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Role Discrepancy Is It A Common Problem Among Nurses
Role Discrepancy Is It A Common Problem Among Nurses
Role Discrepancy Is It A Common Problem Among Nurses
Correspondence: TAKASE M., MAUDE P. & MANIAS E. (2006) Journal of Advanced Nursing
Miyuki Takase, 54(6), 751–759
School of Health Science, Role discrepancy: is it a common problem among nurses?
Tottori University,
Aim. This paper reports a study of nurses’ perceptions of the differences between
86 Nishi-Machi,
ideal and actual nursing roles, how these perceptions differ according to length of
Yonago-Shi,
Tottori 683-8503, experience and the factors that might contribute to these perceived differences.
Japan. Background. The literature suggests that nurses tend to experience role discrepancy
E-mail: m.takase@pgrad.unimelb.edu.au or a mismatch between their ideal and actual roles. Although it has been assumed
that experienced nurses perceive less role discrepancy than inexperienced nurses,
either because the former adjust themselves to their actual practice or because they
have the expertise to improve their practice, this assumption has not been tested.
Methods. A survey design was used and the data were collected in 2003. Selected
items from the Jefferson Survey of Attitudes Toward Physician–Nurse Inventory and
the Staff Nurse Role Conception Inventory were administered to 216 Registered
Nurses in Victoria, Australia to measure their perceptions of ideal and actual
nursing roles. Data were analysed using a t-test and regression analysis.
Results. Nurses with more clinical experience rated their ideal and actual nursing
roles more positively than those with less experience. However, the results showed
that both groups of nurses experienced the same degree of role discrepancy. Both
groups perceived strong role discrepancy in the areas of organizational decision-
making and provision of patient education. Experienced nurses also perceived
moderate role discrepancy in developing nursing care plans and in the freedom to
initiate referrals.
Conclusions. Role discrepancy cannot be resolved by having more clinical experi-
ence. While clinical experience enhances nurses’ conceptions of their ideal roles, it
can also lead to role discrepancy if there are organizational barriers that prevent
nurses from engaging in their ideal roles. It is important to find a way whereby
nurses can actualize their ideal views of practice in the current healthcare envi-
ronment.
2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd 751
M. Takase et al.
752 2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd
Nursing and healthcare management and policy Problem of role discrepancy among nurses
important to examine the degree of role discrepancy per- nursing roles. The latter comprised 10 items, which were
ceived by nurses with different lengths of clinical experience categorized into two factors. The first factor consisted of
and to explore what factors may contribute to their percep- eight items measuring perceptions of the use of nursing skills
tions of ideal–actual role discrepancy. (e.g. participation in clinical and organizational decision-
making, providing patient education and providing emo-
tional support). The second factor consisted of two items
The study
assessing delegation of basic nursing care to ancillary
personnel (i.e. assisting patients’ daily activities and hygiene
Aims and hypotheses
measures). These items were selected from the Jefferson
The aims of the study were to answer the following research Survey of Attitudes Toward Physician–Nurse Inventory
questions: (Hojat et al. 1999) and the Staff Nurse Role Conception
• How do nurses with different lengths of clinical experience Inventory (Taunton & Otteman 1986). Minor rewording of
perceive their ideal and actual nursing roles? the original items was done in accordance with the purpose of
• How do nurses with different lengths of clinical experience the study. These items were rated using a six-point Likert
perceive the discrepancy between their ideal and actual scale, with a high score indicating strong desire to engage in
roles? various nursing roles and a perception that these roles were
The hypotheses tested were: adopted in actual practice.
• Nurses with less clinical experience perceive their ideal and The questionnaires were distributed to the hospital and
actual roles differently from those with more clinical university samples. For the hospital samples, the survey
experience. packages were distributed by nurse unit managers at our
• Nurses with less clinical experience perceive the discrep- request. Completed questionnaires were returned by reply-
ancy between their ideal and actual roles differently from paid envelops. For the university sample, we distributed
those with more clinical experience. questionnaires to students in classrooms. Some students
completed the questionnaires within the classrooms and
returned them directly to us. Others completed them at home
Design
and returned them using reply-paid envelopes.
A survey design was adopted and the data were collected in
2003.
