Product FAQs- Internet Leased Line

Service Offerings

1) What is Internet Lease Line?

An Internet Leased Line or ILL is a premium internet connectivity service that is dedicated and
provides un-contended symmetrical speeds for uploads and downloads. This translates to
better and more secure experience for your business. This translates to better and more
secure experience.

2) What is the difference between Internet Leased Line and broadband?

Both Internet Leased Line and broadband provide Internet access at a fixed subscription cost.
The differences are: Internet Leased Line is a dedicated connection between your premises
and the local exchange. It has a defined bandwidth and offers identical upload and download
speeds and is not subject to contention with other users (sharing). Broadband is not a
dedicated connection. It has variable bandwidth and is asymmetric, meaning the experience
between uploads & downloads is not the same. Also, it is a shared bandwidth with speeds up
to the committed level, subject to best efforts.

3) How is Jio Internet Leased Line better than the rest?

With Jio ILL, apart from getting the best experience on speed, you can also expect the following-
 It offers excellent resiliency against fiber cut
 It has unmatched scalability with up to 10Gbps Bandwidth, offering better reliability
compared to copper or UBR based last mile
 It is delivered with Dual Stake IPv4 and IPv6 IP configuration as a ready roadmap to internet
connectivity and is compatible with futuristic technology

4) What bandwidth can customer expect from Internet Leased Line?

Jio offers 1:1 assured bandwidth ranging up to 10 Gbps.

5) How many IP addresses can one get with each Internet Leased Line?

Jio provides /29 IPv4 pool (eight IPs of which six are usable) and /64 IPv6 pool for dual-stack
address configuration i.e., the network can be configured with both IPv4 and IPv6.
6) What routing configuration protocol does Internet Leased Line support?

Internet Leased Line supports static and Border Gateway Protocol (BGP) as a routing protocol
for efficiently delivering internet traffic.

7) Which kind or make of router is supported on Internet Leased Line network?

Any layer 3 (L3) device or router that is compatible with IPv4 & IPv6. It also supports SNMP v2
or higher versions.

8) Can customer run IPSec on top of Internet Leased Line?

Yes, customer is free to configure requirements related to IPSec or similar protocols at your
end.

9) What are the last-mile access options available/ offered by Jio?

Jio offers multiple last-mile options. These include wireline options like Fiber Ethernet and
Fiber GPON. In wireless, last mile options can be on UBR. All last mile selection is basis
feasibility at the required location.

10) What is the default IPv4 assignment with Internet Leased Line?

As a standard practice, Internet Leased Line comes with /30 WAN and /29 LAN IP range of IPv4
assignments.

11) What is the default IPv6 assignment with Internet Leased Line?

As a standard practice, Internet Leased Line IPv6 comes with /126 WAN and /64 LAN IP range
of assignment.

12) Can customer have IPv4 and IPv6 run in parallel on Internet Leased Line network?

Yes, Internet Leased Line supports dual-stack configuration on IPv4 and IPv6, making it
possible to run both in parallel. This gives you the advantage to use technology that supports
both formats and helps retrieve configuration while enabling migration between networks and
applications.

13) Does customer get extended LAN to Internet Leased Line?

Extended LAN on Internet Leased Line is not a standard offering. However, if there is a
requirement, the same can be evaluated and offered, on a case to case basis.
14) What are Jio’s peering arrangements?

Peering refers to the exchange of data directly between service providers rather than through
the Internet. Jio has peering arrangements with major content delivery networks, including
Google, Microsoft, Facebook, Amazon, Netflix and Akamai, to name a few.

15) What internet security offering can I avail with Internet Leased Line?

Internet Leased Line comes with network-level security, in-built in the architecture. Also, more
security-based services are already under development and will be available soon.

16) What is burstable bandwidth feature ?

Burstable bandwidth or 95th percentile feature that allow your business to have access to
higher bandwidth upto 5 times of base bandwidth whenever you need. For example, say you
have subscribed to 1Gbps bandwidth, through burstable bandwidth feature you can burst your
bandwidth up to 5 Gbps.

