Queues

Total Calls Answered Calls (gr

Queue Agents Total Answered /agent Total
15- ‫כלמוביל‬ 20 1704 1269 85 1269
17- ‫יוניון‬ 18 1242 1097 69 1097
16- ‫צמפיון‬ 15 824 748 55 748
14- ‫סמלת‬ 16 426 374 27 374
2 - ‫פלגו‬ 14 228 191 16 191
3 - ‫ספקים‬ 6 109 106 18 106
4 - Saver one 9 44 25 5 25
19 -‫המזרח‬ 7 20 13 3 13
18 - ‫אחר‬ 4 7 7 2 7

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 Queues

Answered Calls (grouped) SLA Not

% /agent Transfered Calls Aband. % Timeout
0.74 20 2 (0%) 0 (0%)
0.88 18 0 (0%) 0 (0%)
0.9 15 2 (0%) 0 (0%)
0.87 16 0 (0%) 0 (0%)
0.83 14 0 (0%) 0 (0%)
0.97 6 17 (16%) 0 (0%)
0.56 9 0 (0%) 0 (0%)
0.65 7 0 (0%) 0 (0%)
1 4 0 (0%) 0 (0%)

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 Queues

Not Answered Calls Virtual Queue

No Agent Other Aband. Asked Returned %
0 (0%) 0 (0%) 435 (25%) 0 0 0
0 (0%) 0 (0%) 145 (11%) 0 0 0
0 (0%) 0 (0%) 76 (9%) 0 0 0
0 (0%) 0 (0%) 52 (12%) 0 0 0
0 (0%) 0 (0%) 37 (16%) 0 0 0
0 (0%) 0 (0%) 3 (2%) 0 0 0
0 (0%) 0 (0%) 19 (43%) 0 0 0
0 (0%) 0 (0%) 7 (35%) 0 0 0
0 (0%) 0 (0%) 0 (0%) 0 0 0

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 Queues

Wait Time
Total Min. Avg. Max. Avg. Ans. WaitAvg. Aband. Wait
0.9915162037037 1.157407E-05 0.0005787037 0.0098032407407 0.0006701106 0.00032447318
1.77615740740741 2.314815E-05 0.0014351852 0.0146180555556 0.0012685797 0.002651899745
0.78694444444445 2.314815E-05 0.0009606481 0.0096296296296 0.0008603962 0.001886421784
0.58939814814815 2.314815E-05 0.0013888889 0.010150462963 0.0012292966 0.002493100071
0.15216435185185 3.472222E-05 0.0006712963 0.0085300925926 0.0005390731 0.001329767267
0.02768518518519 4.62963E-05 0.0002546296 0.0012268518519 0.0002527734 0.000297067901
0.04239583333333 4.62963E-05 0.0009606481 0.0127546296296 0.0008481481 0.001115375244
0.03293981481481 5.787037E-05 0.0016435185 0.0102893518519 0.000906339 0.003022486772
0.00640046296296 3.472222E-05 0.0009143519 0.0047222222222 0.0009143519 0

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 Queues

Call Time (grouped) Hold

Avg. VQ Wait Total Avg. /agent Time Total Time Avg. %
0 4.4128240741 0.0034722222 0.2206365741 0.5432291667 0.0004282407 0.12
0 3.8804976852 0.0035416667 0.2155787037 0.4183449074 0.0003819444 0.1
0 2.5960416667 0.0034722222 0.1730671296 0.3085300926 0.0004166667 0.11
0 1.2840046296 0.0034375 0.0802546296 0.2580324074 0.0006944444 0.2
0 0.3790740741 0.0019791667 0.0270717593 0.0357638889 0.0001851852 0.09
0 0.2070486111 0.0019560185 0.0345138889 0.0140856481 0.0001273148 0.06
0 0.0618287037 0.0024768519 0.006875 0.0029166667 0.0001157407 0.04
0 0.0482291667 0.0037152778 0.0068865741 0.0090509259 0.0006944444 0.18
0 0.0186342593 0.002662037 0.0046643519 0.0005092593 6.944444E-05 0.02

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 Queues

Hold
Calls Count Avg. Aband. Tier Levels
359 288 0.8 0.09
248 208 0.83 0.09
190 159 0.83 0.03
152 106 0.69 0.04
18 14 0.77 0.01
21 16 0.76 0
7 5 0.71 0
7 6 0.85 0.01
1 1 1 0

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