Validity and reliability
The questionnaire contained demographic questions and Approval was obtained from all participating institutions.
measures of nurses’ perceptions of both their ideal and actual The questionnaires were accompanied by information sheets
2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd 753
M. Takase et al.
explaining the study purposes and procedures. The anonym- diplomas. In addition, 41Æ2% of the participants were
ity and voluntary nature of participation were also empha- studying at universities for bachelor’s degrees or postgraduate
sized. Consent to participate was assumed by return of a qualifications. Up to 1994, nursing diplomas were offered
questionnaire. under the previous nursing educational scheme in Australia,
and required 3 years of hospital-based training leading to
registration. However, the diploma course no longer exists,
Data analysis
as the bachelor degree has become the minimum qualification
Independent t-tests were used to compare perceptions of ideal required for registration. As for areas of practice, participants
nursing roles between less and more experienced nurses and came from 16 clinical areas. Of 216 nurses, 23Æ6% were from
to compare their perceptions of actual nursing roles. Next, surgical wards and 22Æ2% from either intensive care units or
the differences between the ideal and actual nursing roles emergency departments. Nurses from each of the following
perceived by these two groups were examined by a paired t- wards, medical, mental health, paediatric, palliative care and
test. Finally, a two-step hierarchical regression analysis was cardiac wards, represented 6–8% of the sample respectively.
conducted to examine if the degrees of role discrepancy The remainder, such as those from orthopaedics, gerontol-
perceived by less and more experienced nurses differed. In the ogy, rehabilitation and oncology, comprised a small portion
first step of the regression analysis, the scores for nurses’ of the study participants.
perceptions of their ideal roles were regressed on the scores As shown in Table 1, nurses with ‡13 years of clinical
for actual nursing roles, demographic variables, group experience had statistically significantly more desire to use
membership and the interaction terms between demographic their nursing skills and to engage in task delegation practice
variables and group membership. In the second step, the than those with £4 years of experience. Table 1 also shows
interaction term for actual nursing role scores and group that those with ‡13 years of clinical experience tended to
membership was entered into regression analysis. The aim of perceive themselves using more nursing skills and engaging
the first step was to control the main effects of demographic in task delegation to a greater extent than those with less
variables, group membership and perceived actual roles on experience. In particular, experienced nurses had statisti-
nurses’ perception of their ideal roles. The aim of the second cally significantly more opportunities to delegate basic
step was to see if length of clinical experience moderated the nursing care to others than their less experienced counter-
difference between ideal and actual nursing roles (see Cohen parts.
et al. 2003). As for the discrepancy between ideal and actual nursing
roles, the results of a paired t-test suggest that both groups
rated their ideal roles in the use of nursing skills and
Results
task delegation practice statistically significantly higher than
The response rate in the original study (n ¼ 346) was 36Æ7%. their actual roles. Both groups also perceived a greater role
Of the 216 nurses in the study, 92Æ6% were female. The mean discrepancy in the use of nursing skills (t ¼ 12Æ72, P < 0Æ01,
age of participants was 34Æ5 years (26Æ6 years for the less for nurses with £4 years of experience; t ¼ 11Æ66, P < 0Æ01
experienced group and 43Æ3 years for the more experienced for nurses with ‡13 years of experience) than task delegation
group). The majority of participants (60Æ2%) worked more (t ¼ 3Æ78, P < 0Æ01, for nurses with £4 years of experience;
than 35 hours per week and held clinical positions (90Æ7%). t ¼ 3Æ54, P < 0Æ01 for nurses with ‡13 years of experience).
Approximately, half had bachelor’s degrees, followed These results indicate that both groups experienced role
by 25% having higher degrees and 20% having nursing discrepancy.
Table 1 Comparison of ideal and actual nursing roles between less and more experienced nurses
Variables and factors £4 years ‡13 years t-value £4 years ‡13 years t-value
Overall 4Æ86 (0Æ53) 5Æ13 (0Æ54) 3Æ78** 3Æ96 (0Æ70) 4Æ23 (0Æ86) 2Æ45*
Factor I: the use of skills 4Æ99 (0Æ56) 5Æ24 (0Æ54) 3Æ24** 4Æ02 (0Æ74) 4Æ22 (0Æ92) 1Æ81
Factor II: task delegation 4Æ32 (1Æ26) 4Æ73 (1Æ20) 2Æ46* 3Æ75 (1Æ57) 4Æ24 (1Æ51) 2Æ31*
Values are given as mean (SD ). As to the t-values at the factor level, significance was controlled by the sequential Bonferroni procedure.
*P < 0Æ05; **P < 0Æ01. n ¼ 216.
