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TRẮC NGHIỆM HỆ THỐNG Thông TIN TIẾNG ANH

Đại cương quản trị (Trường Đại học Văn Lang)

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TRẮC NGHIỆM HỆ THỐNG THÔNG TIN ( TIẾNG ANH)

PART I: GENERAL OVERVIEW

Question 1 All of the following are part of an information system, except
a) Software
b) Culture.
c) Hardware
d) Procedure
Question 1. The Windows 7 operating system is an example of the ________ component of a
HTTT
a) Software.
b) Hardware
c) Data
d) Procedure
Question 2. A backbone network to connect an organization's local area networks together,
connecting to a wide area network and the Internet is an example of a component. _______
of an HTTT
a) Hardware.
b) Software
c) Data
d) Procedure
Question 3. A computer security protocol used to log in is an example of the ________
component of an information system.
a) Hardware
b) Software
c) Data
d) Procedure
Question 4. Customer code and customer name are examples of _______ components of an
order management system.
a) Hardware

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b) Software
c) Data.
d) Procedure
Question 5. Music downloaded from a music sharing site is an example of the ________
component of an information system.
a) Hardware
b) Software
c) Data.
d) Procedure
Question 6. Which of the following statements is true regarding the development and use of
information systems?
a) Professional staff (not specialized in technology) do not need to have knowledge about
information system development
b) Only IT experts participate in the development of the information system
c) The main responsibility in the development of an information system rests with the
programmers
d) Professionals need to have an understanding of data requirements and related business
processes
Question 7. The process of ________ translates work from human to computer.
.
a) automation
b) integrated
c) management
d) operation
Question 8. Which of the following activities is the most challenging for an enterprise
organization?
a) Procurement, development of new programs
b) Create new databases or update existing databases
c) Change the procedures, change the working method of the user.
d) Ordering and installing new hardware devices

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Question 9. Finding the mean of a set of single values is an example of outputting _______
from ________.
a) subset; big episode
b) information; data.
c) knowledge; information
d) data; information
10. Which of the following is not a characteristic of quality information?

a) Exchangeable.

b) Relevant

c) Right time

d) Exactly

Question 11. Which of the following statements reflects the principle of information
management?

a) Information needed and just enough (not redundant, not lacking).

b) Information should be presented graphically

c) Information and data to be stored separately

d) The more information is received, the more information needs to be ignored

Question 12. Which of the following components of an information system is a non-

technological element?

a) Hardware

b) Data

c) Procedures.

d) Software

PART II: IT

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Question 13. Which of the following is an example of a storage media that can be written
and erased multiple times?

a) CD-ROM

b) DVD-CHEAP

c) CD-RW.

d) DVD+CHEAP

Question 14. Which of the following is an example of a storage media that can't be written
to and erased multiple times

e) CD-ROM

f) DVD-CHEAP (DVD-R)

g) CD+CHEAP ( CD+R)

h) DVD+CHEAP (DVD+R)

Question 16. Hardware includes all but ________.

a) Operating system.

b) Printer

c) Screen

d) Central processing unit

Question 17. One ________ is equivalent to 1024 GB

. a) gigabytes

b) terabytes.

c) kilobytes

d) megabytes

Question 18. Which of the following applications often uses sequence files?

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a) Batch payroll processing application.

b) Air ticket booking system

c) Web browser

d) Online transaction processing system

Question 19. Which of the following activities is not related to the server?

a) handling email

b) handle web pages

c) word processing.

d) handle large, shared databases for many users

Question 20. What is the main reason for networking computers and related devices?

a) Sharing of technological resources

b) Data sharing

c) Enhance Marketing ability

d) All of the above options.

Question 21. An example of a query language used to query information in a database is:

a) SQL.

b) ASP

c) XML

d) PHP

PART III: INFORMATION SYSTEMS UNDER THE

PERSONALITY OF MANAGEMENT AND DECISION MAKING
Question 22.B2C ________.

a) handle the purchase and sale of goods between the company and retail customers.

