As an IAM Operations Analyst in a large IT organization, I gave a lot of presentations to

a wide range of audiences with varying levels of experience, age, profession, and
technical expertise. Not all of them can understand technical information. As a result,
we cannot use same communication strategy with all the stakeholders. We need to
understand the different stakeholders and tailor communication according to their
needs. So, I used the following strategies to communicate:

 First and foremost, we must understand and then target our audience. I
attempt to gauge their level of skill ahead of time and then begin speaking at
a bit lower level than I believe they are. Sometimes I even engage them by
saying "Please let me know if you already know this". People won't say
anything if I start at a high level and say, "If this is something you don't know,
let me know," because they don't want to look stupid in front of their peers
(Zetlin, 2016).
 We should make no use or a little use of abbreviations and jargon. Instead,
we can use visuals like graphs and charts to make the communication more
interesting. I used to give relatable examples by storytelling and make the
stakeholder understand objective at discussion. People are unconcerned
about how much knowledge we have. Communication is a two-way street,
and if our audience believes that we are really interested in them and have
put in the efforts to prepare well, they will be far more inclined to do listen to
us (Zetlin, 2016).
 Always watch our audience. If they aren't smiling, or nodding, or they are
looking at their phones, we get to know that we are getting too technical for
them to understand (Zetlin, 2016).
 My first responsibility with the audience whenever I speak or give a
presentation is to make them feel at ease and dispel any initial nervousness.
Almost often, I crack a joke about myself, especially if it involves being a
geek. This establishes an initial connection, which will aid in the subsequent
processing of more specific information. It also provides some buffering in
case I become overly technical (Zetlin, 2016).
 
Reference:
Zetlin, M. (2016, June 21). 5 simple steps for communicating it concepts with a non-
technical audience. Retrieved February 17, 2022, from
https://enterprisersproject.com/article/2016/6/5-simple-steps-communicating-it-
concepts-non-technical-audience