Guideline for GAP Ar-Rahnu

(For Website)

LOGIN MY GAP

1 2
Login to www.publicgold.com.my Click on “My GAP” on the top panel.
Click on “Login” button, key in username & password.
i. Username is your PG code
ii. Key in own password
*First time login user password is Full IC number without “-“.
iii. TICK check box.
iv. Click “Login” button.

AR-RAHNU ENTER DETAILS

3 4
Click on the “ArRahnu” button Key in transfer quantity & bank
details
* Min 1 gram is required.
* Please ensure the bank details are key in correctly.
 Guideline for GAP Ar-Rahnu
(For Website)

UPLOAD CONFIRM

5 6
Upload IC & Bank Statement Confirm your Transfer
1) Upload your IC copy front & back in the space provided. Check and confirm transfer qty, make
2) Upload your bank statement in the space provided. sure all information uploaded is correct,
* Please ensure all the attachment uploaded is clear. and click “Confirm” button.

TAC VERIFICATION REQUEST TRANSFER

7 8
Verify your transfer with TAC Key In TAC & TICK for T&C check box
After confirmation, a summary of your transfer 1) Key in the TAC after received and TICK for Term &
will be shown on the page and TAC is required to Conditions check box.
verify your transfer. 2) Click “Request Transfer” button to submit.
* Click on the “Send TAC” to receive TAC. TAC will send your
registered phone number.
 Guideline for GAP Ar-Rahnu
(For Website)

TRANSFER SUCCESS CHECK STATUS

9 10
A green bar notification will pop out Check your transfer status
when the transfer is successful 1) Go back to the GAP ARRAHNU main page.
* After the transfer is successful, the payment will 2) At the right up corner, click the “My Arrahnu
bank in within 2 working days once all the doc is History” button.
approved.

AR-RAHNU HISTORY

11
Check back transfer status & history
After clicking “My Arrahnu History”, you may be
able to check all your transfer status & history in
the list.
 Guideline for Redeem GAP Ar-Rahnu
(For Website)

LOGIN MY GAP

1 2
Login to www.publicgold.com.my Click on “My GAP” on the top panel.
Click on “Login” button, key in username & password.
i. Username is your PG code
ii. Key in own password
*First time login user password is Full IC number without “-“.
iii. TICK check box.
iv. Click “Login” button.

AR-RAHNU MY ARRAHNU HISTORY

3 4
Click on the “ArRahnu” button Click on the “My Arrahnu History”
at the right up corner.
 Guideline for Redeem GAP Ar-Rahnu
(For Website)

CHECK AMOUNT BANK IN

5 6
Search for the settlement Bank-in to KDE Bank Account
1) Look at KDE GAP PLEDGE NO. 1) Bank in the payment to KDE after checked the amount
2) Check for the payment amount that needs that needs to pay back.
to pay to redeem back your GAP Gold. i. Name: KOPERASI DAGANG EMAS PULAU PINANG BERHAD
ii. Bank: Malayan Banking Berhad (Maybank)
iii. Acc No.: 5571-3923-4123
2) After the bank-in is successful, kindly screenshot/cap-
ture the bank in receipt to submit for checking.

MY ACCOUNT/HELPDESK CREATE TICKET

7 8
Submit your Bank-in Receipt through Create ticket in helpdesk
Helpdesk Ticket 1) Click on the “+” button to create a ticket.
1) Login back into your Public Gold Account.
2) At the “My Account” page, click on the
“Helpdesk” button.
 Guideline for Redeem GAP Ar-Rahnu
(For Website)

SELECT ISSUE INSERT DETAILS

9 10
On the drop-down list, select “GAP Submit your PG Code, GAP transaction
Ar-rahnu - How to do settlement for number & Bank in Receipt
GAP Pajak?” 1) Click on the “Still Experiencing Problem” button at
the bottom.
2) Key in your PG Code & GAP Pledge No. in the
space provided.
3) “Choose File” to upload the bank in receipt that
you have screenshot/capture.

SUBMIT REVIEW & REVERT

11 12
Once all information is filled up, CLICK Successful submitted & Waiting for
on the “Submit” button to submit your Approval
settlement. 1) After the ticket is submitted, Public Gold will review
your submission.
2) Once approved, your GAP gram(s) will revert to
your GAP account within 5 working days.