FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA

PRODUCT CREW PRODUCT CREW

IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian PRODUCT CREW Bagian PRODUCT CREW
Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1 Maintain a clean and hygiene working area 20 1 Maintain a clean and hygiene working area 20
2 Organized and arranged working utensils and 2 Organized and arranged working utensils and
equipment 10 equipment 10
3 Understand well how to operate and maintain 3 Understand well how to operate and maintain working
working equipment 10 equipment 10
4 Making product according to S.O.P 20 4 Making product according to S.O.P 20
5 Ensure product presentation before they are served 10 5 Ensure product presentation before they are served 10
6 Store all the ingredients according to the standards an 10 6 Store all the ingredients according to the standards an 10
7 Monitor and report daily stock and waste 10 7 Monitor and report daily stock and waste 10
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 REPORT KPI KARYAWAN OUTLET REPORT KPI KARYAWAN OUTLET
STEWARD/ DISHWASHER STEWARD/ DISHWASHER
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc

1 20 1 Make Sure the kitchen floor always dry and 20

Make Sure the kitchen floor always dry and clean clean
2 Doing daily general cleaning properly 20 2 Doing daily general cleaning properly 20

3 Collect and remove trash, make sure trash 20 3 Collect and remove trash, make sure trash 20
always kept clean always kept clean

4 Wash, wipe, sort, stack and store all cleaned 10 4 Wash, wipe, sort, stack and store all cleaned 10
item in an organized item in an organized
5 If any breakages, always update to leader 10 5 If any breakages, always update to leader 10

6 10 6 10
Assist the kitchen crew as and when necessary Assist the kitchen crew as and when necessary
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA
WAITER/ WAITRESS WAITER/ WAITRESS
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1 Work according to the sequence of service that 1 Work according to the sequence of service that
applied by the company 20 applied by the company 20

2 2
Make sure always meet customers satisfaction 10 Make sure always meet customers satisfaction 10

3 Ability to solve basic customer issues/handling basic 3 Ability to solve basic customer issues/handling basic
complaints 10 complaints 10

4 Able to communicate with customer well and using 4 Able to communicate with customer well and using
proper body language 20 proper body language 20

5 Clearing up tables and cleaning up working area 5 Clearing up tables and cleaning up working area
following the standards 10 following the standards 10
6 Capable to working as a team player 10 6 Capable to working as a team player 10
7 Run daily checklist and tasks properly 10 7 Run daily checklist and tasks properly 10
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA
CASHIER CASHIER
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1 Greetings and handling customers 10 1 Greetings and handling customers 10
2 Cleaning and organized working area 10 2 Cleaning and organized working area 10
3 Report daily attendance, sold out items and 3 Report daily attendance, sold out items and
waste item 10 waste item 10
4 Ability to solve basic customers issues 20 4 Ability to solve basic customers issues 20
5 Ability to follow all the financial protocol 20 5 Ability to follow all the financial protocol 20
6 Validate all the payment transaction 20 6 Validate all the payment transaction 20
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA
KITCHEN CREW KITCHEN CREW
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1
Set up workstation with all needed ingredients, 1
Set up workstation with all needed ingredients,
cooking utensils & equipment 10 cooking utensils & equipment 10
2 Preparing and check the ingredients quality to use in 2 Preparing and check the ingredients quality to use in
cooking 10 cooking 10
3 Making product according to S.O.P 20 3 Making product according to S.O.P 20
4 Ensure food presentation before they are served 10 4 Ensure food presentation before they are served 10
5 Maintain clean and hygiene environment in the kichen 5 Maintain clean and hygiene environment in the
and personal safety 10 kichen and personal safety 10
6 Storing ingredients according to kitchen standards 10 6 Storing ingredients according to kitchen standards 10
7 Monitor and report daily stock and waste 10 7 Monitor and report daily stock and waste 10
8 Knowledge of basic cooking procedures method 10 8 Knowledge of basic cooking procedures method 10
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA
SUPERVISOR/ MANAGER RESTAURANT SUPERVISOR/ MANAGER RESTAURANT
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Good communication 10 3 Good communication 10
4 Positive Attitude 10 4 Positive Attitude 10
5 Initiative 10 5 Initiative 10
6 Flexibility 10 6 Flexibility 10
7 Able to analyze problems 10 7 Able to analyze problems 10
8 Jugdment 10 8 Jugdment 10
9 Intergrity and Honesty 10 9 Intergrity and Honesty 10
10 Willing to change 10 10 Willing to change 10
11 Leads by example 10 11 Leads by example 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1 Responsible for all the customer satisfaction 20 1 Responsible for all the customer satisfaction 20
2 Run daily Check List properly 10 2 Run daily Check List properly 10

3
Active managed, Train and monitor all service crew in 3
Active managed, Train and monitor all service crew in
the area responsibility to provide excellent service the area responsibility to provide excellent service
20 20
4 Ensured that all area in outlets up to standard and 4 Ensured that all area in outlets up to standard and
very well maintenaned of cleanliness 10 very well maintenaned of cleanliness 10
5 Take ownership on inventory control, lost & breakage 5 Take ownership on inventory control, lost & breakage
and waste record. 10 and waste record. 10
6 6
Response promptly and effectively to guest concern 10 Response promptly and effectively to guest concern 10
7 Keep management apprised of important issue 10 7 Keep management apprised of important issue 10
JUMLAH 200 JUMLAH 200
PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD
 FORM PENILAIAN KINERJA FORM PENILAIAN KINERJA
GUDANG GUDANG
IDENTITAS PEKERJA IDENTITAS PEKERJA
Nama Nama
Bagian Bagian
Mulai Bekerja Mulai Bekerja
OUTLET OUTLET
PERIODE: PENILAI: PERIODE: PENILAI:
KRITERIA PENILAIAN Bobot Nilai KRITERIA PENILAIAN Bobot Nilai
Penilaian Dasar Penilaian Dasar
1 Grooming and personal hygiene 10 1 Grooming and personal hygiene 10
2 Active listening 10 2 Active listening 10
3 Positive attitude 10 3 Positive attitude 10
4 Menu knowledge 10 4 Menu knowledge 10
5 Good communication 10 5 Good communication 10
6 Flexibility 10 6 Flexibility 10
7 Intergrity and Honesty 10 7 Intergrity and Honesty 10
Penilaian Berdasarkan Jobdesc Penilaian Berdasarkan Jobdesc
1 Maintain a clean and hygiene working area 20 1 Maintain a clean and hygiene working area 20

2
Receiving and processing wareshouse stock 10 2
Receiving and processing wareshouse stock 10
product product

3
Performing warehouse inventory controls and 10 3
Performing warehouse inventory controls and 10
keeping quality standards keeping quality standards
4 Report any discrepancies 20 4 Report any discrepancies 20
5 Communicate and coorperate with supervisor 10 5 Communicate and coorperate with supervisor 10

6
Store al the ingredients according to the 10 6
Store al the ingredients according to the 10
standards and using FIFO system standards and using FIFO system
7 Monitor and report daily stock and waste 10 7 Monitor and report daily stock and waste 10
JUMLAH 160 JUMLAH 160

PENILAI CHECKED BY PENILAI CHECKED BY

HRD HRD