Internship report of PTCL

Submitted to: Hina Maqbool – AM people care

Date: 13th October 2022

Submitted by: Duaa Waheed

University: Sukkur IBA

Specialization: BBA-HR

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 Acknowledgment

This report has been written on Pakistan telecommunication limited (PTCL), one of the
largest telecom companies in Pakistan. PTCL is the most reliable and largest coverage
services carrier providing all telecommunications services to the public of Pakistan.
My report is focusing on the HR activities of PTCL.
Thanks to Madam Tasneem (Manager in HR dept zonal office south), Madam Hina
Maqbool (Assistant Manager), and Madam Priyanka (Assistant Manager).
Who helped me and encouraged me to carry out my internship project. My internship in
the HR department was interesting and provided me with many opportunities of learning
various aspects of the human resource department and its policies which will further
help me in my career as well.

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 Contents

Executive summary....................................................................................................................4
Objectives.....................................................................................................................................5
Company profile..........................................................................................................................6
Corporate Vision.....................................................................................................................6
Mission.......................................................................................................................................6
Core Values..............................................................................................................................6
My tasks and experience throughout internship..............................................................7
Conclusion....................................................................................................................................8

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 Executive summary

An internship report is a very necessary part of the completion of a BBA degree. My

internship is done HR department. The internship report is containing all the information
regarding my experiences during my duty at PTCL. 
The report contains my learning and experience as well, where I have stated my
learning of various skills like communication skills, and grip on excel, also I got to know
about the basic functions and tools of HR and similarly, learned about the building and
its various activities along with how diversity, inclusion, and equality issues can be
controlled.
The HR department of PTCL is the most valuable department of the PTCL. The main
purpose is to review the HR employee’s engaging activities. I have had a good time
learning the culture of PTCL as well as the friendly working environment. 

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 Objectives

 To increase my core competency in human resource enhance my knowledge

ofedge about its management and functions.
 To increase my proficiency in data handling
 To improve my communication skills
 To equip me with MS excel PowerPoint designing skills in presentations

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 Company profile

Corporate Vision
To region's leading Information and Communication Technology Service Provider region
by achieving customer satisfaction and maximizing shareholders' value'.

Mission
To achieve our vision by having: An organizational environment that fosters
professionalism, motivation, and quality o An environment that is cost effective and
quality conscious o Services that are based on the most optimum technology o
"Quality" and "Time" conscious customer service o Sustained growth in earnings and
profitability

Core Values
• Professional Integrity

• Teamwork

• Customer Satisfaction

• Loyalty to the Company

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 My tasks and experience throughout the internship

Employee engagement Made the employee engagement planner from October 2022 to
planner December 2022, where I scheduled various activities for employee
engagement on specific days. This helped to understand the
employee’s well-being and other professional activities to make the
working environment better.

Ufone calling activity In this activity engaged with the nonmanagement staff in which I have
to inform them to buy Ufone sims for professional callings and
contacts, this activity helped to polish my communication skills more

Flood relief video A flood relief drive video was made which increase my art and design
skills and how a message can be communicated through the video.

Team building activity Made a presentation on team building which helped me to know about
various activities to be performed with participants in the training, and
how team building can be learned through the activities. Also learned
about the icebreaker and how it is useful in training.

Diversity, Equality, and Learned about the various issues that can be encountered in the
Inclusion workplace and how these can be resolved also. Being an HR graduate
helped me to know about the basic rights of employees related to
diversity, equality, and inclusion.

CV’s shortlisting, interview Learned about the process of CV shortlisting and how to align their
alinings, FSA sheets interview. Also worked on maintaining FSA interview sheets which
managing. were enhanced by grip on excel.

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 Conclusion

PTCL is the largest telecommunication provider in all over Pakistan. They provide the
best services to their customers. PTCL focuses on the corporate sector for its business
development. The HR department of PTCL is the best as it deals with the core
management function and activities. In this report, I have also highlighted my tasks and
experiences and what I have learned from these tasks. I have achieved the overall
objectives of my internship in terms of new knowledge and learning.