Question 1a

Service Problem Management

There are requirements and use cases in the Service Problem Management Business
Agreement document, for example the management of problems that cause one or more
services to operate at a level lower than what was promised to the client. This is essentially a
static need in terms of concepts like service problems.

Generic query

The Generic Query Interface is a task centric solution with powerful capabilities to query a
system exposing an object oriented information model. Independent of the underlying
information model, this interface may be used with a variety of different kinds of infomodels,
such as SID. These attributes make this interface suitable for a wide range of problem spaces
from different disciplines, and they may be modified and combined to build even more
sophisticated user interfaces for particular management objectives. example Inventory of
resources, inventory of services, and catalogue administration.

Basic Resource Inventory

Query, Update, Notification, and Import/Export Generic Interfaces are all being developed by
the Inventory team. Rather than being restricted to pure Inventory, these Generic Interfaces
are meant to be utilised in a variety of situations. As a result, the Resource Inventory
Interface solution directly uses these Generic Interface artefacts and capabilities. For the TM
Forum Information Model, this interface is known as the "Basic Resource Inventory"
Interface. (a.k.a. SID Resource ABE).

Question 1bi)
A fast food restaurant manager is accountable for the day-to-day operations, financial
management, and human resource management of the establishment. You'll be responsible
for a variety of tasks, including inventory management, ordering supplies, and overseeing
facility upkeep, cleanliness, and security. Plan and adhere to budgets, maximise earnings, and
meet or exceed sales goals established by the company's corporate headquarters.

Maintain inventory and equipment, place orders for supplies, and keep an eye on the
building's upkeep, cleanliness, and security. Plan and adhere to budgets, maximise earnings,
and meet or exceed sales goals established by corporate headquarters. Control the takings at
the restaurant and oversee the administration of payroll. Recruitment of new employees, as
well as training and development of current employees Staff scheduling and rotas should be
coordinated, and employees should be motivated and encouraged to accomplish their goals.
Check to see that cleanliness standards are being kept and that the restaurant is complying
with health and safety laws. Ensure that excellent levels of customer service are maintained at
all times. Company rules, processes, and ethics should be implemented and instilled in your
staff.

Question 1bii)
Production schedules are created. Management decides how products will be manufactured,
where they'll be manufactured, and how manufacturing facilities will be set up during the
production planning phase of the process.

Control of the manufacturing process. Once the production process is underway, managers
must keep track of the operations that make up the process and plan and monitor them on a
continuous basis. They must seek and react to input, as well as make any necessary changes
as a result. They are also in charge of overseeing the procurement of raw materials and the
management of stocks at this stage.

Control of the product's quality. Finally, the operations manager is actively engaged in efforts
to guarantee that products are manufactured in accordance with specifications and that quality
standards are maintained across the organisation.

Question 1c

Fulfilment of purchases

Order processing, which may be the responsibility of the commercial department in certain
companies, is where logistics operations begin. Ensure that payment and delivery conditions
are fulfilled by the commercial department before processing the transaction internally.
Customers make orders with the commercial team, and the team puts the order in the
warehouse. The warehouse is notified that the client has placed an order for 10 units, and that
the warehouse must deliver 10 units if the money has been received.

Management of materials

It is the act of moving items around the warehouse that is known as material handling. It
entails managing the inventory in a manner that allows the warehouse to fulfil requests
quickly and accurately. This is a routine operation in every warehouse, even if it seems
unimportant. If you have 100 items in your store, moving one of them around is simple. In
contrast, if this tiny store doesn't know WHERE the goods are kept, the shopkeeper will have
to look for the order and the item each time he gets a delivery. There are 100 items in his
inventory, so he'll have to look through them all to find the one the client requested before
moving the others.

Warehousing

Take LG or Samsung as an example of a consumer durable company with a global presence.

Despite the fact that their production may be located in one location, their distribution
network stretches throughout the globe. As a result, warehousing is crucial and a key
Logistics activity. The most essential aspect of warehousing is that the warehouse should be
close to the dealer or distributor's location in order to make deliveries as simple and quick as
possible. For example, an unbranded item that takes two days to deliver from a well-known
business may be less popular on the market than one that is branded but arrives in one week.

In order to do a job successfully, must have the particular learning skills that are required for
that profession. Examples vary based on the particular job and may include anything from
managing accounting and coding to welding and drafting bids and proposals. There is,
however, a difference to be drawn between hard talents and soft skills in this context. The
difference between soft skill and hard skill is that the former is a technical and measurable
ability that a professional may show via their particular credentials and professional
experiences, while the latter is an abstract skill that is less anchored in specific professions. If
you want to know what a hard talent is, consider computer programming or competence in a
foreign language. A soft skill, on the other hand, could be time management or oral
communication skills.

