To: Betty Friedman

Subject: The decision for your proposals

I'm writing to thank you for your suggestions for resolving our communication
issues at WCH. I agree with some of your suggestions but disagree with others.
I'd want to use this occasion to convey my reactions to your ideas.
1. Internal communications:
The first proposal is one we agree with. Priority cannot be achieved in the
absence of knowledge. The second option is good, however your plan falls
short. He could make a mistake if he responds to a customer complaint
without speaking with others.
2. Sales reps/Head Office:
We disagree with your proposal. While daily reports are convenient,
employees do not have enough time to read them. Instead, if a problem
occurs, each division sends a report to the other connected division.
3. Customer Services Department:
We agree with your suggestion. Because no one was hurt in this example,
individuals may be hurt by our products. We must forward the information
to the appropriate divisions.
Finally, I'd want to thank you again for your suggestions. It was a joy to work
with you, and I hope to work with you again in the future.
Best regards,
Betty Friedman
Communications Director at WCH