Kritch Hemapanpairo

A recent graduated in hospitality management. I am looking for a position where I can

put my experience, skills and my knowledge at your service.

EDUCATION
KritchHemapanpairo Master of International Business in Hospitality
@gmail.com Management
Hotel Institute Montreux
10/2019 – 03/2020 Montreux, Switzerland

+66 851316276 Bachelor of Hotel and Resort Management

Dusit Thani College
08/2015 – 07/2019 Bangkok, Thailand

2-4 Soi Charoen Rat 7 WORK EXPERIENCE

Yaek 17 Bang Kho Laem
District Bangkok 10120 Secretary – Director of Culinary Art & Kitchen
Management
Bangkok, Thailand
SKILLS Dusit Thani College
04/2021 – Present
Achievements/Tasks
o Time -management
o Working under o Prepare lectures, teach courses, and begin class on time in an orderly
pressure and organized fashion.
o Self-controlled o Assist Director with planned workforce and working hours.
o Communication o Assist the Vice-Rector by using spreadsheet software to create
o Teamwork
workload calculations.
o Leadership
o Team Management o Write and distribute the memorandum in the particular event that the
o Adaptability Director may require
o Openness to criticism o Screen and record all documents and letters the college addresses to all
concerned.
Languages o Arrange and make Director's appointments with the guests or internal
departments.
Thai o Keep checking office equipment conditions. Inform departments
Native Speaker concerned about any damage or malfunction, including the computer
English system. Inform the faculty dean for approval.
Full Potential Proficiency o Meet with visitors and show them around. Also, take part in future
opportunities discussions.
Chinese o Communicate and coordinate with relevant departments, including
Elementary Proficiency
overseas partnerships, in any matters related to the projects.
o Keep in close touch with the staff to evaluate training needs. Planned,
Developed, and Implemented Training for Staff
Computer o Accumulate missions and objectives, together with a team action plan to
Skills submit them to the Director of Culinary Art & Kitchen Management
o Monitoring budget spending such as projects. This process includes
o Microsoft Word keeping a running list of all department expenses
o Microsoft Excel o Coordinating with the Receiving Department and following up on delays
o Powerpoint orders that have been rescheduled.
o SAP (Systems,
Applications & Products in
o Handling the sourcing of suppliers, asking for quotations, and price
Data Processing) negotiations
o Responsible for PO and making delivery arrangements

Event Sales & Marketing

Phenomenon Enterprise
07/2020 – 01/2021 Bangkok, Thailand
Achievements/Tasks

o Learned selling skills to identify opportunities, resolve objections, and

close sales
o Recommend changes in service, working process, and policy by
evaluating results
o Resolved customer complaints by investigating problems, developing
solutions, preparing reports, and making recommendations to
management.
o Evaluate staff training needs. Planned, Developed, and Implemented
Training for the team
o Organized the team and planned which were suitable for the team.

WORK EXPERIENCE
Butler and Food and Beverage Trainee
St. Regis Bangkok Hotel
01/2018 – 07/2018
Bangkok, Thailand
Achievements/Tasks

o Greet and escort guests to their rooms and offer room orientation
o Assist guests with their needs and ensure their satisfaction throughout
their stay to make it the most memorable and exceptional possible
o Offer complimentary 24 hours beverage services such as coffee, tea,
and hot chocolate
o Take care of the unpacking and packing of a guest's luggage
o Deliver guest's garments for laundry or pressing and manage guests'
shoeshine
o Report any unusual coincidence to the Duty Manager
o Set and prepare tables for customers, including condiments, napkins,
utensils
o Greet guests and present menu, answer any questions and make
suggestions about food and beverages

Cater-Waiter - (Part time job)

St. Regis Bangkok Hotel
10/2016 – 09/2019
Bangkok, Thailand
Achievements/Tasks
o Set up and break down the food and beverage station
o Quickly serve customer food and beverages and ensure every guest is
satisfied
o Assist guests with their needs and ensure their satisfaction throughout
their meals to make them the most memorable and exceptional possible
o Clean and pack unused utensils and equipment back into the kitchen
o Be asked to be a full-time employee after graduate
CERTIFICATES
WSET LEVEL 2 AWARD in WINES
Wine & Spirit Education Trust level 2 Award

ADDITIONAL INFORMATION
Phenomenon Enterprise
07/2020 - 01/2021

o Ranked 1st in quarter 4's company sales performance competition

o Managed and trained essential selling skill

Dusit Thani College

01/2016 - 02/2019

o Participated in college activities as a volunteer staff

o Managed and organized training and conference seminar
o Trained as a barista, bartender, waiter, and team leader