“Operations professional with work experience in 3PL and Retail consumer industry with diverse portfolio across

Program Management, Process excellence, Cost and Vendor management, Compliance building, Product Ops and
Customer experience”

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WORK EXPERIENCE -

1. Spinny, Gurugram [May 2022-Present]

Current Designation- Operations Analyst
Led multiple strategic projects to strengthen bottom line of after sales at Spinny and streamlined different business processes.
• Led team of more than 15 City executives to streamline after sales operations in the Northern region of
Spinny having 80% of overall business transaction.
Process planning, • Strategized and set up processes along with manpower hiring in 2 new cities right from scratch within 1 month
Team Building & before start of operations.
Execution • Shifted cities from local sheets to automated data driven centralized monitoring system along with process
breakdown of RC transfer process to identify bottlenecks. Implemented and documented SOPs for Post Sales
• Hired and trained manpower at Central and City level to build a team of more than 10 executives
• Reduced TAT by more than 50% of overall RC transfer in Five major cities within 3 months.
• Optimized cost by reducing TAT of Loan cases, proactive Insurance updates and stringent Procurement norms.
Business Process • Led Cost saving efforts in 5 major cities and approx. 4.6 lakhs monthly saving was done via negotiation,
Optimization onboarding new vendors and inhouse capability development.
• Streamlined supply and demand functions by data analysis, RCAs of process bottlenecks and reduced stuck
cases by 90%
• Reduced 50% customer escalations in 6 months by RCA of issues and eliminating them by process and
Customer product changes.
Experience and • Spearheaded first of its kind Product (CRM) for Post Sales team by involving different stakeholders which led
Product Operations to Docs visibility/movement, Real time feedback mechanism within teams, RC and Consumer journey
integration which solved broken visibility, trust and brought transparency throughout process
• Introduced product improvements by 100% dashboard adherence, report generations, automated task
assignments and Incentives roll out to PSEs.
Growth and • Conducted market research for business expansion in 3 new cities and helped in increasing Supply inventory
Strategic Initiatives from 12 Tier-2 cities.
• Planned national feasibility for Luxury segment and streamlined process of RC transfer in Delhi NCR and
Chandigarh
• Minimized customer escalations received via Support and social media during 2 fund raising rounds.
Achievements • Among Top 1 % employees to get to resolve the business operations issues

2. AAJ Enterprises, Ghaziabad [September 2021-April 2022]

Operations Executive, Inventory Department
• Reviewing inward process and helping P&P team for better fulfillment
Procurement, Vendor • Onboarding and simultaneous managing multiple vendors for project planning and execution
Management and
• Cost Reduction of 1 million Indian Rupees via Negotiation and cycle counts of clients on daily basis.
Cost Reduction
• Handling inventory of 12 clients
Process Strategy & • Planning and handling replenishment process
Efficiency • Implementing lean management Initiating and implementing projects for reduction in carbon footprints
Improvement • Consolidation, handling shortages and doing own and client’s audits
• Increasing Floorspace for material handling by 17% for storage and utilization

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EDUCATIONAL QUALIFICATION
QUALIFICATION YEAR INSTITUTE Percentage

MBA(Operations and 2019-2021 IMS Unison University 68.9

Marketing)
BSc-IT 2015-2018 Graphic Era Hill University 80.2

SKILLS .

Program Management, Project Management, Process Improvement, Vendor Management, Operational

Excellence, MS-OFFICE, Cost Saving, Communication Skills, Negotiation, Data Analytics, Customer
Relationship Management, Product Operations, Multi Stakeholder management
 Certifications
Lean Six Sigma Green Belt
Warehouse Management and Warehouse Safety Training Course
Software Engineering Industrial Practice by TCS

Personal Projects

Shoutout • Surveyed a homogenous population for requirements during lockdown and designed a new location based
social media application that links with other social media platform for providing more engagement to users
and grow their social handles
• Designed mock-ups and relationship of screens
• Designed the entire business model of the product
• Strategized monetization on the platform based on admirers count and shoutouts in the profile