TOOLBOX IMMERSION

WORKSHOP FOR
SHS EDUCATORS
December 1-3, 2021
09:00am – 12:00pm
via Zoom
OPENING PRAYER
O Divine Creator, our Father, our Allah and our Bathala,
we implore your guidance as we are gathered here today
for our scheduled webinar. We are thankful for this day.

We humbly pray that you will bless us with wisdom

to understand the sharing of knowledge and learnings
from our speaker, organizers and co-participants.

May we learn to respect each others’ opinions

and points of view and at the end,
work together as one family for the recovery
and success of the Philippine Tourism Industry.
Strengthen us and give us wisdom
to be able to reach out to more of our countrymen
and help in spreading the benefits of tourism
to a wider segment of the society.

We constantly ask, O Lord, for your mercy,

forgiveness, love, protection and guidance forever and ever.

Amen.
 OPENING REMARKS

ROBERTO P. ALABADO III

Undersecretary
Office of the Secretary
 Opening Remarks

JOCELYN D.R. ANDAYA

Director IV
Bureau of Curriculum Development
 PHOTO
OPPORTUNITY
RESOURCE
SPEAKERS
MS. MA. CHRISTINA G. AQUINO

ASEAN Master Assessor

for Housekeeping Labor Division

Chairperson, Tourism Industry Board Foundation Inc.

Associate Board Member, Hotel and Restaurant

Association of the Philippines

Technical Committee Member & NCR Regional

Quality Assurance Team Member, CHED Tourism &
Hospitality Management

Technical Resource Person & STAR Validator,

Technical Education & Skills Development Authority
(TESDA)
MS. NOEMI TERESA J. CANCIO

ASEAN Master Trainer

for Food & Beverage Services
Labor Division

Tourism/HRM Trainer and Consultant

Hospitality Management Educator

DR. RHEA CORINA B. MEJIA
ASEAN Master Trainer
for Food & Beverage Services
Labor Division

Dean, Technical Education Programs and the Competency

Assessment Center Manager of Lyceum of the
Philippines University-Batangas

Accreditor, Tourism and HRM programs of the Philippine

Association of Colleges and Universities Commission on
Accreditation (PACUCOA)

Certified Hospitality Educator (CHE), American Hotel and

Lodging Educational Institute (AHLEI)

Certified Trainer and Accredited Assessor, TESDA

TESDA Technical Expert, F&B Services

 MS. CHARMIELYN SY
ASEAN Master Trainer
for Travel Agency Labor Division

Assistant Professor,
Asian Institute of Tourism
University of the Philippines, Diliman

Member, TESDA Technical Panel

Travel and Tourism Labor Divisions

Managing Director, Pacific Voyage Travel & Tours,

Inc.

Co-Author, Book Chapter on Responsible Rural

Tourism published by Channel Views UK

Consultant on regional tourism development plans

and training programs
 MR. MARTIN AGUILAR

ASEAN Master Assessor

for Front Office Labor Division

Concurrently,
ASEAN MRA-TP Consultant
for the ASEAN Secretariat

He is also the Founder And

Lead Consultant of The
Filipino Hospitality
TOOLBOX IMMERSION
WORKSHOP FOR
SHS EDUCATORS
December 1-3, 2021
09:00am – 12:00pm
via Zoom
 PROGRAM

Dec.1
09:00am to 11:30am Plenary / Lecture
TOOLBOX IMMERSION 11:30am to 12:00nn Breakout Session

WORKSHOP FOR Dec.2

09:00am to 09:15am Plenary
SHS EDUCATORS 09:15am to 12:00nn Breakout Session
/ Workshop proper

December 1-3, 2021 Dec.3

09:00am – 12:00pm 09:00am to 09:15am Plenary
via Zoom 09:15am to 11:30am Breakout Session
/ Presentation of
Outputs
HOUSE RULES

To minimize noise For interaction and For proper This meeting is

around us, kindly questions, please identification, being recorded. By
mute your audio use the Zoom participants shall be continuing to be in
chatbox required to indicate the meeting, you
their full names are consenting to
be recorded.
CERTIFICATE OF PARTICIPATION

