to the tion
safekeeping of pertinent evidences recovered Section
in the commission of a crime. e.g. evidences
surrendered to the PNP Forensic Unit, RHQ
PRO3, and Crime Investigation Section; and
 To prevent damage, lose and deterioration of
entrusted properties of certain clients, define
the measures in the handling and safekeeping
of such properties, e.g. firearms in the custody
of logistics.
13 Corrective Evaluate the effectiveness of implemented Secretariat
Actions interventions to address the occurrence of Pampanga
crime situation within the San Fernando City. PPO
Further, there is a need to address as part of San
corrective action non-conformities raised during Fernando
the delivery of frontline and other services. CPS
14 Analysis and Conduct an analysis on the results of the San
Evaluation monitored ranking crimes committed within the Fernando
jurisdiction of the City Police Station and CPS
determine the needs to implement additional
interventions to improve the solution/reduction
crimes.

“Life is Beautiful… Kaligtasan Nyo, Sagot Ko. Tulong-tulong Tayo.”