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  • Stat Summary Qry

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    Ehsan Babar
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    The document shows issue types reported to a service desk, the number of tickets opened for each issue type, and the average resolution time in minutes. The most common issue type was service down with over 5,000 tickets and an average resolution time of 172 minutes. Slow browsing/websites and fluctuation issues were also common, while IP issues took the longest on average to resolve at over 1,300 minutes. Overall, there were 7,420 tickets submitted with an average resolution time across all issues of approximately 625 minutes.

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    The document shows issue types reported to a service desk, the number of tickets opened for each issue type, and the average resolution time in minutes. The most common issue type was service down with over 5,000 tickets and an average resolution time of 172 minutes. Slow browsing/websites and fluctuation issues were also common, while IP issues took the longest on average to resolve at over 1,300 minutes. Overall, there were 7,420 tickets submitted with an average resolution time across all issues of approximately 625 minutes.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    10 views1 page

    Stat Summary Qry

    Uploaded by

    Ehsan Babar
    The document shows issue types reported to a service desk, the number of tickets opened for each issue type, and the average resolution time in minutes. The most common issue type was service down with over 5,000 tickets and an average resolution time of 172 minutes. Slow browsing/websites and fluctuation issues were also common, while IP issues took the longest on average to resolve at over 1,300 minutes. Overall, there were 7,420 tickets submitted with an average resolution time across all issues of approximately 625 minutes.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 1

    Issue Type CountOfTTNumer AvgOfResolution Time(minutes)

    Service Down 5752 172.06


    Slow Browsing / Website
    636 421.05
    Issue
    Fluctuation 352 178.77
    Latency / Packet Loss 326 265.66
    Issue in OG calls 250 584.47
    Redundant Link Issue 52 790.44
    Email Issue 18 717.56
    Issue in Incoming Calls 15 769.00
    IP Issue 10 1322.50
    Configuration Issue 5 425.40
    Application Issue 3 1806.67
    1 42.00
    7420 624.63

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