MAQUILING MELANIE L.

#81 Rev. Aglipay St. Brgy. Poblacion

Mandaluyong City, Philippines 1550
Mobile No.: 09604169386
memaquiling07@gmail.com

PROFESIONAL PROFILE

 More than 5 years of Customer Service Representative / Support

 2 years as Sales Clerk / Sales Secretary
 Excellent team player with effective communication, leadership and presentation skills
 Fast learner and capable of learning working independently

EDUCATION

Don Mariano Marcos Memorial State University - Mid La union Campus

College of Arts and Management
San Fernando City, La Union
Bachelor of Science in Management
1998 – 2002

Alipang National High School

Rosario, La Union
1993-1997

Cadumanian Elementary School

Rosario, La Union
1987 – 1993
 WORKING EXPERIENCE

Customer Service Representative

TTEC
10th Floor Harbor Drive, Mall of Asia Complex 
Pasay City 1300, Philippine
August 15, 2022 – January, 2023

Duties and Responsibilities

 Responsibility Includes responding to incoming chats from the customers, answering
questions and inquiries, troubleshooting problems, providing information and handling
complaints regarding the organization's products or services.

Customer Service Support

SITEL Philippines Corporation
Loakan Baguio City, Philippines
July 15, 2021 – March 05, 2022

Duties and Responsibilities

 Responsible for ensuring a company complies with its outside regulatory requirements
and internal policies
 Ability to assess the alternative and make a decision based on the risk is critical
 Gathers and interpret data on customer satisfaction for business analyzing data and
creating report for the company management team
 Analyze customer data

Customer Support Associate

Concentrix
Camp John Hay, Baguio City, Philippines
September 28, 2020 – July 10, 2021

Duties and Responsibilities

 Answer incoming calls and emails in an efficient manner. Identify customer questions,
concerns and overall needs. Provide accurate answers and solutions to customer queries,
address customer complaints in a compassionate and patient manner.
 Help sales team generate leads. Identify potential leads and forward to sales
representative. Develop professional relationships with ongoing customers through
excellent customer service. Collaborate with immediate team, other customer service
teams, sales team, and other company departments to ensure overall customer and
product satisfaction.
  Follow company communication procedures, policies, and guidelines at all times.

Customer Service Representative

SITEL Philippines Corporation
Loakan Baguio City, Philippines
May 8, 2017 – September 9, 2020

Duties and Responsibilities

 Answers customer question through phone
 Gave good services for the customer
 Solve customer’s problem-related to product offered and billing problem
 Maintained customer’s trust in a company
 Promote product to achieve sales value beyond target

Sales Clerk
Mikado Store and Textile
Belize City, Belize Central America
March 24, 2015 – March 26, 2016

Duties and Responsibilities

 Maintained and organized, presentation merchandise to drive continuous sale
 Organized racks and shelves to maintain store visual appeal, engaged customers and
promote specific merchandise
 Analyzed and properly process product return, assisting customer with finding alternative
merchandize to meet needs.
 Trained and develop new sales team associates in products, selling techniques and
company procedure.

Sales Secretary
Handyman Hardware Store
Belize City, Belize Central America
March 04, 2014 – March 03, 2015

Duties and Responsibilities

 Answered telephone calls and responded to inquiries
 Provided excellent customer service
 Requested and recorded customer orders and computed bills
 Consistently offered professional, friendly and engaging service
 Contacted other store locations to determine merchandise availability