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Republic of the Philippines

City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

PA 6
KNOWLEDGE MANAGEMENT
AND ICT FOR
PUBLIC ADMINISTRATION

“ONLINE LENDING APPS :

PUTTING AN END TO UNFAIR DEBT
COLLECTION PRACTICES”

Name of Student: Dueña, Ira C. Final Project

Student Number: 21-01564 Date: April 2023
Course and Section: BPA C2021 Submitted to: Prof. Grace Viernes
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

TABLE OF CONTENTS

I. EXECUTIVE SUMMARY…..................................….................................. 3

II. PROJECT SCOPE AND DELIVERABLES…..................................…….. 7

III. PROJECT SCHEDULE…..................................…..................................... 8

IV. PROJECT RESOURCES…..................................….................................. 9

V. RISK AND ISSUE MANAGEMENT PLAN…..................................………. 10

VI. COMMUNICATION MANAGEMENT PLAN…..................................…….. 11

VII. SUMMARY OF MANAGEMENT PLAN…..................................………….. 12

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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

I. EXECUTIVE SUMMARY

As the surge of technology innovate, our lifestyle also innovate. We came

from the traditional to the digital age today. Online lending apps are mobile or web-

based platforms that provide loans to individuals or businesses. These apps offer an

alternative to traditional lending institutions like banks, by utilizing technology to

make the lending process faster, more efficient, and often more accessible to a

wider range of borrowers. With online lending apps, borrowers can apply for loans

and receive funding entirely online, without having to visit a physical bank or lender.

These apps often use data-driven algorithms and machine learning to assess a

borrower's creditworthiness and determine the likelihood of repayment, allowing

them to make lending decisions quickly and accurately. Before, if you wanted to loan

you need to go directly in the bank together with your documents requirements and it

also takes time for your application to be approved. But now, you can easily apply

loan online and within five minutes — you already received the funds or money.

The first online lending platforms were created in the early 2000s. These

platforms allowed borrowers to apply for loans and lenders to invest in those loans

using the internet. The financial crisis of 2008 caused many traditional lenders to

tighten their lending standards, which created a need for alternative lending sources.

This led to the emergence of peer-to-peer lending platforms. Online lending

continued to grow in popularity, and new platforms began to emerge, which focused

on specific niches such as personal loans and student loans. Online lending started
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

to face increased scrutiny from regulators, who were concerned about the risks to

borrowers and investors. This led to new regulations and guidelines for online

lenders. Online lending continued to grow, but many platforms faced challenges due

to increased competition, rising default rates, and a lack of profitability. Some online

lenders began to shift their focus to partnerships with traditional banks. Today,

online lending apps have become an established part of the financial landscape,

offering borrowers a convenient and fast way to access credit, and investors a new

way to diversify their portfolios.

In foreign countries, online lending app harassment can take many forms in

different countries, but generally speaking, it refers to the use of aggressive tactics

by lenders or their representatives to pressure borrowers into paying back loans. In

some countries, online lending apps may engage in practices that violate local

consumer protection laws, such as charging exorbitant interest rates, using

deceptive marketing practices, or failing to disclose important terms and conditions.

In other cases, lenders may resort to harassment tactics to recover debts from

borrowers who are unable or unwilling to pay.

Online lending apps in the Philippines started to emerge in the early 2010s.

The popularity of online lending apps in the Philippines grew rapidly, as traditional

banks were often reluctant to lend to low-income and unbanked Filipinos. Online

lending apps offered a more accessible and convenient solution, with lower barriers

to entry and fewer requirements than traditional banks. In 2019, the Bangko Sentral

ng Pilipinas (BSP), the country's central bank, issued new regulations for online
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

lending platforms to ensure fair and transparent practices. The BSP required online

lenders to be registered with the agency called Securities and Exchange

Commission (SEC), limit the fees and charges they impose on borrowers, and

disclose their interest rates and other fees in a clear and concise manner. Even

though they are registered to SEC it does not mean they are operating legally.

Majority of the online lending apps is already violating the revise code of SEC which

is under the law of Usury Act which is the act of lending money at an interest rate

that is considered unreasonably high or that is higher than the rate permitted by the

law.