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b) handle the purchase and sale of goods between companies

c) handle the purchase and sale of goods between the company and the government

d) dealing with the purchase and sale of goods between governments

Question 23. In the B2G e-commerce model, the company sells goods to ________.

a) a group of companies

b) a group of retail customers

c) government.

d) other companies

Question 24. A decision determined according to a defined procedural sequence is called a

decision ……………………

a) structured.

b) unstructured

c) no documentation

d) semi-structured

Question 25.. Calculating wages for workers is classified into the category of decision
making …………

a) structured.

b) unstructured

c) no documentation

d) semi-structured

Question 26. Which of the following statements is true?

a) Information system development only refers to three components: hardware, software and
data

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b) Information system development has a much narrower scope than program development

c) Information system development is a purely technical activity

d) Development of information systems requires coordination and teamwork between

information system experts and users, who have knowledge and understanding of the business.

Question 27.One of the tasks of an information system analyst is ________.

a) Work with users to define system requirements.

b) Repair of computer equipment

c) Design and write computer programs

d) Write a user manual for the program

Question 28. ________ helps users solve problems and do user training

a) System analyst

b) Network Administration

c) User support department.

d) Software program testing engineer

PART IV: INFORMATION SYSTEM APPLICATION IN

BUSINESS
Question 29. All are basic activities in the supply chain, except:

a. input logistics

b. human resource management.

c. production work

d. after sale service

Question 30.…….. is an example of a key activity in the supply chain?

a. Automated order processing.

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b. Computer-aided design

c. Automated HR planning

d. Online spare parts shopping

Question 31.Customer relationship management allows businesses

A) identify and target the most potential customers

B) customize and personalize products according to customer needs

C) apply high quality customer service and care experience to every transaction point

D) Both A, B and C are correct.

Question 32. All of the following terms are equivalent to the term E-commerce, except:

A) Online Commerce

B) Cybernetics Trade

C) Trading in electronic goods.

D) Paperless commerce

Question 33. The sequence of main stages of e-commerce is:

A) Ordering, payment, information, delivery, after-sales support

B) Information, ordering, payment, delivery, after-sales support.)
C) Information, order, payment, delivery, check inventory level
D) Ordering, delivery, payment, information, after-sales support

Question 34. All are component applications in the customer relationship management
system, except

A) Maintain and honor loyal customers

B) Marketing and order fulfillment

C) Select NVL supplier and negotiate the price.

D) Managing contact information and customer transactions

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Question 35. JIT (Just - In - Time) system is an example of ……..

A) production information system operational level

B) tactical level production information systems.

C) strategic level production information system

D) production schedule management information system

Question 36. In production management, MRP stands for

A) Material Request Plan

B) Material Requirement Production

C) Material Requirement Planning.

D) Material Request Production

Question 37. All are software to support Marketing activities, except

A) Software to help sales staff

B) Software to help manage sales staff

C) Software to help manage telemarketing programs

D) MRP software.

PART V: DEVELOPMENT OF INFORMATION SYSTEMS IN THE

ORGANIZATION

Question 38. The cost of information system development includes ________________

a) hardware maintenance costs

b) software maintenance costs

c) data conversion costs.

d) labor costs to use the system

Question 39. System testing is responsible:

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a. by both users and system analysts

b. . the user's own
c. own system analyst
d. third party
Question 40. Limitations of buying available software compared to self-developing software
are ……………..
a. More expensive
b. Out-of-the-box software rarely meets an organization's unique needs.
c. More time is required for implementation because of the complexity of the software
d. No documents attached
Question 41. The benefits of information systems include:
a) Intangible benefits
b) Tangible benefits
c) Both a and b.
d) Both a and b are incorrect
Question 42. Development of information system includes stages in the following order:
a) Analysis, design, testing, programming, system transformation, system operation &
maintenance
b) Analyze, design, test, program, exploit & maintain the system, transform the system
c) Analysis, design, programming, testing, exploitation & system maintenance, system
transformation
d) Analysis, design, programming, testing, system transformation, system exploitation &
maintenance.
Question 43. The main activities of the information system design phase include:
a) I/O interface design, database design and user manual design
b) I/O interface design, database design and processing logic design.
c) Database design, processing logic design and input form design
d) Processing logic design, output report design and database design
Question 44. Information system transformation strategies include:
a) Direct conversion, parallel conversion, one-time conversion and phase conversion
b) Direct conversion, parallel conversion, phase conversion and pilot conversion.