1 2 3 4

Officially registered Participants are required Participants will present Participants must submit
participants must attend to submit their workshop their workshop activities the Post Webinar
the 3-day workshop and outputs in the afternoon of on the last day for Feedback Form.
complete at least 80% of Dec.2 evaluation of the trainer.
the webinar time.
LEARNING OUTCOMES

Explain the relationship of Interpret how developments Orient and raise

Philippine Qualifications in the ASEAN level will awareness on the
Framework to Higher impact education, training ASEAN MRA-TP and the
Education and career in tourism & resources available
hospitality in the Philippines
 PHL
QUALIFICATIONS
FRAMEWORK
PHILIPPINE QUALIFICATIONS FRAMEWORK

● It is a national policy describing the levels of

educational qualifications and sets the standards
for qualification outcomes.
● A quality assured national system for the
development, recognition and award of
qualifications.
● It is competency-based and labor market driven.
● It is assessment- based qualification recognition.
PQF LEVELS
LEVEL DESCRIPTION

Doctoral Degree and Graduates at this level have highly advanced systematic knowledge and skills in a
highly specialized and/or complex multidisciplinary field of learning for complex
8 Post-Doctoral
research and/or professional practice and/or for the advancement of learning
Programs

Graduates at this level have advanced knowledge and skills in specialized or

Post-Baccalaureate
7 Program
multidisciplinary field of study for professional practice, self-directed research and/or
lifelong learning

Graduates at this level will have a broad and coherent knowledge and skills in their
6 Baccalaureate
field of study for professional work and lifelong learning

Knowledge and skills that are mainly theoretical and/or abstract with significant depth
in some areas together with wide-ranging, specialized technical, creative and
conceptual skills. Perform work activities demonstrating breadth, depth and
5 DIPLOMA
complexity in the planning and initiation of alternative approaches to skills and
knowledge applications across a broad range of technical and/or management
requirements, evaluation and coordination.
PQF LEVELS
LEVEL DESCRIPTION

Knowledge and skills are mainly theoretical and/or abstract with

significant depth in one or more areas; contributing to technical solutions
4 NC IV of a non-routine or contingency nature; evaluation and analysis of current
practices and the development of new criteria and procedures.

Knowledge and skills are a balance of theoretical and practical. Work

involves understanding work process, contributing to problem solving
3 NC III and making decisions to determine process, equipment and materials to
be used.

Knowledge and skills that are manual, practical and/or operational in

2 NC II focus with a variety of options.

Knowledge and skills that are manual or concrete or practical and/or

1 NC I operational in focus.
RATIONALE
FOR SHS
● Employment
● Entrepreneurship
● Middle Level Skills
Development
● Higher Education
 THE PHL
QUALIFICATIONS
FRAMEWORK
(Approved by the NEDA SDC-Cabinet on May 18, 2012)
 BS in Hospitality Management
(BSHM)
TOURISM BS in Tourism Management
(BSTM)
SECTOR
QUALIFICATIONS
 DepEd
K to 12
Curriculum
Guides
SENIOR HIGH SCHOOL SUBJECTS

Core Subjects Same content Same competencies

Applied Track Different content Same competencies

Specialized Track Different content Different competencies

 TESDA
TECH-VOC
TRAINING REGULATIONS

is the package of:

● Competency standards;
● Training standards;
● Competency-based curriculum;
● Session Plans;
● Assessment and certification arrangements for a
promulgated qualification.
TYPES OF COMPETENCIES
TYPE OF EXAMPLE
DEFINITION
COMPETENCY BREAD BAKING NC II

- Participate in workplace communication

- Work in team environment
Basic Shared by all sectors
- Practice career professionalism
- Practice occupational health and safety protocols

- Develop and update industry knowledge

- Observe workplace hygiene procedures
Common Unique to a sector - Perform computer operations
- Perform workplace and safety practices
- Provide effective customer service

- Prepare and produce bakery products

- Prepare and produce pastry products
Unique to a
Core qualification
- Prepare and present gateaux, tortes, and cakes
- Prepare and display petit fours
- Present desserts
A National Certificate is issued to individuals who
were assessed as competent all units of
competency in a qualification.