Competencies, on the other hand, are the knowledge and behaviours that a person has that
enable them to be successful in their work. Therefore, examples of skills include the
enhancement of business processes, strategic planning, and the use of data to make data-
driven choices. In their function, competencies successfully describe how an individual's
actions result in the desirable outcomes that are wanted by the organisation. Competitivities
may be divided into a number of categories, similar to talents. Core competencies, for
example, are those that every successful person must possess in order to advance within an
organisation.

Question 2a

The concept of process layout design covers the process of envisioning, developing, and
iterating products that answer customers' issues or meet particular requirements in a given
market, as defined by the International Organization for Standardization. Understanding the
end-user customer, or the person for whom the process layout design is being developed, is
critical to achieving a good design outcome. In order to address real issues for real people,
process layout designers must have empathy and understanding of their potential clients'
routines, behaviours, frustrations, requirements, and desires in order to be successful.

Product design should be executed flawlessly so that no one notices; customers should be
able to intuitively utilise the product as required since product design recognised their
requirements and anticipated their use.

Good design principles are woven across the whole product lifetime, from conception
through disposal. Process layout design is critical in the creation of the original user
experience and product offering, from pre-ideation user research through concept
development to prototyping and usability testing, and throughout the product development
cycle.

However, process design continues to play an important role in improving the user
experience and ensuring that additional features and capabilities are introduced in a smooth,
discoverable, and non-disruptive way. From the beginning of a product's lifetime to the
conclusion of its lifespan, brand consistency and evolution are critical product design
responsibilities. It encompasses far more than simply the information shown on consumers'
displays. Designing a system and designing a process are important components that are
hidden behind the scenes but are ultimately responsible for driving people to view and engage
with the interface design.

Question 2b
In terms of labour costs

 The number of employees is being reduced.

 Motions between processes are kept to a bare minimum.

When it comes to production control,

 Production has been increased.

 Providing storage areas that are both handy and sufficient.
 Production rate has been increased.
 Improved capacity of predicting manufacturing time

In other manufacturing expenses

 Power usage has been reduced.

 Scrap and defectives are kept to a bare minimum.
 Because of the decreased handling, the quality has improved.
 Maintenance expenses have been reduced.
 Materials are being used more efficiently.

In the case of the worker

 Reduction in the number of times something is handled.

 Effort, tension, and strain are all reduced.
 Increased safety and a lower likelihood of accidents.
 Increased productivity leads to an increase in pay.
 Morale and motivation have been raised.
 Improved health and well-being for everyone.

Question 3ai)

Self-directed or self-managed work teams are more prevalent now than they have ever been
before in history. As the need of employee empowerment becomes more widely recognised,
more businesses are beginning to see the potential benefits of adopting self-directed work
teams. Many people, however, are uncertain of how to go about doing so and are sceptical
that it would really work for them. Fortunately, there are many tools available on the Internet
today that may assist you in obtaining the assistance you need to ensure the success of your
self-directed work team project. The following are some benefits of using the self-directed
work team model

 Employees' sense of duty and accountability is growing.

 Workers have a greater feeling of achievement and happiness with their jobs
 Increased latitude for team creativity and innovation
 Individual team members' abilities will be used more effectively.
 Team members that have a vested interest in the project's success are more likely to
take "ownership" of its outcomes. Empowerment results in greater staff morale, and
vice versa.

Question 3aii)

i. An expression of gratitude or appreciation in honour of an outstanding

performance

It's not only about making workers feel good about their job and achievements when they get
praise or are recognised. That's just a side effect. We want to encourage a certain effort or
outcome that benefits the company, so we acknowledge and applaud it. The more often a
particular behaviour is repeated, the more likely it is that an employee will be identified.
Disciplining workers has its benefits and drawbacks. As a result, certain behaviours that do
not bring value to the company are discouraged.

ii. Being up to date on business issues

Individuals want a greater purpose in life than simply a steady pay check. Come to work for a
salary or come to help the company succeed: that's the difference between the two
approaches. Employee engagement requires a belief in a cause greater than one's work.

iii. A livable salary

Paying well isn't at the top of the list, as you can see. In most cases, money isn't much of a
motivation. Only when an employee is unable to satisfy his or her fundamental requirements
does it become a genuine incentive. Because of this, he will do whatever it takes to live. Pay
for results, not for years of service. Pay employees according to their position's and their
individual performance. Make a decision now, rather than waiting for a better offer. Respect
them for who they are, not for what they have done.

Question 3b