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c) Phase conversion, pilot conversion, direct conversion and multiple conversion

d) Parallel conversion, direct conversion, pilot conversion and transient conversion
Question 45. To minimize user reactions when implementing information systems,
organizations can apply the following strategies:
a) Well planned and implemented user training activities
b) Build a user-friendly and easy-to-use interface
c) Maximize the role of users in the development of information systems
d) Both a, b and c.
Question 46.________ are information system experts who have both technical and
professional knowledge.
A) Software engineer
B) Database administrator
C) Project Manager
D) System Analyst.
Question 47. When an enterprise installs and tests only part of a new system, and then
repeats the installation and testing of each part of the new system until the entire system is
completed, this is called migration. change ________.
A) test
B) in phase.
C) parallel
D) direct
Question 48. Tracking problems as well as requirements for the new system is done at the
_____ stage of the information system development lifecycle.
A) deployment
B) maintenance.
C) requirements analysis
D) design

CHAPTER VI: MANAGEMENT OF INFORMATION SYSTEM

RESOURCES IN THE ORGANIZATION

Question 49.Electronic Crime

A) is a type of crime targeting electronic computers

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B) is a type of crime that targets electronic networks

C) is a type of crime that uses a computer or an electronic means in the course of committing the
crime.
D) Both A and B
Question 50.Information security technologies include
A) Firewalls and Proxy servers, encryption and virtual private networks
B) identity authentication and access management system
C) content filtering tools, penetration testing tools
D) A, B, and C are all correct.
Question 51. The goal of the Deputy Director of Information Security (CISO) is to
A) urgently identify and rank all associated risks
B) eliminate all risks that can be eliminated at a reasonable investment cost
C) eliminate all information risks
D) both A and B are correct.

1/ "The ability to control, warn, avoid risks" belongs to which of the following hardware
evaluation factors when purchasing? (Hardware-page 76)
A. Working capacity
B. Reliability
C. Cost
D. Compatibility
4/ An example of a query language used to query information in a database is
(Administration of data sources-page 115)
A. SQL.
B. PHP
C. ASP
D. XML.
5/ The network has the simplest configuration with a backbone and all network devices
that share this backbone in what type of configuration?
A. Bus Topolpgy
B. Star Topology
C. Ring Topology
D. Mesh Topology
1/” Ability to control, warn of errors, avoid risk” belongs to which of the following
hardware evaluation factors when shopping? (Hardware-page 76)

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A. Working capacity
B. Reliability
C. Cost
D. Compatibility
2/ What are the order processing information systems or reservation processing
information systems in the hotel? management systems. True or false?(Transaction
processing system-page178)
A. Right
B. Wrong (HT handles the transaction)
3/ Music downloaded from a music sharing site is an example of what part of a HTTT?
A. Hardware
B. Data
C. Software
D. Procedure
4/ An example of a news query language used to query information in a database is
(Management of data source-page115)
A. SQL.
B. PHP
C. ASP
D. XML.
5/The network has the simplest configuration with a backbone and all network devices
sharing the backbone What kind of configuration is this? (Chapter 6: Network-page152)
A. Bus Topolpgy
B. Star Topology
C. Ring Topology
D. Mesh Topology
6/ Which of the following is an example of a storage media that can be written and erased
multiple times?
A. CD-RW.
B. DVD-R.
C. CD-ROM.
D. DVD+R.
7/ The data that is gathered and processed periodically is known as Batch Processing. Right
or wrong?
A. True (Chapter7: Transaction processing system (gd processing mode) page 175)
B. False

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8/Mixed networks are also known as hierarchical networks, with the highest device being a
mainframe, connected to devices at the next level, controllers. Control devices are
connected to terminals or to computers or to printers. True or false?(Chapter6:Types of
networks page 152)
A. False(tree network)
B. true
9/ Device that converts digital signal from computer into analog signal for analog channel
and vice versa called MODEM. True or false? (chapter6:constituting elements of a
telecommunications network-page148)
A. true
B. wrong
10/ Drawbacks of buying pre-existing software compared to developing it yourself are:
A. More time is required for implementation because of the complexity of the software
B. No documents attached
C. Out-of-the-box software rarely meets an organization's unique needs
D. More expensive
1/ Which of the following applications often uses sequence files?
A. Web browser
B. Batch salary processing application
C. Online transaction processing system
D. Air ticket booking system
Question 1 In production management, MRP stands for: Select one:
a. Material Requirement Planning
b. Material Request Production
c. Material Request Plan
d. Material Requirement Production