“
For having completed the competency
requirements under the Philippine TVET
Competency Assessment and Certification
System in the following units of Competency:
(in compliance with the ASEAN Mutual
Recognition Arrangement on Tourism
Professionals)
 National National National
Phil Tourism Qualifications Certificate II Certificate III Certificate IV Sub-Total

Attractions and Theme Parks 1 1

Food & Beverage Services 1 1 1 3
Cookery/Commercial Cooking 1 1
Bread and Pastry Production 1 1
Bartending 1 1
Barista 1 1
Events Management Services 1 1
Food Production (Professional Cooking) 1 1 2
Front Office 1 1 1 3
Housekeeping 1 1 1 3
Local Guiding Services 1 1
Tour Packaging Services 1 1
Tourism Promotion Services 1 1
Travel Services 1 1
TOTAL 12 5 4 21
 HIGHER
EDUCATION
OUTCOMES-BASED
EDUCATION

● Program outcomes are the sets of competencies

(related knowledge, skills, and attitudes) that all
learners are expected to demonstrate.
● Institutional or program outcomes may also
emphasize lifelong learning
● Course outcomes refer to the knowledge,
values, and skills all learners are expected to
demonstrate at the end of a course.
● Learning outcomes may result from a specific
lesson, although it is sometimes used
interchangeably with course outcomes.
 CMO 62, s. 2017

▸73 page document

▸8 Articles, 29 sections
▸8 Appendices

▹PQF
▹Job Titles for Graduates in Tourism and Hospitality
▹Sample Program Outcomes
▹Sample Curriculum Map
▹Course Description
▹Professional Faculty Equivalency Table
▹Faculty and Administration Qualifications Matrix
▹Minimum Facilities, Equipment and Appliances for the
BSTM and BSHM programs
 Subjects Alignment with TESDA Core Competencies

TESDA QUALIFICATIONS HEI Subjects

Bread and Pastry NC II Intro. To Pastry and Bakery

Cookery NC II Food Production

Commercial Cooking NC III Western Cuisine I

Commercial Cooking NC IV Western Cuisine II/ Asian Cuisine

Bartending NC II Beverage Products

Barista NC II Beverage Products

Subjects Alignment with TESDA Core Competencies

TESDA QUALIFICATIONS HEI Subjects

Food and Beverage Service NC III F&B Service

Food and Beverage Service NC IV Catering/ F&B Service

Front Office NC II Front Office

Housekeeping NC II Housekeeping Services

Local Guiding Services NC II Prin. Of Tour Guiding

Tourism Promotions NC II Tourism Marketing

Travel Services NC II Travel and Tours Operations

Events Management NC III Events Management

COMPARISON
Criteria DepEd TESDA CHED

Basis Curriculum Guide Training Regulation CMO

No. of tourism
programs/ 12 21 2
qualifications

Outcomes based education

Learning competencies Competencies
(OBE)
•Core •Basic
•Common core
Learning outcomes •Applied •Common
•Professional core
•Specialized •Core
•Professional elective
•Specialization
COMPARISON

DepEd TESDA ASEAN

Core Basic Core

Applied Track Common Generic

Specialized Track Core Functional

 IMPLICATIONS

Students
Curriculum
04 ● Industry defined
competency based
● DepEd, TESDA, and CHED will
have to coordinate programs for curriculum
seamless progression; ● Early appreciation of tourism
● Distance/Remote/Flexible and hospitality with K-12
learning ● Bigger market (ASEAN)

01 03

Faculty
● Retooling/Retraining
● Relevant KAVS Industry
● Review and revision of
curriculum to align with CATC, 02 ● Relevant, skillful tourism
ACCSTP professionals
DIAGNOSTIC TEST
Open this link:
https://forms.gle/Kb6WJDiyBefyWHnBA

Or scan:
NOTES:

● ASEAN ≠ Asia
● 10 countries vs 48 countries
● Timor Leste has indicated interest to join ASEAN group
● ASEAN 2015
● ASEAN Community ≠ ASEAN Economic Community
● ASEAN + 3 or APT
● China, Japan, and the Republic of Korea
● ASEAN + 6
● APT plus India, Australia and New Zealand
 HISTORICAL DEVELOPMENT

