Best Enterprises ISO 9001:2015

Quality System Procedure

PROCEDURE FOR INTERNAL QMS AUDIT

Procedure No: BE/PRO/04 Rev No: 1.0 Rev. Date: 11/06/2019

1. SCOPE

This procedure defines the various steps taken to plan, audit and report internal audits of
the Quality Management System at BEST ENTERPRISES. In addition, it also includes the
provision for conducting follow up audits to verify effective closure of non-conformances
raised during the internal audit(s)

2. PURPOSE

The purpose of this procedure is to ensure that outputs that do not conform to their
requirements are identified and controlled to prevent their unintended use or delivery.

3. REFERENCE DOCUMENTS

3.1 BEST ENTERPRISES Quality Manual,

3.2 ISO 9001:2015 standard
3.3 ISO 19011:2018 standard

4. TERMS & DEFINITIONS

MR- Management Representative
NC- Non-conformity ie non-fulfillment of a requirement
SOP- Standard Operating System

5. RESPONSIBILITY AND AUTHORITY

5.1 Management Representative

5.2 Internal Quality Auditors
5.3 Auditees

6. DETAILS OF PROCEDURE

6.1 Audit Planning

6.1.1 Internal Audits of the QMS are planned and controlled by the Management
Representative. The MR maintains an Annual Audit Plan. The audits are planned in such a
way that the entire scope of the QMS is covered at least once every 6 months. The audit
plan and schedule developed takes into consideration the results of BEST ENTERPRISES
activities, the importance of the company’s operation(s) concerned as well as the results of
previous audits.
RE PO RT TH IS AD

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 1 of 3

 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR INTERNAL QMS AUDIT

Procedure No: BE/PRO/04 Rev No: 1.0 Rev. Date: 11/06/2019

6.1.2 Internal audits are carried out by trained & certified auditors. A list of trained &
certified auditors is available with the MR. Audits are planned as such that auditors do not
audit their own work. Selection of auditors and conduct of audits shall ensure objectivity
and the impartiality of the audit process. Audit schedule is communicated to all concerned
in the format defined.

6.1.3 The MR ensures that the internal audits are based on the documented QMS that
includes Policy, Objectives, Manual, System Procedures and Other applicable Documents
and Records.

6.1.4 The auditors may prepare appropriate checklists to be used as aides- memoir while
conducting the audit. ISO 9001:2015 standard shall also be referred by Auditor while
preparing the Audit Checklist.

6.2 Auditing and Reporting

6.2.1 Internal audits are carried out through a process of review of documents, records,
observing the activities and interviews with people within the area being audited. The
focus is on compliance, effectiveness as well as the adequacy of the system.

6.2.2 On completion of the audit, the auditor will discuss his/her findings with the auditee
and agree on the identified non-conformances and observations.

6.3.3 The MR will prepare the final Internal Audit Report and obtain the signature from

6.3.4 The Auditor will record the Non-conformance in the Corrective Action Request for
necessary correction and corrective action. The MR will review the corrective action filled
by Auditee and discuss the corrective action with department manager & auditor. The
report also has a provision for recording the root cause analysis as applicable considering
the impact of the detected non-conformance and the corrective action plan including target
date of completion, which the Auditee will record.

6.2.5 The auditor then submits the correction, corrective action requests to the MR who
records the same in the Corrective Action Tracker such that he/ she can track the open
non-conformances for earliest closure.

6.2.6 The MR reviews the Corrective Action Tracker monthly and requests the respective
auditor to verify effective closure of non-conformances through a follow-up audit.
6.3 Follow up Audits
6.3.1 The respective internal auditors shall conduct a follow-up audit to verify effective
closure of the non-conformance and based on the facts verified and record their comments
on the Corrective Action Request. The report is submitted back to the MR.

6.3.2 MR updates the status of the non-conformance in the Corrective Action Tracker as
PREPARED BY VERIFIED BY APPROVED BY
K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 2 of 3

 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR INTERNAL QMS AUDIT

Procedure No: BE/PRO/04 Rev No: 1.0 Rev. Date: 11/06/2019

open or closed. MR uses this tracker to generate a report on internal audits for the
Management Review.

6.3.2 After every internal audit cycle, the MR reviews the reports and, if required, hold a
debrief session for the auditors to provide feedback and tips on improving the audit
process. This audit procedure is reviewed for its effectiveness, and revised if required.

7. RETAINED DOCUMENTED INFORMATION

7.1 Corrective action request (QMS F001)

7.2 List of Trained & Certified Auditors (QMS F002)
7.3 Audit Plan (QMS F003)
7.4 Audit Schedule (QMS F004)
7.5 List of Trained & Certified Auditors (QMS F005)
7.6 Internal Audit Report (QMS F006)
7.7 Internal Audit Schedule (QMS F007)
7.8 Internal Audit checklist (QMS F008)

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

Confidential: For Internal Use Only Page 3 of 3