Tell me about yourself?

Hi! Good day! My Name is Maria Krishna A. Cordova, 22 years of age. Currently living
here at Maa, Davao City and I graduated my senior high school took up the ICT which is
belong to TVL strand. I’m also a very hardworking person, I’m optimistic, flexible and I’m
computer literate. And very eager to learn new things and helping other people is my
passion. THAT IS ALL!

Why do you want to work at BPO?

I want to work in a BPO industry, because I see a lot of opportunities where I can grow
and build a career. It also has no discrimination regardless of age, educational
attainment, color and race, everyone is equal. Also, it is a fast-growing industry.

What is BPO?
BPO stands for business process outsourcing, which is when a corporation outsources
its business procedures to a third-party (external) firm. The primary goal is to reduce
costs, free up time, and concentrate on the business's essential functions.

What is Difference between inbound and outbound calling?

An inbound call is initiated by the customer or prospect. An outbound call is initiated by
a call center representative. Inbound call centers handle incoming calls to a business or
organization.

WHAT IS YOUR GREATEST STRENGTH?

My greatest strength is that I’m a very dedicated person and because I have no call
center experience, so I’m eager to work for your company that I will always go for the
extra mile, perform very well and I will exceed your expectations. That is all!

WHAT IS YOUR GREATEST WEAKNESS?

My greatest weakness is that I work so hard that I have no time to go out with my family
and friends anymore. That is all!

CAN YOU WORK NIGHT SHIFT?

Absolutely! I enjoy night work because for me, it’s a very peaceful environment.
WHAT IS A CALL CENTER?
Customers with questions, problems, or feedback regarding products or services can
contact call centers on behalf of companies. When applying for a call center job, you
have the opportunity to exhibit your problem-solving abilities as well as your capacity to
create client trust.

HOW DO YOU HANDLE PRESSURE AND STRESS?

I actually prefer to work under stressful and pressurized conditions because this is when
I am at my best. Even though they can be stressful, I’ve always learn from them. I
handle stress and pressure by focusing on the task in hand by remaining calm and by
creating list of what needs to be done, and in what orders according to priority.

HOW DO YOU SEE YOURSELF 5 YEARS FROM NOW?

As someone without a degree, I believe this is the only industry where I think I have a
real shot at making a career. So in the next 5 years, I intend to be well-established in
this industry.
Whether as an agent or in a higher position doesn’t matter to me right now. Whichever it
is, one thing that I know for sure is that I will continue improving myself until I’m good
enough to land a job as a call center agent.

WHAT IS YOUR SALARY EXPECTATION?

This is my first job application, and I am motivated to learn. I understand that this is an
entry level position, so the salary offer won’t be amazing. It will be fitting for the level of
job. At the same time, however, the possibilities of promotion are almost endless here. I
am ready to accept your standard salary offer for entry level jobs. I am sure that once I
prove myself worthy of a promotion, or of a raise, you won’t hesitate offering it to me.

Based on my research, someone working in the same position with a similar size
company as yours can expect to earn about 18,000 to 20,000 per month but I’m very
open to negotiation, I know that this is a growing company so I want to grow with you.

WHAT IS DIFFERENCE BETWEEN ONSHORE AND OFFSHORE OUTSOURCING?

Onshore outsourcing, also known as domestic outsourcing, is the practice of acquiring
services from someone who is not affiliated with a corporation but lives in the same
nation. Onshore outsourcing is the polar opposite of offshore outsourcing, which
involves hiring people or firms from outside the country to provide services.

HOW TO PROVIDE GOOD CUSTOMER SERVICE?

Customers want fast replies to their questions, on the channel of their choice, any time
of day. They want to take care of problems themselves, using self-service. They expect
support agents to be friendly and helpful.

HOW DO YOU HANDLE IRRATE CUSTOMERS?

When you have an irate caller on the line, you must listen, maintain calm, repeat
information, avoid the hold button, and make your caller pleased. These approaches will
allow you to not only assist the customer, but also to boost customer satisfaction and
reduce handling times.