ASEAN
ASEAN Sectoral
Charter ASEAN MRA
Integration
Completed for Tourism
Protocol For
ASEAN was ASEAN Vision some ASEAN Professionals
ATA Tourism
formed 2020 MRAs Activities
1995 1998 2003 2007 2009-2012

1967 1997 2002 2004 2008 2012 to

AFAS ASEAN ASEAN Accelerate ASEAN MRA present
Cooperation Community AEC to for Tourism
on Tourism 2015 Professionals
 PILLARS AIMS

ASEAN aims to ensure that countries in the region live at peace with one
Political –Security another and with the world in a just, democratic and
Community harmonious environment

aims to contribute to realizing an ASEAN Community that is

ASEAN
people-oriented and socially responsible with a view to
Socio-Cultural
achieving enduring solidarity and unity among the peoples and
Community
Member States of ASEAN

ASEAN
 a single market and production base,
Economic
 a highly competitive economic region,
Community
 a region of equitable economic development,
 a region fully integrated into the global economy
 SINGLE MARKET AND PRODUCTION BASE

FREE FLOW OF GOODS FREE FLOW OF CAPITAL

INTEGRATION OF 12
FREE FLOW OF LABOR
PRIORITY SECTORS

FOOD AND AGRICULTURAL

FREE FLOW OF SKILLED LABOR
SECURITY
ASEAN REGIONAL
ECONOMIC
INTEGRATION
STRATEGIES

● Marketing the ASEAN region as a single

tourist destination with a multi-faceted
attractions and world class facilities and
amenities
● Encouraging Tourism Investments under
a More Competitive Regime
● Developing a critical pool of Tourism
Manpower
 THE ASEAN MUTUAL
RECOGNITION ARRANGEMENT
ON TOURISM PROFESSIONALS
(MRA-TP)
RATIONALE

● To ensure growth sustainability and greater contribution to the ASEAN

economy, in further realizing ASEAN tourism potential, it needs to be
accompanied by excellent quality of services provided by the tourism
industry within the region.
● Having high-skilled tourism workers to deliver high-quality services should
become normal practice in order to ensure tourists’ satisfaction visiting
the region.
● One of the ways to achieve this goal is through mutual recognition of
qualifications of tourism professionals across the AMS.
MRAs

● Mutual Recognition Arrangements

○ arrangements between two or more parties to mutually
recognize or accept some or all aspects of one another’s
conformity with assessment results
● Professionals
○ refers to a natural person who holds the nationality of an
ASEAN Member State certified by the Professional Board
MRA –TP OBJECTIVES

● facilitate mobility of tourism professionals based on the

tourism competency qualification/certificate;
● enhance conformity of competency based
training/education;
● recognise skills of tourism professionals;
● improve the quality of tourism human resources
(graduates are ready to work in the industry); and
● enhance the quality of tourism services.
COMMON ASEAN
TOURISM CURRICULUM
Framework Level Level Indicator

Level 5 - Advanced
Sophisticated, broad and specialized competence with senior management skills
Diploma

Technical, creative, conceptual or managerial applications built around competencies of either a broad or specialized base
and related to a broader organizational focus.

Level 4 - Diploma Specialized competence with managerial skills

Assumes a greater theoretical base and consists of specialized, technical or managerial competencies used to plan, carry out and
evaluate work of self and/or team.

Level 3 - Certificate IV Greater technical competence with supervisory skills

More sophisticated technical applications involving competencies requiring increased theoretical knowledge, applied in a non-routine
environment and which may involve team leadership and management and increased responsibility for outcomes.

Level 2 - Certificate III Broad range of skills in more varied context and team leader responsibilities

Skilled operator who applies a broad range of competencies within a more varied work context, possibly providing technical advice and
support to a team including having team leader responsibilities.

