Solution Manual for IT Strategy, 2/E, James D.

McKeen,
Heather Smith
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it-strategy-2-e-james-d-mckeen-heather-smith/
Table of Contents
Section I: Delivering Value with IT
Chapter 1: Developing and Delivering on the IT Value Proposition
Chapter 2: Developing IT Strategy for Business Values
Chapter 3: Communicating with Business Managers
Chapter 4: Building a Strong Relationship with the Business
Chapter 5: Developing IT Professionalism
Section I Mini-Cases
Delivering Business Value with IT at Hefty Hardware
Investing in TUFS
IT Planning at ModMeters
Section II: IT Governance
Chapter 6: Information Management: The Nexus of Business and IT
Chapter 7: The IT Budgeting Process
Chapter 8: Creating and Evolving a Technology Roadmap
Chapter 9: Delivering IT Functions: A Decision Framework
Chapter 10: IT Sourcing
Chapter 11: Application Portfolio Management
Section II Mini-Cases
Building Shared Services at RR Communications
Creating a Process-Driven Organization at AgCredit
IT Investment at North American Financial
Section III: Information-Enabled Innovation
Chapter 12: Strategic Experimentation with IT
Chapter 13: Enabling Collaboration with IT
Chapter 14: Social Computing: How Should it be Managed?
Chapter 15: Information Delivery: IT’s Evolving Role
Chapter 16: Master Data Management
Section III Mini-Cases
Information Management at Homestyle Hotels
Innovation at International Foods
CRM at Minitrex
Customer Service at Datatronics
Section IV: IT Capability Management
Chapter 17: Developing IT Capabilities
Chapter 18: Building Better IT Leaders from the Bottom Up
Chapter 19: Managing IT-based Risk
Chapter 20: The Identity Management Challenge
Chapter 21: Linking IT to Business Metrics
Section IV Mini-Cases
Leveraging IT Vendors at SleepSmart
Project Management at MM
Managing Technology at Genex Fuels