AIR TRAVEL ARRANGEMENT RESTRICTED HAND CARRY ITEMS

• Hand Cuffs
TRAVEL REQUIREMENTS • Knives
• Pocket Knife
PASSPORT
• Scissors
• Passport is a booklet that identifies
• Manicure sets
the bearer that s/he is a citizen of
• Weapons
the issuing country.
• Aerosols
• Basic requirement for Philippine
• Sparkles
passport application: birth
• Golf sets
certificate; valid identification
• Baseball sets
(Government ID’s)
• Hockey sticks
• Authenticated Birth Certificate
should be processed where?
OTHER TRAVEL REQUIREMENTS
PHILIPPINE STATISTIC
1. Reduced Travel Tax (RTT): Child –
AUTHORITY
PHP810
2. Privileged RTT for Dependents of
VISA
Overseas Filipino Workers:
• Visa is a type of document that is
PHP300
usually stamped or attached in the
3. Travel Tax Exemption Certificate
passport issued by the embassy of
(TEC) – Applicable for INFANTS
the country a person may wish to
4. Overseas Employment Certificate
visit as a condition of entry.
(OEC) – Applicable for OFWs
• Each embassy has its own
processing procedure, filling, and
releasing time, visa fee, and
appearance waiver.
• Reasons why a person may be
denied of a visa:
- s/he has previous
visa/immigration violation
- not enough proof of income
- no proper documents
• PHP500,000 is the max amount
allowed to carry out in the
Philippines. Other than that, you
have to declare to bureau of
customs. In dollar, USD10,000.00
max.

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 HOW TO READ A PAL RATE SHEET the rules applicable to that
fare.

*If child, put CH at the end of

the farebasis (ie. XTJPCH)

*If infant, put IN at the end of

the farebasis (ie. XTJPIN)

INFORMATION IN THE PAL

RATESHEET

1. Booking Class Codes

• A letter which designates the
class of service (First, Business,
Premium Economy, Economy)
• It is indicated by one letter code
from A to Z

R Supersonic
First P First Class Premium 3. Net Fares
Class F First Class
• A wholesale rate to be
A First Class Discounted
marked up for eventual
resale.
Business Class
J
Premium
Business C Business Class ➢ One-way Fare – the fare from
Class D one point to another with no
Business Class
I provision for the return trip.
Discounted
Z ➢ Round-trip Fare – the fare
from an origin point to another
W Economy/Premium and back to the origin point by
S, Y Economy the same route.
B, E,
Economy H, K,
Class L, M, Economy
N, Q, Discounted
T, V,
X

2. Fare Basis
• An alpha numeric code used
by the airlines to identify a
fare type and allow airline
staff and travel agents to find

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4. Passenger Type
• How to identify if pax is adult,
child or infant: • Codes:
➢ 12 years and up – ➢ MIST if female child
ADULT ➢ MSTR if male child
➢ 2 to 11 years – ➢ INF if infant (male or
CHILD female)
➢ 0 to 23 months –
INFANT