754 2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd
Nursing and healthcare management and policy Problem of role discrepancy among nurses
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Figures 1 and 2 illustrate the role discrepancies perceived scores for ideal roles were higher than those for actual
by less and more experienced nurses respectively. The first roles.
eight items from the left describe the use of nursing skills With reference to the discrepancy between ideal and actual
and the next two items describe task delegation practices. nursing roles perceived by more experienced nurses, Figure 2
As shown in Figure 1, nurses with £4 years of experience shows that they also perceived ideal–actual role discrepancies
tended to perceive greater discrepancies in providing patient in providing patient education and organizational decision-
education and decision-making on work and support making, in particular in relation to decision-making to
policies. In particular, a large gap was observed between support policy. Unlike those with £4 years of experience,
their desire to participate in decision-making on work however, nurses with ‡13 years of clinical experience tended
policy and their perception of the actual opportunity for to perceive more fluctuations in other areas of the relation-
participation. As for the remainder of nursing roles, their ships between their ideal and actual roles. For instance,
ideal and actual roles show more congruence, although the while experienced nurses tended to perceive moderate
2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd 755
M. Takase et al.
correspondences in the provision of emotional support to Despite these limitations, the present study gives insight
patients and task delegation practice, they experienced mild into how both less and more experienced nurses perceive role
role discrepancies in developing patient care plans and in the discrepancy. Both had positive conceptions of their ideal roles
freedom to initiate referrals. and the latter were rated higher than their perceptions of
Although there were some differences in perceptions of the actual roles.
ideal–actual role discrepancy between less and more experi- Positive conceptions of ideal roles may be fostered through
enced nurses, the results of the hierarchical regression the professionalization of nursing. In particular, the move of
analysis suggest that these differences are not statistically nursing education into universities has played a major role in
significant. The coefficients on the interaction terms between Australia. It has been over 10 years since all nursing
actual role scores and group membership in the second step education programmes were transferred to tertiary institu-
of the analysis were nearly zero (i.e. 0Æ00 for the use of tions in Australia. The educational transfer means that all less
nursing skills and 0Æ03 for task delegation practice, P > 0Æ05 experienced nurses have been exposed to theoretical ideas
for both coefficients). In other words, length of clinical about nursing as a profession. Such theoretical components
experience did not moderate the difference between perceived include education for professional decision-making, leader-
ideal and actual nursing roles. ship, ethics and evidence-based practice. The transfer of
nursing education also established postregistration nursing
courses which allow former hospital-based diplomate nurses
Discussion
to obtain a bachelor’s degree and pursue postgraduate
A cautious interpretation of the findings is prudent. One of studies. These educational changes may have increased
the reasons for such caution is the limited generalizability of nurses’ professional self-concepts and sense of responsibility.
the findings. Our participants were nurses employed in one However, moving nursing towards being an academic
of two hospitals and students undertaking a postgraduate profession has been said to have created a distance between
course at a university. The university students were recruited nursing education and clinical practice (Walsh & Jones
to enhance the representativeness of the sample, as these 2005). As a result, nurses may experience disharmony
students worked in a variety of clinical settings. However, between roles they were inspired to assume during education
the fact that the university students comprised 36Æ1% of the and those they perform in actual practice. Such disharmony is
sample indicates that highly educated nurses may be over- influenced by organizational factors such as cost-containment
represented in the sample. This possible over-representation policies, heavy workloads and a hierarchical relationship
could cause heterogeneity of the sample compared with the between doctors and nurses.
entire Australian nursing population, thus reducing the Nevertheless, fostering a positive conception of ideal roles
generalizability of the findings. Also contributing to a is crucial in nursing practice. A recent study suggests that
limited generalizability of the study findings is the low embracing ideal roles of their own contributes to better
response rate. As already mentioned, these data are part of a nursing performance, as their idealism could serve as a guide
larger study investigating various aspects of ideal–actual for their professional practice (Takase et al. in press). In this
nursing practices and their impact on nurses’ work beha- regard, nursing education is considered essential to deliver a
viour. To capture a range of factors in nursing practice, a high standard of care. On the other hand, it leaves tasks for
large number of questions were included in the question- educational institutions to deal with role discrepancy. One
naire, and this may have discouraged many nurses from possible solution is to work collaboratively with healthcare
participating. To give more accurate pictures of the role institutions to ensure that what is taught in universities is
discrepancy perceived by nurses and to develop sensitive congruent with what nurses do in actual practice. Another
measures to reduce such an unpleasant work experience, possible solution is to equip students with skills to promote
replication of the study with a more representative sample is their practice in a way that corresponds to their ideal roles.
required. As for the comparison between less experienced and
Another weakness of the study arises from the relatively low experienced nurses, our results show that experienced nurses
reliability of the instrument that measured nurses’ conception tend to have more positive conceptions of their ideal roles
of their ideal roles. Corwin’s Role Conception Scale is an than less experienced nurses. These results contradict the
alternative instrument for measuring nurses’ perceptions of findings of previous studies, which indicate a gradual decline
their roles, but this also suffers from low reliability and of experienced nurses’ intentions to engage in some of their
validity (Merritt 1997, Taylor et al. 2001). Therefore, roles, such as decision-making (Joseph 1985, Blegen et al.