17) How can brustable bandwidth help customer’s business?

Burstable bandwidth helps customer’s business in addressing sudden higher demands of
bandwidth (higher than your subscribed base bandwidth) for scaling business needs. There is
no need to inform us to increase the bandwidth or pay in advance, So that your business
continue to run at same pace uninterrupted even in the case of higher bandwidth requirements

18) How many times burstability can be offered to a user?

A burstability of 5-10 times of the base bandwidth is offered.

19) Can customer use higher bandwidth whenever customer needs?

Yes. Higher bandwidth is provisioned at the network end and customer can use it whenever
customer has the business need

Buying

20) How can customer opt for Internet Leased Line service?

Customer can register his / her interest by calling us at 1800 8899 555, filling a form on
jio.com/business or writing to us at business@jio.com

21) Is there a standard and burstable bandwidth available which can be offered to customer?

Yes, Below are the standard bandwidth option available.

 Please note : Cases above 10 Gig base bandwidth can be taken on case to case basis
requirement. Order >=10Gig, then Service delivery team has to follow Manual process
for adding node in NNM for capturing usage

Burst bandwidth option

No Base bandwidth Option 1 Option 2 Option 3 Option 4
(2 times) (4 times) (5 times) (10 times)
1 100 Mbps 200 Mbps 400 Mbps 500 Mbps 1 Gig
2 200 Mbps 400 Mbps 800 Mbps 1 Gig 2 Gig
3 500 Mbps 1 Gig 2 Gig 2.5 Gig 5 Gig
4 1 Gig 2 Gig 4 Gig 5 Gig 10 Gig
5 2 Gig 4 Gig 8 Gig 10 Gig 20 Gig
6 4 Gig 6 Gig 16 Gig 15 Gig 30 Gig
7 5 Gig 10 Gig 20 Gig 25 Gig 50 Gig
8 10 Gig 20 Gig 40 Gig 50 Gig 100 Gig

22) Does burstable bandwidth support all the last miles?

Yes, it supports all Jio last miles – UBR, IP fiber and GPON (Not available on 3rd party last miles)

23) Does we have MACD available?

No, MACD’s including Upgrade, Downgrade & Price revision is not available now

24) Can customer migrate from standard ILL to burstable bandwidth and vice versa?
No, it is available currently

Onboarding & Activation

25) What documents can customer submit as proof of address of the organization?

Please click here to view the documents that can be accepted as proof of address for the
organization.

26) What documents are required as proof of identity of the organization?

Please click here to view the documents that can be accepted as proof of identity for the
organization.

27) What documents are accepted as proof of authorization for authorized signatory of the
organisation?
 Listed below are the documents accepted as proof of authorization for authorized signatory of the
organization:

Sr. Type of Document (Proof of Authorization for Authorized Signatory of the

No Organization)

1 Memorandum of Association

2 Power of Attorney (along with linkage proof)

Board Resolution with letter of authority on organization’s letter head Signed by Company
3
Secretary

Board Resolution with letter of authority on organization’s letter head (along with linkage proof
4
if signed by any person other than CS)

5 Certificate from Bank certifying the person as Authorized Signatory

6 Proprietorship Deed

7 Partnership Deed

8 GST certificate having name/ designation of the Authorized Signatory

Any document issued by Government authorities establishing the authorization of AS e.g. Shop
9
& Establishment Certificate, Labour Certificate, EXIM Certificate

10 Self-Authorisation on Govt letterhead

28) What documents are accepted as proof of identity of authorized signatory for the
organization?

Please click here to view the documents that can be accepted as proof of identity for authorized
signatory for the organization.

29) What documents are required to be submitted along with the Customer Application
Form (CAF) for KYC?

The following documents are to be submitted along with CAF for KYC formalities-
 Proof of address of the organisation
 Proof of identity of the organisation
 Proof of authorization of authorized signatory of the organization
 Proof of identity of the authorized signatory
  Customer undertaking on logical partitioning
 Internal approved commercial note

Please note that scanned copies of documents such as POI/ CAF/ POA should be less than 2
MB each, or if submitting a cumulative copy of all documents together should be size ~2 MB.

