Air Travel Industry

At the end of this session you will be able to:

● List different ways to buy a plane ticket

● List different types of flights

● Compare low cost and legacy carriers

● Explain abbreviations/terms connected to air travel industry

● Differentiate baggage types

● Describe check-in process

Let’s meet...
Newlyweds Mr Oliver and Mrs Olivia Longs.
They are planning their honeymoon but they have never flown on a plane before.

Darling, lets go to
Malaysia!

Do you have any ideas where they can get a plane tickets?
Where to search for/book a flight
Airline web Online Travel Agency
(OTA)
➔ Directly via the airline ➔ Customer books the flight
website with OTA and OTA then
purchase the ticket from
the airline or partner
➔ Ryanair, Lufthansa,... ➔ Expedia, Student Agency,...
Metasearch/Search
Engine
➔ Shows you different
providers and compare the
prices
➔ Redirects you to
the airline /OTA web
➔ Momondo, Kayak,
Skyscanner
What is KIWI.COM?

OTA or METASEARCH?
Types of flights
Olivia and Oliver are searching for the flight to Malaysia - but they are confused with
all the different flight types. Can you help them?

ONE WAY flight x RETURN flight x MULTI-CITY flight

Abbreviations
 Types of airlines

LC = legacy carrier LCC = low cost carrier

High prices, extra comfort, long haul flights Low prices, lower comfort, shorter flights

Checked luggage usually included Checked luggage is not included

Flights can be cancelled with possible

Ticket is non-refundable
refund or changed

Additional services often for free

High fee for changes (date, additional services)
(meal, seat allocation)
 PNR

PASSENGER NAME RECORD

= reservation number, reference number, confirmation code

 Flights under 1 PNR

Prague - London: FGB2HJ Prague - London: T6IFI2

London - Orlando: TA12GI London - Orlando: T6IFI2
 BID

BOOKING ID

“PNR” for Kiwi reservations

 INTERNATIONAL AIR
TRANSPORT ASSOCIATION

Setting up standards of air travel, rules for airlines, airport and all institutes working in aviation.
IATA CODES

AIRPORT AIRLINE OTA

➔ 3 characters code: ➔ 2 characters code: ➔ 8 characters code:

only letters letters/numbers only numbers

➔ Brno = BRQ ➔ Ryanair = FR ➔ Kiwi.com = 15 - 210860

➔ London = LCY, LGW, LTN ➔ Wizz Air = W6

Find IATA code of Find IATA code KIWI.COM has

Kuala Lumpur of Malaysia IATA code since
airport airlines AUG 2016
FLIGHT NUMBER

Airline IATA code + specific number of the flight

Eticket

Longs finally booked the flight tickets and got an Electronic ticket (eticket).

Open the eticket and find/mark there

● BID
● PNR
● Flight number
● Airport IATA codes
● Airline IATA code

What baggage allowance will they have for the flight?

BAGGAGE types
Dimensions and the allowance depends on the policy of the specific airline.

PERSONAL CABIN CHECKED

ITEM BAGGAGE BAGGAGE
= =
hand luggage, carry-on luggage hold luggage, cargo luggage

Find IATA code of

Kuala Lumpur
airport
Check-in

The eticket says check-in at the airport.

Do you know what does it mean?
How to do check-in

ONLINE Self-check-in KIOSK Check-in COUNTER

check-in at the airport at the airport

Find IATA code of

Kuala Lumpur
airport
Boarding pass

To proceed with check-in you need:

● Passport/ID

Check in → Boarding pass

● Name of passengers
● PNR
● Travel route (IATA codes)
● Flight date and time
● Boarding time
● Seat/Baggage info
● Bar code
Let’s sum it up
A bit more terminology

CODESHARING INTERLINING
➔ An aviation business arrangement in ➔ Commercial agreement between airlines
which two or more airlines share the for passengers traveling on itineraries that
same flight require multiple airlines
➔ Operated by.. ➔ 2 flights - 2 different airlines - only 1 PNR
➔ 2 different flight numbers - the same ➔ The passenger gets all the advantages of
flight/plane flights under 1 PNR
RECAP TIME