development of a more reliable instrument is necessary. 1993). On the other hand, our results support the positive
756 2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd
Nursing and healthcare management and policy Problem of role discrepancy among nurses
effect of professional socialization on the development of nurses also suffer from reality shock or its chronic form –
nurses’ ideal role conceptions. Longer clinical experience called the theory–practice gap. As has been mentioned, many
allows nurses to have more time and opportunities to engage participants were educated at university and some were also
in professional socialization. Socializing with clinical role completing or had completed further education. While
models and assimilating their conceptions of professional experienced nurses continuously engage in professional
nursing roles is one form of professional socialization development and enhance their professionalism, they may
(Fitzpatrick et al. 1996) and this could enhance nurses’ views perceive that their actual practice does not correspond to
of their ideal roles. Another form of professional socialization such developments. Perhaps a heavy workload and other
occurs through tertiary education, as has been discussed organizational factors (including cost-containment hospital
above. In particular, approximately 40% of the experienced policies and a hierarchical relationship between doctors and
nurses in this study had already completed postgraduate nurses) may be contributing to prevent experienced nurses
courses. Thus, exposure to tertiary education may have also from achieving their ideal practice. In other words, experi-
contributed to experienced nurses’ embracing more positive enced nurses may be facing difficulties applying their
views of their ideal roles than their less experienced counter- acquired knowledge and skills due to lack of organizational
parts. support. An environment that does not reinforce nurses’
The results show that experienced nurses also perceive professional development could cause a serious problem by
themselves as engaging in more of their anticipated clinical inducing chronic experience of role discrepancy and might
roles than less experienced nurses. This level of engagement lead to many leaving their jobs to look for more self-fulfilling
may be because experienced nurses have more clinical and work (Takase et al. in press). Our findings suggest that
time-management skills for providing a range of nursing organizations and administrators need to understand nurses’
services to patients as a result of a long-term professional professional needs and be more responsive to their profes-
development than less experienced nurses. More experienced sional development.
nurses also tend to earn more recognition and seniority in When perceptions of the ideal–actual role discrepancy were
the workplace, which makes it easier for them to delegate compared between more and less experienced nurses, there
tasks to ancillary personnel than it is for less experienced were some similarities as well as differences. Both groups of
nurses. nurses reported that they experienced role discrepancy in the
Although experienced nurses tended to develop their areas of organizational decision-making and provision of
conceptions of ideal roles more positively and engage in patient education. A study by Blegen et al. (1993) also
more of these roles than less experienced nurses, it is showed nurses’ experience of role discrepancy in unit policy
surprising to note that both groups of nurses experienced decision-making. Thus, a lack of participation in organiza-
the same degree of role discrepancy. One of the reasons could tional decision-making, as opposed to what is desired, might
be the adaptability of new graduates. The literature suggests occur in the workplace and this problem should be resolved
that graduate nurses experience stages of adjustment to their by appropriate measures (see Drenkard 2001, Thyer 2003).
work during the first year of professional life (Kelly 1998, As for the provision of patient education, it is uncertain why
Delaney 2003). A swift adjustment is necessary for graduate nurses perceived more discrepancy in this compared with
nurses to reduce the experience of reality shock, which could other clinical roles, such as providing emotional support. One
be a considerable burden to them. If this early adjustment possible explanation could be that the heavy workload
process were evident in first year nurses in our sample, commonly experienced by nurses (Hegney et al. 2003,
grouping nurses with £4 years of clinical experience and Khowaja et al. 2005) forces them to prioritize roles relating
comparing their perceptions of role discrepancy with their to patient comfort and treatment and to downgrade patient
experienced nurses would be inappropriate. The true effect of education.
reality shock that might have been experienced by newly Unlike less experienced nurses, those with ‡13 years of
graduated nurses could be obscured in the process of data experience reported moderate role discrepancy in developing
aggregation involving nurses with 1–4 years of experience. nursing care plans and in the freedom to initiate referrals. It
Thus, the adoption of a research design that is more sensitive appears that experienced nurses seek more autonomy in their
to the adaptive process of new graduates might have clinical practice, which results in perceiving more role
identified differences in perceptions of role discrepancy discrepancy in these areas compared with less experienced
between less and more experienced nurses. nurses. These results suggest that the areas of role discrep-
Another reason why both groups of nurses experienced the ancy perceived by nurses may differ as they go through the
same degree of role discrepancy might be that experienced various stages of professional development and additional
2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd 757
M. Takase et al.
Acknowledgements
What is already known about this topic
The authors thank the University of Melbourne for providing
• Many new nursing graduates face reality shock when
a Melbourne Research Scholarship to support the conduct of
they begin clinical practice.
this study. The authors also thank the statistical consulting
• Years of clinical experience allow nurses to adjust to
centre at the University of Melbourne for their statistical
their actual roles.
advice.
758 2006 The Authors. Journal compilation 2006 Blackwell Publishing Ltd
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