Question 2 Which of the following is not a characteristic of quality information? Select one:
a. Right time
b. Related
c. Exactly
d. Can be exchanged

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Question 3 Which of the following is an example of a storage media that can be written to
and erased multiple times: Select one:
a. DVD-CHEAP
b. CD-ROM
c. DVD+CHEAP
d. CD-RW
Question 4 Question text Finding the mean of a set of single values is an example of
outputting _______ from ________. Select one:
a. Data; information
b. Information; data
c. Knowledge; information
d. Subset; big episode
Question 5 The ________ process of transferring work from humans to computers: Select
one:
a. Automation
b. Integration
c. Manage
d. Operational
Question 6 The function to support management activities in the areas of product
development, distribution and product pricing, evaluation of promotional effectiveness and
sales forecasting is of: Select one:
a. Financial information system
b. Marketing Information System
c. Production information system
d. Human resource management information system
Question 7 A computer security protocol for logging in is an example of the ________
component of an information system: Select one:
a. Hardware
b. Software
c. Procedure

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d. Data Question
8) Data that is gathered and processed periodically is known as the “batch method”, true
or false? Select one:
a. Right
b. Wrong
Question 9 Process-generated decisions that can be predefined but not sufficient to make a
decision are called: Select one:
a. Semi Structured Decision
b. There is no right answer
c. Unstructured Decision
d. Structured Decision
Question 10 In the B2G e-commerce model, the company sells goods to ________: Select
one:
a. A group of companies
b. Government
c. A group of retail customers
d. Other companies
Question 11 DSS uses analytic models, discrete databases, and managers' thoughts and
judgments to computerize interoperability models that help managers make unstructured
or semi-structured decisions. This system has the ability to directly support specific
decision types, decision types, and unique needs of each manager: Select one:
a. Wrong
b. Right
Question 12 Information security technologies include: Select one:
a. Content filtering tools, penetration testing tools
b. Identity authentication and access management system
c. All a, b and c are right
d. Limitations of purchasing pre-existing software compared to developing it yourself are:
Firewalls and Proxy servers, encryption and virtual private networks
Question 13 The job analysis and design information system belongs to the type of human
resource management information system: Select one:

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a. Transaction
b. Operational
c. Strategy
d. Tactic
Question 14 Limitations of purchasing software m available versus developing the
software yourself are: Select one:
a. Out-of-the-box software rarely meets the unique needs of an organization position
b. No documents attached
c. More time is required for implementation because of the complexity of the software
d. More expensive
Question 15 Correct The information system conversion strategies include: Select one:
a. Parallel conversion, direct conversion, pilot conversion and temporary switch
b. Direct conversion, parallel conversion, one-time conversion and phase conversion
c. Phase conversion, pilot conversion, direct conversion and switch many times
d. Direct conversion, parallel conversion, phase conversion and pilot conversion
Question 16 ________ helps users solve problems and do user training: Select one:
a. Network administrator
b. User Support
c. System Analyst
d. Software program testing engineer
Question 17 Supporting the division of human resources and checking the production plan
is one of the purposes of: Select one:
a. Marketing Information System
b. Financial information system
c. Production information system
d. Human resource management information system
Question 18 Which of the following is not server related? Select one:
a. Handling Web pages
b. Word Processing

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c. Email handling
d. Handling large databases, sharing for many users
Question 19 All of the following terms are equivalent to the term E-commerce, except:
Select one:
a. Online commerce
b. Trading in electronic products
c. Paperless commerce
d. Cybernetics Trade
Question 20 All are basic operations in the value chain, except: Select one:
a. Input logistics
b. After-sale service
c. Business production
d. Human Resource Management
Question 21 Customer code and customer name are examples of _______ components of an
order management system: Select one:
a. Software
b. Data
c. Hardware
d. Procedure
Question 22 Which of the following components of an information system is a non-
technological element? Select one:
a. Data
b. Hardware
c. Procedure
d. Software
Question 23 All are software to support Marketing activities, except: Select one:
a. Software MRP
b. Sales assistant software
c. Software to help manage telemarketing programs

