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  • Customer Perspective

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    Ashray Seth
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    This document provides a worksheet to help see customer service from the customer's perspective. The worksheet instructs the reader to list their major job duties and how the customer might view each duty. Seeing things from the customer point of view can help deliver outstanding service. The document also references a "Nine Dot Puzzle" activity to solve with four straight lines and without lifting the pen, but does not provide further details.

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    This document provides a worksheet to help see customer service from the customer's perspective. The worksheet instructs the reader to list their major job duties and how the customer might view each duty. Seeing things from the customer point of view can help deliver outstanding service. The document also references a "Nine Dot Puzzle" activity to solve with four straight lines and without lifting the pen, but does not provide further details.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    8 views1 page

    Customer Perspective

    Uploaded by

    Ashray Seth
    This document provides a worksheet to help see customer service from the customer's perspective. The worksheet instructs the reader to list their major job duties and how the customer might view each duty. Seeing things from the customer point of view can help deliver outstanding service. The document also references a "Nine Dot Puzzle" activity to solve with four straight lines and without lifting the pen, but does not provide further details.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Customer Service Foundations

    with Jeff Toister

    Customer Perspective Worksheet


    The activities on this worksheet can help you see service from your customers’ perspective.

    The Nine Dot Puzzle


    To solve this puzzle: Connect all nine dots. Use only four straight lines. Do not lift your pen off the paper.

    Adopting Your Customers’ Perspective


    Seeing service through your customers’ eyes can help you go beyond your regular job duties and find
    opportunities to deliver outstanding service.

    Use the worksheet below to examine how your customers might view the service you provide.

    1. What I do: List your major job duties.


    2. How my customer sees it: Describe how your customer might view each one.

    What I Do How My Customer Sees It

    Customer Service Foundations with Jeff Toister 1 of 1

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