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    E-Tec - Aula - Programa Do Curso

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    viniciusmdias
    This document outlines the topics covered in a hotel industry training course, including welcoming guests, identifying hotel staff roles, hotel facilities and services like room service and meals, making reservations, using conference rooms, renting a car, discussing past and future actions, and providing tourism information and dealing with health issues. The course seems designed to teach students everything they need to know to work in a hotel by covering front desk duties, amenities, and customer service skills.

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    E-Tec - Aula - Programa Do Curso

    Uploaded by

    viniciusmdias
    10 views1 page
    This document outlines the topics covered in a hotel industry training course, including welcoming guests, identifying hotel staff roles, hotel facilities and services like room service and meals, making reservations, using conference rooms, renting a car, discussing past and future actions, and providing tourism information and dealing with health issues. The course seems designed to teach students everything they need to know to work in a hotel by covering front desk duties, amenities, and customer service skills.

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    This document outlines the topics covered in a hotel industry training course, including welcoming guests, identifying hotel staff roles, hotel facilities and services like room service and meals, making reservations, using conference rooms, renting a car, discussing past and future actions, and providing tourism information and dealing with health issues. The course seems designed to teach students everything they need to know to work in a hotel by covering front desk duties, amenities, and customer service skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    10 views1 page

    E-Tec - Aula - Programa Do Curso

    Uploaded by

    viniciusmdias
    This document outlines the topics covered in a hotel industry training course, including welcoming guests, identifying hotel staff roles, hotel facilities and services like room service and meals, making reservations, using conference rooms, renting a car, discussing past and future actions, and providing tourism information and dealing with health issues. The course seems designed to teach students everything they need to know to work in a hotel by covering front desk duties, amenities, and customer service skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Programa do Curso:

    1) Welcoming Guests
    2) Identifying People
    3) The Hotel Staff
    4) Main Parts of a Hotel
    5) The Hotel Facilities
    6) Checking In
    7) Dealing with Requests
    8) Reservations
    9) Telling the Time
    10) Room Facilities
    11) Room Services
    12) Meals Services
    13) Telephone Services
    14) Conference Facilities
    15) Renting a Car
    16) Actions in the Past
    17) Giving Advice
    18) Actions in the Future
    19) Tourism Information
    20) Health Problems
    21) The Hotel Restaurant
    22) Checking Out

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