5. NRT Taxes

ADULT CHILD INF REMARKS

IF NO
RTT/TEC,
USD00.00
USD16.00 PH COLLECT
Travel Tax USD31.90PH PH W/
W/ RTT FULL PH
TEC
TAX
USD31.90

Terminal
USD10.80LI USD10.80LI -
Fee

Passenger
Service
Facilities USD19.50SW USD9.80SW -
Charge INTL

Passenger
Security
USD4.90OI USD4.90OI -
Service
Charge

Extra Fee USD1.00YR USD1.00YR -

Fuel
USD14.00YQ USD14.00YQ -
Surcharge

International
USD9.20TK USD9.20TK -
Tourist Tax

TOTAL: USD91.30 USD65.70 USD0.00

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BASIC AMADEUS RESERVATION
BRIEF INTRODUCTION TO
AMADEUS SYSTEM
WHAT IS AMADEUS?
• Amadeus is a technology
company dedicated to the global
travel industry.
• It operates in 195 countries with a
worldwide team of more than
11,000 people.
• Our solutions help improve the
business performance of travel
agencies, corporations, airlines,
airports, hotels, railways, and
more.
HISTORY
• 1987 – founded by Air France,
Iberia, and Lufthansa
• 1992 – full AMADEUS Central
System product release
• 1997 – Philippine Amadeus
Commercial Organization (ACO)
was established
INTRO TO AMADEUS TRAINING
PLATFORM
TYPE OF MODE
• Training Mode
- Simulation of live transactions
SESSION LOCKED
• After a period of inactivity (60
minutes), the current session will be
locked.
• Enter your password to return to the
session.
FORCE LOGOUT
• After continued inactivity (90
minutes), a warning message is
displayed that you will be logged out
in a certain number of minutes.
• If you enter your password within the
specified time, you will return to your
session. If not, you will be logged out
from the application and any unsaved
changes will be lost.

PURPOSES

• Our solutions facilitate and enrich

the travel experience for hundreds
of millions of people every year.
• We are working together with out
customers and partners
• To shape the future of travel
• Close customer proximity
• Proven future proof technology

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 CONVERSION AVAILABILITY NEUTRAL

AMADEUS AIR

GENERAL INFORMATION
• 780 airlines
• 500,000 city pairs
• 3.9 million routings worldwide
• Over 6 million connecting flights
• Availability can be requested 361
days in advance and 3 days in the
past

ORDER OF FLIGHTS
1. Non-stop flights
2. Direct flights with stop(s) enroute
3. Connecting flights with change of
equipment en route

2
 AVAILABLE INFORMATION
• Hidden stops (for direct flights)
• Meals served on board
• Code share flight information

FLIGHT INFORMATION

TO CHECK FOR MEAL CODES

FLIGHT INFORMATION • Code: HE MEAL

• Provides the most up-to-date
CODE MEAL DESCRIPTION
planned and operational
B Breakfast
information about a particular flight
K Continental Breakfast
both before and after departure. L Lunch
• 2 ways to check: D Dinner
➢ From availability display S Snack or Brunch
o AN 25AUG MNLBNE/APR/CY O Cold Meal
o DO 1 H Hot Meal
➢ By flight number and departure M Meal (Non-Specific)
date R Refreshment
Alcoholic Beverages
o DOMH17/18JUL C
Complimentary
F Food for Purchase
Alcoholic Beverages for
P
Purchase
Y Duty Free Sales Available
N No Meal Service

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 PARTICIPATING CARRIER
AGREEMENT

TO GET MORE INFORMATION ABOUT

AN AIRLINE

GGPCAYY

where:
• GG – transaction comman
• PCA – Participating Carrier
Agreement option
• YY – Airline Code

HELP PAGES

WHAT ARE HELP PAGES?

• Detailed description of entries
• Explains how to use them
• Gives examples
• Describes system responses
• It is accessible anytime, even in
between transations

3 WAYS TO ACCESS HELP PAGES

AMADEUS INFORMATION PAGES (HE)

(AIP)
WAYS TO
Amadeus Information Pages/ Reference COMMAND
ACCESS
Pages By topic HENAME
• Central source of reference By transaction HENM
information maintained by command
Amadeus and by outside providers. Help on last entry HE/
• GG – transaction code

HELPFUL AIP
Participating GG PCA TG (no
Carrier Agreement space)
Calendar GG CAL YYMMM
Amadeus
GG AMA PH
Philippines
Current airline
GG AMA PH NEW
conversion rate

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 AIRLINE ACCESS LEVEL

• Full Access (/)

• Access Sell (.)
• Direct Access (*)
• Standard Access

PNR CREATION

PASSENGER NAME RECORD

• Contains the details of a
passenger’s reservation, and other
information related to a
passenger’s trip.
• It consists of a collection of
information items called elements.
A PNR can contain maximum 999
elements but has only 5 mandatory
elements.