This platform is totally a scam and giving false information. From their

advertisement that if you apply loan to them, your first loan will definitely have zero

percent interest and low rate interest for the next time. But the truth is the amount

you borrow to them is going to be times two when you pay them, it means fifty

percent interest with additional processing fees and hidden charges. Also once you

installed the apps through your phone, they already steal your data from your

contacts, gallery, and social media accounts. In order to use the apps they need to

access your phone for the future purposes and that is to use it against you. Once the

borrower is not capable to pay on the due date they will start to text blast or call blast

the borrower. The worst part is the online lenders or agent will resort to online

harassment just to collect the payment from the borrower. Online Harassment such

as : Receiving death threats through texts, humiliating the borrower through social

medias and their contacts, and exposing the personal details of the borrowers.
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

The Objectives of this project is 1) To promote awareness to the people about

the negative side of applying loan through this platform. 2) To petition to finally shut

down some loan sharks online lending apps who have been illegally operating. 3) To

give justice for the victims who have been suffering mentally and emotionally

because of this online lending apps.

The aim of this project is to finally put an end to the unfair debt collection of

this loan sharks or online lending companies. In order to implement this project, we

would like to create a organization against this online lending companies. The

purpose of the organization is to help the victims of this platform. Through the

organization we can collect gather evidences about the online harassment of the

agents and after gathering the proof and evidences we can finally signed a petition

to stop the operation of this online lending apps.

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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

II. PROJECT SCOPE & DELIVERABLES
PROJECT SCOPE & DELIVERABLES

TITLE : ONLINE LENDING APPS : PUTTING AN END TO THE

DATE : May 2023
UNFAIR DEBT COLLECTION PRACTICES

Project Manager Dueña, Ira C.

The organization aim to spread awareness about some online

Project Justification lending companies and to help the victims who have been
suffered from this platforms.

The organization will be used to be able to help the victims of

Project Scope Description
online harassment and will be a way for them to recovered.

1) To promote awareness to the people about the negative

side of applying loan through this platform.
2) To petition to finally shut down some loan sharks online
lending apps who have been illegally operating.
Project Objective 3) To give justice for the victims who have been suffering
mentally and emotionally because of this online lending
apps.

 Coordinating with some government agencies

 Collaborating with some other same existing
High Level Requirements
organization.
 Creating social media platforms to promote awareness

 Create an organization against this online lending

companies.
 To gather evidences and proofs from the victims of online
In Scope
harassment.
 To finally stop the operations of some online sharks in
this industry.

Out of Scope  To use the personal details of the victims against them.
 To encourage the victims to put the law in their hands.
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

 To slandered the general online lending companies.

 Office Rent – (PHP 10,000)

 Transportation- (PHP 5,000)
Cost Estimate  Office Equipment (PHP 15,000)
 Office Supplies ( PHP 5,000)

III. PROJECT SCHEDULE

PROJECT SCHEDULE IMPLEMENTATION

TIME ASSIGNED TO DETAILS

During the first week the project manager will conduct a interview for
those people who want to join the organization. To evaluate and
PUBLIC
WEEK 1 investigate them through roughly to know if they are willing to help the
MANAGER
victims. Also through this interview, the project manager can identify
which position they are fit in within the organization.

For the second week, the project manager must have a orientation to
the people who joined the organization. Also to assigned them to their
PROJECT
WEEK 2 respective position or roles in an organization. After assigning their
MANAGER
roles, the public managers should explain what are their tasks in this
organization.
The next week will be the start of promoting and giving
acknowledgement in the organization. The social media writers in the
PUBLIC
organization should create a facebook page or group page in any social
MANAGER /
WEEK 3 media platforms. In this way, the organization can be easily
SOCIAL MEDIA
acknowledged by the people. The public can like and share the group
WRITER
page to spread the news and most especially through this it can reach
out the victims of the online lending companies.
The next step of the organization is to interviewed the victims of the
online lending companies. During interview the victim is required to
provide evidences and proof that they are being harassed by this
ASSISTANT
companies. Also after the interview the members of the organization can
WEEK 4 MANAGER / CO-
guide the victims on how they will handled the emotional trauma they
MEMBERS
received from those. This is also a way for the victims to be aware on
what to do and how to complain to the government agencies against
these companies.

After the interview session, the members of the organization should

STAFF OF THE
WEEK 5 collect or gather the evidences. They also must assess enough the
ORGANIZATION
evidences for them to have a credible and reliable sources.
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

Finally, after assessing the evidences. The public manage of the
organization should go to the National Bureau of Investigation of
PUBLIÇ
Philippine National Police or any other government agencies who are
MANAGERS /
WEEK 6 the capable to help them. This is a way to file a complaint about those
PUBLIC
loan shark companies and petition to stop the operation of those. To
ATTORNEY
prevent the other people to apply loan from them and to finally delete or
erase their apps or website in any platform.