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d. Software to help manage sales staff

Question 24 Analyze the financial condition of the organization and determine the
authenticity of the financial statements provided by the Financial Information System to:
Select one:
a. Income and expense settlement module
b. Module for using and managing funds
c. Auditing subsystem
d. Financial forecasting module
Question 25 Aiding in inventory management and quality control of inputs/outputs of the
production process is one of the purposes of: Select one:
a. Production information system
b. Marketing Information System
c. Financial information system
d. Human resource management information system
Question 26 When a business installs and tests only part of a new system, and then repeats
the installation and testing of each part of the new system until the entire system is
complete, this is called a transition: Select one:
a. Direct
b. Parallel
c. According to phase
d. Test
Question 27 The Windows operating system is an example of the ________ component of
an information system: Select one:
a. Hardware
b. Procedure
c. Data
d. Software
Question 28 The type of decision that calculates gross hourly wages for an employee is one
that: Select one:
a. Semi-structured
b. None of the above

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c. Unstructured
d. Structured
Question 29 The data that is processed at the moment of the transaction is called the “Real-
time processing/online processing” method, true or false? Select one:
a. Right
b. Wrong
Question 30 The human resource planning information system belongs to the type of
human resource management information system level: Select one:
a. Operational
b. Transaction
c. Strategy
d. Tactic
Question 31 The sequence of the main stages of e-commerce is: Select one:
a. Information, order, payment, delivery, check inventory levels
b. Information, ordering, payment, delivery, after-sales support
c. Ordering, payment, information, delivery, after-sales support
d. Order, delivery, payment, information, after-sales support
Question 32 An example of a query language used to query information in a database is:
Select one:
a. SQL
b. ASP
c. PHP
d. XML
Question 33 To minimize user reaction when implementing information systems,
organizations can adopt the following strategies: Select one:
a. Plan and implement well user training activities
b. Maximize the role of users in the development of information systems
c. Build a user-friendly interface that is easy to use use
d. Both a, b and c

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Question 34 All are component applications in the customer relationship management

system, except: Select one:
a. Marketing and order fulfillment
b. Manage contact information and customer transactions
c. Maintain and honor loyal customers
d. Selecting raw material suppliers and negotiating prices
Question 35 What is a computer-based information system that aids unstructured or semi-
structured decision making in the management of an organization by combining data with
tools, analytical models, and provisioning the reciprocal assistance between the manager
and the system in the decision-making process: Select one:
a. ESS
b. DSS
c. MIS
d. TPS
Question 36 The function to store and track data about an organization's costs and profits
belongs to: Select one:
a. Auditing subsystem
b. Income and expense settlement module
c. Financial forecasting module
d. Module for using and managing funds
Question 37 System testing is the responsibility of: Select one:
a. Own system analyst
b. User's own
c. For both users and system analysts
d. Third party
Question 38 JIT (Just - In - Time) system is an example of …………. : Select one:
a. Production schedule management information system
b. Operational level production information system
c. Strategic level production information system
d. Tactical level production information system

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Question 39 B2C is ________: Select one:

a. Handling purchase and sale transactions between the company and retail customers
b. Dealing with government-to-government purchases of goods
c. Handling the purchase and sale of goods between the company and the government
d. Handling goods purchase and sale transactions between companies
Question 40 The management information system is mainly based on the database created
by: Select one:
a. Data sources outside the organization
b. The organization's human resource management information systems
c. Organizational accounting systems
d. Transaction processing systems and data sources from outside the organization
Question 41 ________ are information system experts with both technology and business
knowledge: Select one:
a. Project management staff
b. Database Administrator
c. Software engineer
d. System Analyst
Question 42 Which of the following activities is the most challenging for a business
organization? Select one:
a. Order and install new hardware devices
b. Procurement, development of new programs
c. Changing procedures, changing working methods of user
d. Create new databases or update existing ones
Question 43 Which of the following assertion is true? Select one:
a. Information system development only refers to three components: hardware, software
software and data
b. Information system development is a purely technical activity
c. Developing information systems requires teamwork between specialists information system
participants and users who have business knowledge and understanding

