Corporate Security Investigations Triage Analyst,

Amazon Corporate Security, EMEA

− Department: Amazon Corporate Security (ACS), EMEA region
− Location: Cape Town
− Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent
secondment to Amazon
− Reports to: Investigations manager, EMEA
− Key relationships: Security operations center, investigators, internal customers
− Package: c. 500,000 Rand annual salary + bonus, pension and private medical
− Start: ASAP

Role Description

Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Europe, Middle
East and Africa region investigations team as a Cape Town based Investigations Triage Analysts (ITA). This role exists
to help protect and safeguard Amazon personnel, information, and assets.

The ITA provides direct support to customers (internal) working in a variety of roles for Amazon around the globe,
who may experience security incidents. Cases vary in complexity and include both "traditional" investigations such
as reports of internal theft, policy violations, and fraud, as well as threats, concerning behavior, and incidents of
workplace violence, including suicidal ideation and domestic violence. The ITAs are often the first point of contact
with the investigations team for the victims and are responsible for conducting case triage and performing initial
investigations on reported security incidents. You will need to be able to conduct impact assessments, enter cases
into the case management system, and provide direct victim support as necessary.

You will be based out of Amazon’s Cape Town offices (there’ll be some home working if you like). You’ll work with
a fantastic team, including three other Cape Town-based ITAs, plus others around the world providing part of the
24-hours incident response coverage. Working an average of 4 x 10-hour shifts per week, you will cover 7am – 3pm
daily, including some weekends, with two flexi hours on each shift to use in a way that you decide best supports the
business.

This is a fantastic opportunity for the right person to work with Amazon in a high impact role. Opportunities to
progress within the business are excellent, and include promotion to a rapidly growing team of corporate
investigators and safeguarding threat managers.

Duties

− Conduct investigations related to threats originating from external sources outside the company, and
internal incidents and issues such as theft of client assets or intellectual property, vandalism, and workplace
violence or threats of violence or suicide.
− Conduct impact assessment based on available data. Bring in key stakeholders as incidents dictate.
− Analyze CCTV video, access control systems and other data sets, to identify behaviors, root causes,
locations, potential evidence, and/or person(s) involved.
− Collect, document and preserve video, still images, documents, and other materials connected to an
investigation and maintain it as part of the investigation’s workflow and case adjudication process.
− Organize, prioritize and investigate multiple incidents, as part of a growing caseload, with overlapping
deadlines and client-imposed priorities.
− Conduct interviews of victims, witnesses and persons of interest utilizing established interviewing
techniques and skills specific to corporate investigations

EMEA Investigations Triage Analyst

Upstream Risk Management Ltd 2023
 Corporate Security Investigations Triage Analyst,
Amazon Corporate Security, EMEA
− Utilize a structured investigative workflow and case management system to track and close investigations
and analyze trends and patterns to identify causation, mitigate loss, and change processes to prevent future
incidents.
− Participate in training and mentoring opportunities, be willing to share knowledge with co-workers, and
provide training to others for those skills and/or knowledge areas you have achieved a journeyman level or
better competency.
− Compile and publish case management metrics
− Other duties as assigned

The Ideal Candidate

Experience
− Four+ years working in the corporate investigations, law enforcement, security operations, incident
management or related field.
− Prior experience in conducting in depth and complex corporate, product, and/or vendor investigations
− Have experience using a variety of software, including open-source databases, web browsers, remote
desktop, BriefCam, and Sharepoint.

Skills
− Conduct and manage investigations, using both automated and manual tools, including CCTV video review
and preservation, an understanding of Chain of Custody, and knowledge of investigative methods.
− Highly developed written and verbal communication skills in English, clear and precise writing skills,
effective interpersonal skills - the ability to empathize and verbally connect with people during stressful,
while facilitating the accurate recollection of conversations, interactions and observations using non-
threatening, non-coercive questioning and open-ended conversation.
− Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural,
or compositional characteristics of data, people, or things.

Behaviors
− Demonstrable natural affinity with the Amazon Leadership Principles.
− Willing to learn new methods and approaches to problems/situations.
− Interpersonal Temperament: The successful candidate needs to relate to people in situations involving
more than giving or receiving instructions under stressful situations. Must adapt to performing under
considerable stress when confronted with an emergency.
− A team player in a corporate culture that relies on diversity and shared goals to solve problems
collaboratively.

Knowledge
− A Bachelor’s Degree in a relevant subject or equivalent experience (essential)
− Familiarity with the ASIS Professional Investigator’s Manual and the (ASIS) ANSI Standard for Investigations
and the ASIS-SHRM standard for Workplace Violence Prevention (highly desirable)
− P.E.A.C.E. interview method (desirable)
− ATAP Certified Threat Manager (desired) and/or a familiarity and experience with the investigation of
workplace violence cases/issues/incidents including structured professional judgment tools.

Qualified applicants will be interviewed asap so please do not delay your application. Shortlisted candidates will
be asked to complete a written assignment prior to interview. Applicants must have the automatic right to live
and work in South Africa. The successful candidate will be subject to a reference and background checks.

EMEA Investigations Triage Analyst

Upstream Risk Management Ltd 2023