Level 1 - Certificate II Basic, routine skills in a defined context

A base operational qualification that encompasses a range of functions/activities requiring fundamental operational knowledge and
limited practical skills in a defined context.
 ASEAN QUALIFICATIONS
Certificate Certificate Certificate Advanced Sub-
Labor Division Diploma
II III IV Diploma Total

F&B Services 2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation 2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

Total 11 13 15 7 6
52
ASEAN QUALIFICATIONS
Go to: https://www.atprs.org/atprs/
ACCSTP : Go to : https://www.atprs.org/atprs/keymaterials#.
Competency Standards Menu
1. Hotel Services (Restaurant Services & Food Production)
2. Hotel Services ( Front Office & Housekeeping)
3. Travel Services
Common ASEAN Tourism Curriculum

62
 Comparison Between
ASEAN & TESDA Qualifications
CATC/ACCSTP TESDA TR
No. of
52 21
Qualifications

Basic
Core and Generic
Competencies Common
Functional
Core

Institution
Institution
Competency Industry
Industry
Standards Government – PH
Government - PH
Region - ASEAN
ASEAN Common
Competency Standards
for Tourism
Professionals
(ACCSTP)
 SIX LABOR DIVISIONS

Primary Division
(Second Labor Division)
(First Labor Division)

Front Office
Housekeeping
Hotel Services
Food Production
Food and Beverage Services

Travel Agency
Travel Services
Tour Operations
HOTEL SERVICES | 23 Job Titles
● Front Office Manager

01 FRONT OFFICE
●
●
●
Front Office Supervisor
Receptionist
Telephone Operator
● Bellboy

● Executive Housekeeper

02 HOUSEKEEPING
●
●
●
Laundry Manager
Floor Supervisor
Laundry Attendant
●
●
Room Attendant
Public Area Cleaner

● F&B Director

03 F&B SERVICES
●
●
●
F&B Outlet Manager
Headwaiter
Bartender
● Waiter

● Executive Chef
● Commis Pastry

04 FOOD PRODUCTION
●
●
●
Demi Chef
Commis Chef
Chef de Partie
●
●
Baker
Butcher
TRAVEL SERVICES | 9 Job Titles
● General Manager

01 TRAVEL AGENCIES
●
●
●
Assistant General Manager
Senior Travel Consultant
Travel Consultant
● Product Manager

02 TOUR OPERATORS
●
●
●
Sales and Marketing Manager
Credit Manager
Ticketing Manager
● Tour Manager
Definition of Competencies

● Core
○ shared by primary labor division (Hotel or Travel Services)
● Generic Competencies
○ Shared by Secondary labor division (F&B, FP, HSK, FO, TA, TO)
● Functional Competencies
○ Unique to a job title
○ Flexible, based on institutional, industry and individual requirements
○ Minimum number of competencies only
○ Can come from several clusters
Go to : https://www.atprs.org/atprs/keymaterials#.

70
HOW MANY
CLUSTERS?
Relationship of
Competencies
Packaging THE ASEAN Qualification

● Core
o Required for all primary labor divisions

● Generic Competencies
○ Required within the secondary labor division

● Functional Competencies
○ Flexible, based on institutional, industry and individual requirements
○ Minimum number of competencies only
○ Can come from several clusters
Competency & Labor Division Listing

● 2 Primary and 6 Secondary Labor Divisions

● 32 Job Titles
● 52 Qualifications - Certificate II, III, IV, Diploma, Advanced Diploma
● 242 Competencies – from the ASEAN Common Competency
Standards for Tourism Professionals (ACCSTP)
 COMPETENCY CLUSTERS

Common Core Housekeeping

Restaurant Services Patisserie

English Language Proficiency Food and Beverage Service

Management and Leadership General Administration

Travel Agency - Ticketing Financial Administration

Commercial Cookery Human Resource Development

Hotel Front Service Security Services

Tour Guide Services Resource Management

ASEAN Tourism
Professional
Registration
System
(ATPRS)
THE ASEAN TOOLBOX
TOOLBOX CONTENT

Assessor Presentation Trainee Guide Trainee Manual

Manual Slides
ASSESSOR MANUAL
● Oral Questions
● Written Questions with Model Answers
● Third Party Statement
● Observation Checklist
● Competency Recording Sheet
POWERPOINT PRESENTATION
● PowerPoint Presentation
● Instructions for Trainers for Using
PowerPoint
TRAINER GUIDE
● Training PowerPoint slides
● Trainer Notes
● Recommended Training Equipment
TRAINEE MANUAL

● Glossary of terms & acronyms

● Trainee notes/training content
● Work Projects
● Summaries
● Evaluation Sheet
● Recommended reading materials
 ASEAN MRA-TP
Implementation in the
Philippines:
ROLES OF DOT, TESDA and
TIBFI
MUTUAL RECOGNITION
ARRANGEMENTS (MRAs)