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d. The development of information systems has a much narrower scope than the development of
program
Question 44 One of the tasks of an information system analyst is ________: Select one:
a. Design and write computer programs
b. Write a user manual for the program
c. Repairing computer equipment
d. Work with users to define system requirements
Question 45 The function of exchanging information with distributors about inventory
levels, order status, and product supply schedules is one of the main functions of the supply
chain management system: Select one:
a. Wrong
b. Right
Question 46 The benefits of information systems include: Select one:
a. Both a and b are incorrect
b. Invisible benefits
c. Both a and b
d. Tangible benefits
Question 47 Data that is gathered and processed periodically is called “real-time
processing”, true or false? Select one:
a. Wrong
b. Right
Question 48 Monitoring problems as well as requirements for the new system, done at the
___________ stage of the information system development lifecycle: Select one:
a. Design
b. Requirements analysis
c. Implementation
d. Maintenance
Question 49 The function of forecasting growth of products, forecasting cash flow needs is
of: Select one:
a. Auditing subsystem

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b. Financial forecasting module

c. Module for using and managing funds
d. Income and expense settlement module
Question 50 All of the following enumerations are part of an information system, except:
Select one:
a. Software
b. Culture
c. Procedure
d. Hardware
Question 51 Which of the following statements reflects the principle of information
management: Select one:
a. The more information you receive, the more information you need to ignore than
b. Information and data need to be stored separately
c. Information should be represented graphically
d. Information needed and just enough (no excess, no shortage)
Question 52 The main activities of the information system design phase include: Select one:
a. Database design, processing logic design and input form design
b. I/O interface design, database design and document-oriented design manual
c. I/O interface design, database design, newspaper form design Reporting and design of
processing and logic
d. Processing logic design, output report design and database design
Question 53 Calculating wages for workers falls under the category of decision-making
…………: Select one:
a. Structured
b. Semi-structured
c. No structure
d. No documents
Question 54 Decisions are made without a clear process and it is not possible to determine
the information related to it is regularly is called: Select one:
a. Unstructured Decision

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b. Semi Structured Decision

c. There is no right answer
d. Structured Decision
Question 55 The development of information systems includes stages in the following
sequence: Select one:
a. Analyze, design, test, program, exploit & maintenance system, system switch
b. Analyze, design, program, test, exploit & maintenance system, system switch
c. Analysis, design, testing, programming, system transformation, mining & system
maintenance
d. Analysis, design, programming, testing, system transformation, mining & system
maintenance
Question 56 Factors such as technology, market competition, and political stability affect
decision making in an organization: Select one:
a. Right
b. Wrong
Question 57 Customer relationship management allows businesses to: Select one:
a. Customize and personalize products according to customer needs
b. All a, b and c are right
c. Identify and target the most potential customers
d. Apply quality customer service and care experience High quality for every transaction point

Questions in exam papers 2019 - 2020

Question 2 (0.5 points): Transaction processing information system (TPS) has the function
of performing and recording daily transactions to serve production and business activities
of enterprises?
a. Right
b. Wrong
Question 5 (0.5 points): The cash flow demand forecast function is of:
a. Financial forecasting module
b. Income and expense settlement module
c. Auditing subsystem

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d. Module for using and managing funds

Question 7 (0.5 points): What information system will you use to forecast economic trends
that may affect your company in the next 5 years?
a. TPS
b. MIS
c. DSS
d. ESS
Question 8 (0.5 points): System testing is the responsibility of:
a. For both users and system analysts
b. User's own
c. Own system analyst
d. Third party
Question 9 (0.5 points): The main activities of the information system design phase
include:
a. I/O interface design, database design and user manual design
b. I/O interface design, database design, report form design, processing and logic design
c. Database design, processing logic design and input form design
d. Processing logic design, output report design and database design
Question 10 (0.5 points): Is the ESS designed to analyze data collected from external
sources, but also needs information aggregated from other systems such as TPS, MIS and
DSS?
a. Right
b. Wrong
Question 11 (0.5 points): Decision support information system (DSS) uses internal
information as well as information from external sources?
a. Right
b. Wrong
Question 2 (0.5 points): A computer security protocol used to log in is an example of the
________ component of an information system:
c. Hardware

