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  • Copy of Black & White Minimalistic Professional Resume

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    Ivan Joshua Jandusay
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    The document provides information about the individual's education, skills, work experience, and references. It summarizes their objective of seeking a suitable job opportunity to develop their career and skills while utilizing their knowledge and experience for the benefit of their employer. It then outlines their educational background, training and certifications, technical skills, work history at various companies including their roles and achievements, and provides character references.

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    Copy of Copy of Black & White Minimalistic Professional Resume (1)

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    The document provides information about the individual's education, skills, work experience, and references. It summarizes their objective of seeking a suitable job opportunity to develop their career and skills while utilizing their knowledge and experience for the benefit of their employer. It then outlines their educational background, training and certifications, technical skills, work history at various companies including their roles and achievements, and provides character references.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    15 views2 pages

    Copy of Black & White Minimalistic Professional Resume

    Uploaded by

    Ivan Joshua Jandusay
    The document provides information about the individual's education, skills, work experience, and references. It summarizes their objective of seeking a suitable job opportunity to develop their career and skills while utilizing their knowledge and experience for the benefit of their employer. It then outlines their educational background, training and certifications, technical skills, work history at various companies including their roles and achievements, and provides character references.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    About Me

    Looking for a suitable job and opportunity where I


    could practice my knowledge and develop my
    personality as a career person while utilizing my
    skills. To bring out the best of my potential for the
    benefit of my employer and gain more experience
    and knowledge for my future self.

    Education

    JOHN MICHAEL BS Information Technology

    LUSLOS
    2011 - 2015
    Marinduque State College

    Marinduque National High School


    2006 - 2011
    Contact
    Natania Homes Pasong Kawayan 2
    General Trias Cavite Maligaya Elementary School
    2000 - 2006
    +639486498256

    shawn.johnkel@gmail.com
    john_kel@rocketmail.com Training and Certificates

    Avaya Communication Manager


    Skills & Experience
    6.3 Administration Training
    Hardware & Software Troubleshooting October 9 - 11, 2017
    Skills TDAcademy, Teledatacom Phils. Inc.
    Troubleshoot any network related issues
    Network Printers
    Microsoft 365 Certified: Fundamentals
    Laptop/Desktop LAN/WLAN adapter
    Workstation ports, termination of June 7, 2021

    ports in data center


    VLAN ID's
    Remote support using bomgar CHaracter Reference
    VPN issues
    Sherwin Fulgencio
    MFA issue
    Local Service Coordinator – I.T. Operations
    Password expiration issue Contact No. 09992216918
    Software tool issues
    Basic Knowledge in Avaya System Francis Belolo
    Administration Sr. IT Tech
    Contact No: 09482263734
    Managing projects
    Dexter Jake Torre
    IT Deskside Support Engineer Team Lead
    Contact No:09175400625
    Work Experience & Achievements

    ADP Philippines
    2019 - Present

    Sr. IT Analyst
    Diagnose and resolve any hardware and software issues of the
    End Users
    Coordinate with the onshore IT supports if needed
    Answering email inquiries of the End Users
    Handles project and collaborate with the other concern groups
    IT asset management
    Remote support for the Work from home and onsite associate
    Report hardware issue to vendor for the schedule of repair
    Handles the Tech. Refresh of thousands laptop
    POC on the assigned task and projects keep track until
    completion.
    Managing Data Center inventory

    Achievements:
    Got an award for being a top performer
    Got an award for the top ticket resolver
    Got an award for the top NPS
    Pass the Certification exam provided by the company
    Got promoted from IT Analyst to Sr. IT Analyst

    Concentrix
    2016 - 2019

    IT Deskside Support Engineer I

    Responsible for the technical issues of End Users


    Troubleshoot software and hardware issues
    1st level troubleshooting in network issues in Printers, Desktop
    and Avaya phones
    Answer calls specially in severity 1 outages.
    Present in a call for Sev1 outages and coordinate with the
    other Teams/Group
    Handles Project and activities during morning shift.
    Shift Lead, assigned to take responsibilities during the shift
    specially when the leader is not around

    AMTI - Accent Micro Technologies Inc.


    2015-2016

    IT Technical Support Specialist

    Project Based Support, deployed in


    Concentrix UP Technohub Site
    Same role and responsibilities

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