?
Tourism Professionals
MRA-TP “INFRASTRUCTURE”

REGIONAL LEVEL
The ASEAN Tourism Professional Monitoring Committee
(ATPMC)
● Consists of ASEAN National Tourism Organizations (NTOs) and appointed representatives from
the National Tourism Professional Boards(NTPBs) from the private sector

NATIONAL LEVEL
The National Tourism Professional Board (NTPB)
● Serves as partner from government, private sector and the academe

The Tourism Professional Certification Board (TPCB)

● Responsible for the assessment and certification of tourism professionals
Department of Tourism
as NATIONAL TOURISM ORGANIZATION (NTO)

Technical Education and Skills Development

Authority (TESDA)
as TOURISM PROFESSIONAL CERTIFICATION BOARD (TPCB)

Tourism Industry Board Foundation, Inc. (TIBFI)

as NATIONAL TOURISM PROFESSIONAL BOARD (NTPB)
Government, Tourism Private Sector Organizations, Tourism
Workers and Academe

Develop, coordinate and
implement work programs/plans
to enhance cooperation in
tourism
Establish working groups to
assist in the development and
implementation of policies and
work programmes
KEY FUNCTIONS
Assess qualifications and/or
competencies of tourism
Promote, update, maintain and
professionals as specified in the
monitor the ACCSTP and the
ASEAN Common Competency
CATC
Standards for Tourism
Professionals
Issue certificates to tourism
professionals whose
Facilitate the exchange of best
qualifications and/or
practices in the tourism sector
competencies comply with the
ACCSTP
TIBFI COMPOSITION

Government :
DOT
TESDA
UP-AIT

Private :
AAHRMEI, AHRM,
ATOP, COHREP,
GUIDE DAVAO,
HRAP, HRCAP,
HSMA, PACEOS;
PBL, PHILTOA, Labor :
PTAA, TCP, UFTE NUWHRAIN-
APL
 MATCH COLUMN A WITH COLUMN B

Column A Column B

National Tourism Professional

A
A-4 1 Department of Tourism
Board

Tourism Professional
B
B-3 2 All NTOs and NTPBs
Certification Board

Technical Education Skills

C
C-1 National Tourism Organization 3
Development Authority

ASEAN Tourism Professional Tourism Industry Board

D
D-2 4
Monitoring Committee Foundation Inc.
ASEAN MRA-TP
UPDATES
 HOTEL SERVICES

Division Master Trainers Master Assessors

1) Housekeeping 3 4

2) Food Production 2 3

3) Front Office 2 3 32
PHILIPPINE
4) F&B Services 4 3
ASEAN
TRAVEL SERVICES MASTERS
Division Master Trainers Master Assessors

1) Travel Agencies 2 2

2) Tour Operations 2 2

TOTAL 15 17

32 ASEAN MASTERS
Regular Meetings of the Convergence and Tourism
Education and Training Group since its
establishment in November 2020.

Members include DOT (NTO), Technical Education

and Skills Development Authority (TPCB) and
Tourism Industry Board Foundation Inc, (NTPB).
JWG Workshop held last May 21, 2021.

Creation of Joint Working Groups focused on:

● Research and Innovation Programs
● Standards Review and Development
● Industry Linkages and Partnerships
● ASEAN MRA-TP
● Education Tourism
Hosted by the Lead Country Coordinator, Myanmar

Virtually conducted last June 29 (Hotel Services) 1030H-1830H (PH Time)

and June 30 (Travel Services) 1030H-1700H (PH Time)
 POST TEST
Open this link:
https://forms.gle/R2VKF7Vt9jWDsvCz6

Or scan:
BREAKOUT SESSION PER LABOR DIVISION

● Participants will be moved to pre-assigned breakout rooms

per Labor Division for brief orientation on workshop
mechanics

● Once done with the session as deemed fit by the Resource

Speakers per breakout room, participants may leave the
meeting.

● See you tomorrow!

TOOLBOX IMMERSION
WORKSHOP FOR
SHS EDUCATORS
December 1-3, 2021
09:00am – 12:00pm
via Zoom