Module 4: Listening Assessments Worksheet Results for Stephanie Rodriguez

1. With the first assessment, in which of the following categories (hearing / understanding /
evaluating / remembering / interpreting / responding) did you score highest? Lowest?
Your Answer:
In the first assessment the highest scores I received were on hearing, understanding,
evaluating, and responding. I received a total of 10 pints for each. The lowest scores that I
received were on remembering and interpreting. I recieved a score of 8 points on each.
2. Based on your results on both assessments, what would you consider to be your best
listening tendencies? What evidence do you have in your life to support this
assumption?
Your Answer:
My best listening tendency is being able to understand and hear others when speaking to me.
For instance when I am at work I listen to my partners feelings. In Starbucks you see these
people everyday more than your own family. You spend so much time with the partners and we
always have things to share. I find myself being a great listener. I pay attention to what they
have to say and I get that I am a great listener from my co workers. But outside of work I feel
like it’s harder for me to listen and be able to interpret what the other person is saying. When me
and my boyfriend speak about a situation or a disagreement I find myself not listening to him
due to not wanting to hear or not liking what he says. I find him doing the same, reading this
article gave me a better understanding on the different types of listeners. I also realized that
when you are thinking about a response I don’t actually listen to the other person and it makes it
difficult to come together to a better understanding of each other’s opinions.
3. What would you consider to be your worst listening tendencies? What evidence do you
have in your life to support this assumption? (Consider bad habits such as
pseudolistening, selective listening, defensive listening, and stage-hogging, as well as
other listening characteristics discussed in this module's learning materials, and
comment on your greatest listening challenges.)
Your Answer:
My worst listening tendencies can vary. I can agree to disagree with the assessments because I
don’t think I am an average listener I don’t think I listen at all sometimes. I feel like my listening
stops me from lots of opportunities and avoiding conflict. My worst listening tendency is not
being able to interpret or process the persons feelings or opinions or whatever they are trying to
say. Like in some occasions I find myself spacing out when people talk to me and I miss the
opportunity to interpret or understand their feelings. Sometimes at work instead of fully trying to
listen to certain people I pretend to listen and in reality I am in my own head and thoughts. I feel
like I don’t express myself well enough when in a conversation because I find myself internally
replying instead of saying what I’m really thinking. Pseudo-listening is a huge challenge in my
listening tendencies. Another listening tendency that I want to work on is defensive listening, I
feel like I take everything personal sometimes and it can be very frustrating because I am
projecting my insecurities like that. Instead of taking it how it is or trying to see the other persons
point of view I just feel better when I get defensive. I feel like I can just shut it down or try to
avoid certain feelings that can come out of the conversation.
4. What listening qualities do you want to develop? What actions, specifically, are you
willing to commit to taking right now to help you along with this goal? Be specific, and
 connect with the learning materials from this module. How will you hold yourself
accountable? How will you measure your improvement?
Your Answer:
There are so many listening qualities I would love to develop. I would feel so much better and
less anxiety when speaking or having a conversation with one another. I am very hard on myself
when it comes to not being a great listener because I feel like it would avoid many of the
emotions I feel after having a negative conversation. I feel like I want to work on defensive
listening, by trying to avoid certain emotions overcome me and thoughts that shouldn’t even be
bursted out. I know it’s a long process and it isn’t an overnight one but I really want to get better
at understanding and great listener for my partner. I feel like there can be many conversations
that don’t need any negative outbursts or petty comments. Instead of thinking of a better
response than the other person I can just be patient and listen to what the other person is
feeling. It can lead to me being able to interpret their thoughts and being able to understand
their point of view. I will hold myself accountable by trying to stop and think before I speak and
wait for the other person to finish. I will be attentive and be better at remembering. I also want to
be able to do the same at work, be able to understand and evaluate peoples opinions and be
able to evaluate what they are saying. Especially with customers because it can be a bit more
difficult to try and put this to work with people because many can have the same challenges with
listening. I will measure my improvement by journaling and being able to be honest with myself.
I want to be able to be a trusted source within those around me.
5. Which of the listening-related learning materials did you find most valuable? Why?
Your Answer:
The most listening material I found valuable was the article listening effectively chapter. It went
into depth and had lots of different types of listening. It gave me a better understanding on the
types of listeners and described each with great everyday examples that occur on a daily basis.
It also gave me some inspiration to put these into my everyday life to avoid certain emotions
when ending a conversation. Also a better understanding of the other person's thoughts or ideas
that they mentioned. I also liked the assessment and helped me categorize certain areas I need
improvement in and taught some very good advice. The other article that I found very valuable
was 10 steps to effective listening. I am very insecure when speaking at times and listening. I
sometimes get thoughts running instead of being attentive and interested in what those having a
conversation have to say. Another great step they mentioned in the article was having questions
that would help me interpret the speaker's thoughts and will keep me engaged with the
conversation.