Position Summary: A front desk officer is responsible for maintaining outstanding customer service

as per Company standards, processing sales quickly, accurately and efficiently, cash register
operations and safeguarding company assets.

Reports to: F&B and Service Manager

Job Tasks

As a front desk officer, you should . . .

∙　Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
∙　Establish or identify prices of goods, services or admission, and tabulate bills using
calculators or cash registers (POS). (Ability to process information/merchandise through
register system)
∙　Greet customers entering establishments.
∙　Issue receipts, refunds, credits, or change due to customers. .
∙　Maintain clean and orderly checkout areas.
∙　Monitor checkout stations to ensure that they have adequate cash available and that they
are staffed appropriately.
∙　Offer customers carry-out service at the completion of transactions.
∙　Receive payment by cash, check, credit cards, vouchers, or automatic debits.
∙　Calculate total payments received during a time period, and reconcile this with total sales.
∙　Compile and maintain non-monetary reports and records; like number of costumers and
dancers in the table report.
∙　Keep periodic balance sheets of amounts and numbers of transactions.
∙　Sell tickets and other items to customers.
∙　Pay company bills by cash, vouchers, or checks to suppliers.
∙　Maintain an awareness of all promotions and advertisements.
∙　Communicate customer requests to management, including phone calls, and provide
information on procedures or policies. Take reservations and provide proper information.
∙　Any other tasks as assigned from time to time by F&S and GM. Staff Database update
(Black book), reports, and customer reservation special request.

Main Responsibilities, Required Knowledge, Skills and Abilities

Customer Service: Front desk staff must consistently be able to assess, anticipate and meet
guests’ needs and respond quickly. This requires practical knowledge of industry customer
service standards.

Communication: Servers must clearly communicate professionally with guests, co-workers and
management. They must understand instructions, read written company memorandums, and
communicate when he or she requires more direction.

(TANTRA-TOKYO)
Job Description – Waiter / Waitress
Interpersonal Relationships: A front desk officer must adapt to different personalities of guests
and co-workers without losing focus. Extreme familiarity or conflicts with co-workers often weaken
a team-oriented work environment.

Sales Techniques and Customer Influence: Must understand products and services and
understand customer needs clearly. Must gain experience and become current in state-of-the-art
sales methods. Must meet sales goals provided from the Management.

Problem-Solving and Conflict Management: Must recognize a problem when it arises and be
able to resolve it appropriately by having a good communication with the management and using
good judgement, tact, and initiative according to company policy and procedure.

Analytical Skills: Must use logic and reasoning to identify solutions and alternatives for a
successful outcome. Must verify information by compiling, coding and calculating data.

Language Skills: Must speak and write with excellent command of the Japanese, English
language, including proper spelling and grammar.

Flexibility: Must work overtime when needed and assist the workload of others.

(TANTRA-TOKYO)
Job Description – Waiter / Waitress