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d. Software
e. Data
f. Procedure
Question 4 (0.5 points): Finding the mean of a set of single values is an example of
outputting _______ from ________.
c. subset; big episode
d. information; data
e. Knowledge; information
f. data; information
Question 5 (0.5 points): JIT (Just - In - Time) system is an example of …………. :
a. operational level production information system.
b. tactical level production information system
c. strategic level production information systems.
d. production schedule management information system.
Question 6 (0.5 points): In production management, MRP stands for:
a. Material Request Plan.
b. Material Requirement Production.
c. Material Requirement Planning
d. Material Request Production.
Question 7 (0.5 points): Most management information systems use mathematical models
or statistical techniques?
c. Right
d. Wrong
Question 9 (0.5 points): Is the information system to support decision making using
internal information as well as information from external sources?
a) Right
b) Wrong
Question 1 (0.5 points): The most difficult step of a decision-making process is:
a. Look for information

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b. Understanding decision support models

c. Develop evaluation standards
d. Find out the problem to solve
Question 2 (0.5 points): Which of the following statements is true for decision support
systems?
a. Highly structured and re-usable
b. Input data source provided by leadership support information system
c. Usually uses input data provided by TPS and MIS systems
d. Use only data processing tools, not model processing tools
Question 3 (0.5 points): Are unstructured decisions unusual, irregular, and without a clear
or appropriate process to follow?
g.Yes
H. Wrong
Question 4 (0.5 points): To make good decisions, managers should:
a. Use the “collective decision making” model because it is the best model
b. Choose a decision model that has been successful before
c. Using consultative models for decision making
d. Consider many factors to choose the right decision-making model
Question 5 (0.5 points): A transaction processing information system (TPS) usually
contains _________ data, ___________ and so _____ automation.
a. Many, different, difficult
b. Few procedural, difficult
c. Many, procedural, easy
d. Many, different, easy
Question 7 (0.5 points): Which of the following is not a feature of structured decisions:
a. Is procedural
b. Repetitive
c. Have a clear process
d. It requires the judgment as well as the experience of the individual decision maker

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Question 9 (0.5 points): The decision support system uses internal information as well as
information from external sources?
e. Right
f. Wrong
Question 10 (0.5 points): Excel spreadsheet software allows managers to build a product
pricing model to achieve break-even point. The tools used in this case are:
a. Data Analysis
b. Break Even Point
c. Goal Seek
d. Data

Table 1
Question 11 (0.5 points): Is the ESS designed to analyze data collected from external
sources, but also needs information aggregated from other systems such as TPS, MIS and
DSS?
g.Yes
H. Wrong
Question 1 (0.5 points): Operations managers are responsible for directing the day-to-day
operations of the business and therefore need transaction-level information:
i. Right
j. Wrong
Question 2 (0.5 points): Operations-level production systems are often directly related to
the company's long-term production goals, such as where to locate a new factory?
g.Yes
H. Wrong
Question 3 (0.5 points): What is the most commonly used transaction processing system by
the senior management of an organization?
i. Right
j. Wrong
Question 4 (0.5 points): A transaction processing system is a computer system that
performs and records daily transactions to serve production and business activities of an
enterprise?

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e. Right
f. Wrong
Question 5 (0.5 points): Is the transaction processing system the basic system serving the
operational level of the organization?
c) Right
d) Wrong
Question 6 (0.5 points): Do managers need a TPS system to monitor the company's internal
operating status and its relationship with the external environment?
a) Right
b) Wrong
Question 7 (0.5 points): Most MIS systems use mathematical modeling or statistical
techniques?
a. Right
b. Wrong
Question 8 (0.5 points): A decision support system that helps managers make decisions that
are not easily identified in advance?
a. Right
b. Wrong
Question 10 (0.5 points): Is the ESS designed to serve the organization's middle
management?
a. Right
b. Wrong

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