Quality Management Training

for EverGreen
Presented by: Beth Sample, Chrisline Gedeon, Luis Alvarez Reyes,
Daniel Round, and Maynard Walker
Brief Overview & Purpose
● Mission: Clear understanding of
project quality management
(PQM)
● Develop training modules for the
team
● 6 takeaways to improve PQM
processes
What is Project Quality Management?
Defining Project Quality Management Maintaining PQM
● Start by asking “what is quality?” 1. Quality Planning
● Quality includes “features that meet
2. Quality Assurance
customer needs”
● Maintaining deliverables 3. Quality Control
● High quality project management =
increased profit, value, customer
satisfaction, and loyalty
Quality Planning
A process of creating a plan to ensure quality early in the project.

During this process, you will find various documents such as a project quality
policies, procedures, roles, and responsibilities. When creating a plan you,
should ask yourself three questions.

1. Who is in charge?
2. Where are we going?
3. How are we going to get there?
Quality Control
Quality control is a process where the project team uses various tools to
Analyze performance and activities.
Tools that can be used to analyze performance and activities are:
● Histograms
● Ishikawa
● Scatter Diagrams
● Control Chart
● Check sheet
● Pareto Chart
● Run Chart
Cost of Quality
By ensuring quality in a product or service, you are minimizing defects,
rework, and creating higher productivity which essentially will pay off over
time rather than spending more money in the long run.

Misunderstandings about cost of quality are:

● Is an expensive Process
● Time consuming

Overall, by ensuring quality you will save money and time in the long run.
Customer Focus
● Quality should be guided by the customer and what they wish to receive
from the project.
● Interview prospective customers.
● Identify their must haves.

● “In the contemporary view, customer requirements define quality, not products or processes. In other words, it is not
what you do or how you do it, but who uses it that counts. Quality is in the perception of the customer” (Rose, 2014).
Quality Assurance
● Building Quality into the project plan.
● Ensuring that we are utilizing the tools that we have available at each
milestone in the PQM.
● Saves resources by identifying mistakes for correction earlier in the
project plan.

● “Quality assurance is the application of a set of defined activities that provide confidence that project performance
will conform to project requirements. Quality assurance activities are the things the project team will do to guide
project performance when implementing the project plan” (Rose, 2014).
Continuous Improvements
● Kaizen: The Japanese word that has come to mean continuous
improvement.
● Looking for opportunities to develop our weaknesses into strengths and
to be even better at the areas that we are already good at.
● Pursuit of the head of the industry.

● “Quality improvement is a deliberate process that uses objective measurement and data. All quality improvement
begins with data collection. The Japanese word kaizen (meaning continual, incremental improvement) is widely used
in quality-related activities” (Rose, 2014).
Why PQM is Beneficial to the Health of the Organization
● Higher Customer Satisfaction Delivering quality is crucial whether you're creating video games for a huge user base or working one-on-one
with a clients to offer a personalized service.

● Better products, in general, there are no drawbacks to surpassing expectations and providing superior quality items, even if a consumer is
content with a product of middling quality.

● Higher productivity, being productive involves more than just working quickly and well. It's about fostering enduring bonds among team
members, enhancing communication, and enhancing internal operations.

● Financial expansion, project managers will always work to offer high-quality results at reasonable pricing.
Key Elements of PQM
Three primary elements of project quality management (PQM) are essential to
the process.

The elements are:

● Quality Planning
● Quality Assurance
● Quality Control
PQM Analytical Tools
Check Sheet:
● Define the events and data.
● Decide who, what, when,
where, how, and why.
● Design the check sheet.
● Collect the data
Histogram:
● Select a measurement such as
size, speed, time, etc.
● Collect the data
● Prepare a frequency table.
● Design the histogram
● Draw the histogram
● Interpret the data.
Overview of PQM Process Model
A project's strategic and financial goals are the primary focus of effective project quality management (PQM)

● Project Quality management Process Model deliverables

○ Quality Assurance strategy
○ Resources tracking
○ Managing
○ Communicating Examining
○ Confirming engineering designs
○ Audits Management of vendors
○ Inspection
○ Accelerated procurement
○ Pre-commissioning and installation
○ Survey Services and deliverables
○ Qualification monitoring and inspection of construction
Conclusion
Thank you everyone for taking part in this training. Over the course of this
presentation, you should be better familiarized with:

● What is PQM and why is it important?

● What is Quality Planning, Quality Control and Quality Assurance?
● What are the benefits of the PQM Process?
● What are two tools that can be implemented in your own projects and the
steps to create them?
Sources
Dixon, W. L. (1987). Quality Management. PM Network, 1(3), 15–18.

ROSE, K. H. (2014). Project Quality Management: Why, what and how. J ROSS PUB.