To: coreteam@officegreen.

com

Subject: Team Meeting to review Test Shipment Customer feedback results

Opening:

Hi Team,

Thank you for all of your hard work and focus on bringing plant pals customer delivery service excellence.

Body:

We've sent our first round of test shipments and have received some very valuable feedback, and I'd like for us to review the summarize results and determine
the next steps to ensure we're meeting and exceeding customer expectations. The key areas of focus are:

 On-time deliveries rose from 80% to 90% by the end of the survey—a solid improvement, but still short of our 95% target.

 Customers overwhelmingly prefer deliveries before normal business hours and early in the day.

 Satisfaction with support increased once we fixed the customer service software problem, but there is still room for improvement.

 Many respondents found the guides and tutorials helpful. A number of customers volunteered that a live chat option would further improve customer
support.

Time: 10am IST

Location: Conference Room
VC: meet.google.com
Dial In: 888-888-8888

Closing:

The full agenda and the summarized customer feedback report are attached. I’ll block your calendar based on your availability to review both in advance. I'll
reach out to those expected to give updates or lead discussions separately.

Thank you for your time.. I look forward to discussing the feedback with you all.
Signature: Subhajit Misra, Project Manager

Attachments: