Growing

together with
Rabobank
Integrity matters
Content
Let’s get to the table Why is customer due diligence
part of our business relationship?

Why Rabobank? Let’s shake on it

Integrity matters

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Let’s get to the table
We want to know and learn everything about your business. That may sound
invasive, but actually your bank needs to know your business. That’s our job.

Our job is also to help you make better decisions for today, Rabobank builds and conducts business with integrity and
tomorrow and looking further down the road. What are your transparency. We are building a long-term relationship. We
wishes, hopes, and dreams? But also, what’s your baggage? need to know you. You need to know us. Let’s put it all on
What keeps you up at night? What keeps us up at night? the table.

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Why Rabobank?
Rabobank wants to be a collaborator
in your decisions. Together, we can
find ways to build a better working
environment for you and your business.
When we are allies, then we can build a
better relationship together.

Enabling customers to achieve their ambitions form the In all of our activities, Rabobank is highly committed to
driving force behind Rabobank: it aims to create opportuni- strengthening the communities we serve and to playing a key
ties for individuals and businesses to play an independent role as a socially responsible bank and good corporate citizen.
and meaningful role in the economy.

Rabobank believes that sustainable contributions towards
prosperity and well-being require the highest standards of
integrity. Rabobank respects the culture and customs of the
countries where it operates, insofar as these do not conflict
with its own objectives and core values.
History and roots in agriculture
Rabobank’s cooperative identity can be traced back
to the late 19th century when a group of farmers
founded the first agricultural cooperative banks in
the Netherlands. Our strong agricultural roots mean
that we have unparalleled knowledge in the food
and agri industry.
We are the largest bank in the Netherlands in this
field and our ambition is to become the world’s
leading food and agri bank. Based on this ambition,
we are dedicated to making a contribution to
bringing about global food safety and food security.
So tell us: what is your ambition?

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Integrity matters
What are your strengths? What do customers expect
from your business? Reliability. Care. Honesty. Sincerity.
We expect those, too. We want to work together to
build a reliable, long-term relationship. We encourage
strength, transparency and integrity in business.

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Why integrity is important to us
As a gatekeeper to the financial system Rabobank has an
important role in detecting and preventing money laun-
dering, terrorism financing, corruption, fraud and sanction
violation.
To live up to and protect Rabobank values we have controls
in place to prevent our bank and our customers from
supporting behaviour that lacks integrity and/or unwittingly
supports financial economic crime.
Looking out for signals and contributing to the prevention
of financial economic crime are challenges that don’t only
fall on the financial sector. In today’s world this is a joint
responsibility regardless of the industry or sector. So we
expect that integrity also matters to you.
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Let’s talk about integrity
Rabobank’s existence and livelihood are grounded in inte-
Rabobank core values
grity. We refrain from any action or cooperation in an action
• Respect: We work together on the basis of
that lacks integrity. Showing integrity means acting in a way
respect, appreciation and commitment.
that can be explained, justified and is in accordance with the
• Integrity: We believe that all our activities must
spirit of the law or policy.
be carried out with honesty, sincerity, care and
reliability.
Our roots run deep and we are still standing after all these
• Sustainability: We are committed to contributing
years by setting stringent standards and strong principles
to the sustainable development of society in the
for conducting business. All of our activities must be in line
financial, social and ecological sense.
with our four core values: respect, integrity, sustainability
• Professionalism: We are committed to
and professionalism.
maintaining high-quality services and we provide
our services in an efficient manner, whenever
possible anticipating the future needs of our
customers.
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Why is customer due diligence
part of our business relationship?
Before entering into a business relationship, we want to know who we
are doing business with. To assess and manage integrity risks, Rabobank
performs Customer Due Diligence on all new and existing customers.
Customer Due Diligence is about knowing our (potential) customer, all
business activities, the origins of capital, understanding transactional
behaviour and getting insight on how related risks are managed.

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As part of the Customer Due Diligence process we are
interested to know:
• Who you are and which parties are involved in your
business
• Your ownership and control structure
• Your decision in choosing Rabobank
• What kind of transactions we may facilitate for you
• What the origin is of the assets/funds introduced to us
We may have additional questions or requests to fully
understand your business.
Who are you and which parties are involved?
Part of our business relationship is understanding those
entities and individuals involved in our business relationship.
That’s why during the customer due diligence process we
will identify and verify:
• Customer
• Authorised Representative(s)
• Directors
• Ultimate Beneficial Owner(s)*
• Related parties
Ownership and control structure
It is important to us that we understand your ownership and
control structure. This means that we are interested to know
what the ownership and control structure looks like and why.
For example, which jurisdictions, business activities and type
of legal entities are involved and why.
Why would you like to do business with us?
We are interested to know why you select our products and
services and how our products and services support your
business.
What kind of transactions may we facilitate?
We hope to facilitate your transactions, now and in the
future. Therefore, we want to know what kind of transactions
you expect. From and to which countries may we facilitate
transactions? How many transactions? In what currencies?
And what will be the total value of these transactions?
What is the origin of the introduced assets/funds?
Integrity matters to us. To safeguard this we look at the origin
of the assets/funds introduced in the business relationship.
For example, if your company makes a repayment on a loan,
we want to understand the funds used for such a payment.
*Ultimate Beneficial Owner(s) refer to
any natural person(s) who is/ are the ultimate
owner or have control over the company. A detailed
definition will be provided during the Client Due
Diligence process.
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Let’s shake on it

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CONTACT US if your organisation changes or is about Open communication and support business r er.
togeth
to change. Inform your Rabobank Relationship Manager We attach great value to your assessment of our services.
of relevant developments, such as an update in address/ We strive for openness, dialogue, credibility and consistency.
incorporation, ultimate beneficial ownership and business It’s important that new and existing clients recognise and
activities. experience integrity in all our activities. Mutual trust is
essential for both of us to start, build and continue our
WE WILL CONTACT YOU for periodic updates. In case business relationship.
of any business changes or outdated information and/
or documents, we will request new and up-to-date infor­ If you have any questions, comments, or recommendations,
mation and/or documents. don’t hesitate to contact your Rabobank Relationship
Manager.

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Head office address Postal address Website Telephone
Rabobank Rabobank www.rabobank.com +31 (0)88 7226 767
Croeselaan 18 Postbus 17100
3521 CB Utrecht, Netherlands 3500 HG Utrecht, Netherlands