IV. PROJECT RESOURCES

PROJECT RESOURCE PLAN
A. General Information
Project ID /Acronym: Fighting Loan Sharks Advocates Date : 2023 August
Controlling Agency : Non-government Organization Modification Date : 2023 August – October
Prepared by : Dueña, Ira C. Authorized by: SEC
B. Resource Profiles
Roles : To promote awareness among people against those online lending companies and help the victims
of this platform.
Equipment:
Facilities: Official Office of the Organization
Materials & Supplies : Office Supplies and Computer Equipments
Services: To provide free services for those victims of online lending companies.
C. Project Resource Information
Resource : Cost Availability Quality Output
Transportation 5,000 Public Transportation Moderate Funds
Office Rent 10,000 Rental Good Facilities
Office Equipments 15,000 Shops High Quality Data Gathering
Office Supplies 5,000 Shops Good Documentation
D. Resource Staffing Plan
Resource Category Month Month Month
Location for Main Office August September October
Allocate Funds for Equipments August September October
Coordinating with Government
Agencies August September October
E. Approvals & Sign
Name : Position: Signature:
Emilio B. Aquino Secretary (signed)
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

Noel Cruz Bocaling Director (signed)

V. RISK AND ISSUE MANAGEMENT PLAN

RISK AND ISSUE MANAGEMENT PLAN
Document Information
Business
Sponsor Dagohoy, Naomi Owner Dueña, Ira C.
Estimated
Project Manager Dueña, Ira C. Budget 50,000
2023 August Target End 2023
Traget Start Date 01 Date September

Document History
Version Date Summary of Changes
Changes in terms of evidences from the
V.0 22-Aug
victims.
Victims may hesitate to file a case against
V.1 23-Aug
loan sharks.
The Government Agency might not find
V.3 24-Aug
totally shut down the company.

Document Approvals
Role : Name Signature Date
Dagohoy, 2023 August
Project Sponsor Naomi (signed) 01
2023 August
Committee Member Loreto, Mark (signed) 02
2023 August
Committee Member De Leon, She (signed) 03
2023 August
Committee Member Castor, Khea (signed) 04
2023 August
Project Manager Dueña, Ira (signed) 05
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

VI. COMMUNICATION MANAGEMENT PLAN

COMMUNICATION MANAGEMENT PLAN
Communication Method Frequency Goal Owner Audience

To assess the commitee members

Interview for Face to of the organization if they truly want Public Public Manager and
Weekly
Committee Face to help to the victims and to know if Manager Sponsor
they are just pretending.

To know the whole story on how

Interview for Face to they end up with those loan sharks Public
Daily Committee Members
Clients Face companies. Also to assist them Manager
what is the process.

To examine what evidences is

Reviewing of Public Public Manager and
Meeting Daily credible and reliable to provide to
Evidences Manager Committee Members
the authorities.

To coordinate to those government

End of the agencies who can help the Public Public Manager and
Coordination Email
Project organization to finally shut down Manager Committee Members
this loan sharks companies.
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

VII. SUMMARY OF MANAGEMENT PLAN

PROJECT PLAN TEMPLATE

Basic Information

FIGHTING LOAN SHARKS ADVOCATES FIGHT LOAN SHARKS ADVOCATES ORGANIZATION

Blk 3 Lot 4 155 A Purok 4, Tanyag Project Manager: Dueña, Ira C.

Taguig, Philippines 1630 Project Location : Taguig City
9480949861 Project Deliverable : Public Sevice / Assistance

Project Scope : To help the victims of online harassment

ola_organization@gmail.com
Ira Dueña Start Date : 2023 August 01
End Date : 2023 October 31

ACTIVITIES / TASKS
Resource Activity / Task
SL. NO. Activity / Task Name Start Date End Date Duration
Assigned Status
Interview for Public Manager/
1 2023 July 24 2023 July 27 One week Pending
Committee Members Sponsor

Interview for the

Commitee 2023 August 2023 August
2 Clients or Victims of One week Pending
Members 01 06
Online Harrasment
Public
Reviewing the gather
Manager / 2023 August 2023 August
3 evidences from the One week Pending
Committee 07 13
Victims
Members
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Republic of the Philippines
City of Taguig
Gen. Santos Avenue, Central Bicutan, Taguig City

Taguig City University

Coordinating with
Government Agencies 2023 August 2023 August
4 Public Manager One week Pending
who can provide help 13 25
for the organization.