5 MANDATORY ELEMENTS
(SMART)
TRANSACTION PNR ELEMENTS
COMMAND
SS Segment Sell
NM Name
AP Phone/Contact
RF Received From
Ticketing
TK
Arrangement

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 MANDATORY ELEMENT: SEGMENT
SELL

2. Inserting surface segment

SELL SEGMENT
1. Short Sell
SS 1 Y 1

where:
• SS – transaction command
• 1 – number of seats
• Y – booking class
• 1 – line number of flight in
availability

**INF – Infant without seat – do

not include infant in the number of
seats to be booked.

**INS – Infant with seat – Include

infant in the number of seats to be
booked.

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 MANDATORY ELEMENT: NAME
ELEMENT

Name on the passport should be exactly

the same in your PNR.

NAME (NM)

NM1CLOONEY/GEORGE MR

where:
• NM1 – transaction command
• CLOONEY – last name
• / - mandatory separator
• GEORGE – first name
• MR – title

*You may include space between given

names and between titles and suffixes.

IATA TITLES

PAX ADULT CHILD INFANT

Male MR MSTR INF
MS / MIST INF
Female
MRS
INF
MANDATORY ELEMENT:
- Infant without a seat PHONE/CONTACT
- Associate with the name of the
mother as much as possible PHONE (AP)
INS
- Infant with a seat AP MNL ABC TOURS 8405112 ANA-A

NAME ENTRY OPTIONS where:

• AP – transaction code
• MNL – location city codde
• ABC TOURS – travel agency
name
• 8405112 – TA contact
• ANA - travel agency (your name)
• - A – identifier as agency contact

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OTHER ENTRIES
1. Adding Passengers’ Contact
2. Passenger Association
3. Adding Passengers’ Business
Number (B) with a contact
person
4. Passengers’ Email Address
MANDATORY ELEMENT: RECEIVED
FROM
RECEIVED FROM (RF)
• Identifies the person making or
modifying a reservation,
• Add the received from element to
your PNR
• To add: RFNAME (no space
between rf and the name)
MANDATORY ELEMENT: TICKETING
ARRANGEMENT
TICKETING ARRANGEMENT (TKTL)
• Refers to ticketing date/ ticketing
deadline
• Must be before the departure from
first city
• Date must not fall on a weekend or
holiday
• To add: TKTL DDMMM – replace
with the requested ticketing time
limit (there is a space between
TKTL and the date)
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 MODIFICATION

STEPS IN BOOKING A FLIGHT

1. AN Availability
2. SS Segment Sell
3. NM Name
4. AP Phone/Contact
5. RF Received From
6. TK Ticketing Arrangement
7. ER End and Re-display
8. IR Ignore and Re-display

PNR RETRIEVAL

FORMATS TO RETRIEVE PNR

ENTRY/FORMAT DESCRIPTION
Using Amadeus
RTXXXXXXX
record locator
Using passenger’s
RT/FORD
last name
Retrieve PNR 1
RT1
from the list
RT0 Go back to the list

SECURITY OF RETRIEVING PNR

• Retrieval of PNR can be done
within the same office only
• PNR can be retrieved until 3 days
after the last air segment

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 OPTIONAL ELEMENT: OTHER
SERVICE INFORMATION (OSI)

OTHER SERVICE INFORMATION (OSI)

• Message to vendors
• No response required
• 127 items, 68 characters
• Commonly used for
- Advising the airline your
ticketing agent
- DALPO (Do All Possible)
requests for waitlist segments

OPTIONAL ELEMENT: SPECIAL

SERVICE REQUEST (SSR)

USES OF SSR
• Meals
• Seats
• Wheelchair
• Others
Maximum of 225 active SSR elements
in a PNR

CHECK FOR MEAL CODES

List of meal codes
- HE MEAL
- MS 22

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