30) What is difference between billing address and installation address?

Billing address is the one on which you would receive the physical bills and installation address
is the location where service is being offered or initiated.

31) Is there a change in the feasibility process ?

Primary and Secondary Lead has to be created on the burst b/w (Highest B/w ) for feasibility
check. Ie., if customer ask for 100 Mbps burstable B/w and Base b/w is 10 Mpbs, the user has
to initiate feasibility for 100 Mbps b/w.
Post Feasibility confirmation , user has to create Opportunity in D365 System for Commercial
Approval.Burst B/w has to be captured in B/w field and in remarks section user has to enter
mandatory the following Text:- “ Customer requires – 95th Percentile , Base B/w : XX
Mbps,Burstable B/w :YYY Mbps, 95th Percentile Burstable B/w Charges @Rs. XX per
month/per Mbps”.

32) Is there a change in the Proposal generation & CF in case of burstable bandwidth ?
Yes, there are few changes as highlighted below. Post Commercial approval, in JEP system user
has to create PQ

 In PQ Section – view Service details Screen :

 Modify the Bandwidth Field from maximum b/w to Base B/w
 In Same section : select Burstable b/w required - ‘Yes’ and Burstable B/w –
enter the highest value ie., Burstable b/w
 Commercial Section :
 In ‘Bandwidth details’ : Enter the Base B/w charge Monthly charges value in
Sales Price
 Burstable B/w details : Enter Per Mbps/ Per Month Charges in Sales price
 Generate a CF and attach the Signed CF & PO for Commercial Officer
approval
33) Is there a change in the TWO ?
Yes, testing with the customer to be done for Burstable B/w value during order delivery. Post
confirmation from customer, TWO to be closed

Customer Service

34) Where can customer find details on service performance for ILL?
 Getting details on internet service performance is very easy. Customer can access to data &
services at all times via the Self-Care portal. Here customer can find information on the
performance of his/her services as well. Customer also has the freedom & option of raising
requests or concerns via this portal.

35) Does Jio block any port on Internet Leased Line service?

Jio does not block any port on Internet Leased Line service. However, if there is an advisory or
directive from TRAI, DoT, or relevant government organization/s, we will abide by the law of
the land.

36) If customer has his / her own router, does Jio manages it and provide network reports?

We do not manage third-party routers. However, you can still get Internet Leased Line access
for all standard reports on bandwidth utilization, latency and packet delivery on the Self-Care
portal. This is subject to the router meeting the compatibility requirements.

37) Can customer get the report on actual bandwidth usage?

Bandwidth usage report for every 5 minutes duration will be available for download along with
the invoice copy through Self-Care. Sample usage report is as below

Bill & Pay

38) Is there any option of giving usage-based billing on Internet Leased Line?

Yes, Customer has an option to select burstable bandwidth which is usage based

39) How many bills will customer get in case of burstable bandwidth?
Customer will get 2 bills in case of burstable bandwidth. One for the base bandwidth which will
be advance rental as per bil plan. 2nd will be arrear which will be monthly bill generated at the
end of the month based on the extra bandwidth usage as per burstable bandwidth
methodology
40) How will customer be billed for my extra usage in case he/she opt for burstable
bandwidth?

For extra bandwidth usage billing for a month, bandwidth usage data will be recorded at every
5 minutes interval,each for an upload and download. The higher value between uploaded and
downloaded data for each record is considered as bandwidth usage. Each month’s records will
be sorted as per decreasing order of bandwidth usage data.
Then peak 5% records will be discounted, i.e. the top 5% of the records are discarded for the
billing from the rest 95% of the data, highest bandwidth (which is 95 percentile of all the data
of the month) is considered for billing. Difference between 95th percentile abd base bandwidth
will be multiplied by the per Mbps rate to arrive at the monthly burstable usage charges .