MANAGEMENT

Assoc. Prof. Dr. Trịnh Thùy Anh

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Chapter 2. MANAGER

2
 KHOA QUẢN TRỊ KINH DOANH

Chapter 2. MANAGER

2.
1. Levels of 3. Managerial
Managerial
management skills
roles

4. 5. Manager
Personalities ethic

3
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1. Concept

Who is manager?

Ø Person working in
organization, company

Ø Direct Other’s
Ø Lead activities
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Levels of management

Policy CEO, president of

Strategy
Managerial board

Procedure Tactics Director, function

manager

Execution Operation
Team leader

Operation HR Finance Sale R&D

Department departmen department department department
t 5
 Planning Organizing Leading Controling

Top
manager

Midle
manager

First-line
manager
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2. Managerial roles
Figurehead
Leader

Interpersonal Liaison

Entrepreneur

Monitor
Disturbance hander

Resource allocation
Decisional Informational
Spokesperson

Negotiator
Disemination

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3. Managerial skills

• Environmental and
resource control
Conceptual Human • Organizing and
skills skills
coordinating
• Data analysis
• Growth improvement
Technical skills • Employee motivation,
conflict management
• Strategic management
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Conceptual skills

• Most dificult skill

• Very important for top
manager

Context Identify
analysis the
situation
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Human skills

Understand Comm Connect

unicati
on

Individuals
Organization
Motiva Coordi
tion nation

Leadership
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Technical skills
Top Ability to apply general
manag knowledge and inter-
ers industry into practice

Middle &
first-line Ability to apply
manager professional knowledge
s into practice
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Management skills & management levels

40% 40% 20%
Top
manager
30% 40%
30%
Middle
manager

First-line 20%
manager 40% 40%
Conceptual skills HR skills Technical skills
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The success of the manager

Motiva Opport Succes

Skills
tion unity s
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4. Personality of manager

Thinking

Emotion Behavior

Personality

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Big five personality traits
Extraversion

Openness to
Conscientiousness
experience

Negative
Agreeableness
affectivity
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5. Ethic of manager
Behavior
Ethics Ethics Ethics Ethics
of of of of
Behave indivi organi profes societ
duals zation sional y
field
Point of view

Standard

Follow the law: ethics

Do not follow the law: non-ethic
 Stakeholders & ethics

Stockholders
Suppliers
Managers

Distributors
Company
Employees

Community,
society, Customers
nation-state
 Rules for ethical decision making

Utilitarian rule Moral rights rule

Produce the greatest good for Maintain & protect the fundamental
the greatest number of people rights & privileges of people

Practical rule Justice rule

Distribute benefit & harm among

Communicating to people people in a fair, equitable &
outside the company impartial manner
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Ethical decision making

Keep profit
Profit for to invest &
shareholders expand
more

Pay money Reputation Reduce

for fired profit of
employees owners

Do not Children
buy do not
products earn
with enough
children money for
labor living
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Focus points

• What are the roles of manager? What is most

important?
•What are the requirements to be a success
manager?
•What are challenges facing manager?
•Why the manager have to face with ethical
decision?