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    Thanh Hoài
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    This document contains sample conversations between customers and shop assistants on various topics like finding shops and items, business hours, shopping assistance, trying on items, payment methods, and exchanges. The left column lists common customer questions on these topics and the right column provides example responses shop assistants may give. The conversations cover locating stores and items, operating hours, getting size and fit information, payment and refund policies.

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    This document contains sample conversations between customers and shop assistants on various topics like finding shops and items, business hours, shopping assistance, trying on items, payment methods, and exchanges. The left column lists common customer questions on these topics and the right column provides example responses shop assistants may give. The conversations cover locating stores and items, operating hours, getting size and fit information, payment and refund policies.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    3 views2 pages

    Conversations

    Uploaded by

    Thanh Hoài
    This document contains sample conversations between customers and shop assistants on various topics like finding shops and items, business hours, shopping assistance, trying on items, payment methods, and exchanges. The left column lists common customer questions on these topics and the right column provides example responses shop assistants may give. The conversations cover locating stores and items, operating hours, getting size and fit information, payment and refund policies.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Conversations

    Asking Answering

    1. Finding a shop
     Where can I get/ buy sunglasses?  You can buy that.... in the....
     Where’s the nearest shopping center?  The nearest one is 1km far away from
    here.
    2. Opening hours
     What time do you open/ close, please?  We’re open 24/7
     Do you open all day?  We close at....
     Do you open on Sunday?  We open from....till/to...., Monday to
    Friday
    3. Shopping for
     Excuse me. Can you help me?  Of course, How can I help you?
    May I ask you a question? Yes. What can I do for you?
    Sure. What do you need?

     I’m looking for a ...  What is your size?


    I want/ need to buy a…  What size/ color/ style?

    4. Trying on
     What do you think?  It looks great.
     Does it look too big/ small?  It's definitely your size.
     How does it look?  It's a perfect fit.
     It’s too long/ short – tight/ loose
    5. Paying
     Do you offer a cash discount/ voucher?  Yes. I pay by credit cards
     Can I pay by cash/ credit card?  Sorry. No
     Yes, certainly.

    6. Exchanging
     I want/ would like to exchange this  You can exchange this dress with
    dress. anything of the same value/ price.
     That's not a problem. Leave it with
    me, and find something that you like.
    Conversations
    Asking Answering

    7. Finding a shop
     Where can I get/ buy sunglasses?  You can buy that.... in the....
     Where’s the nearest shopping center?  The nearest one is 1km far away from
    here.
    8. Opening hours
     What time do you open/ close, please?  We’re open 24/7
     Do you open all day?  We close at....
     Do you open on Sunday?  We open from....till/to...., Monday to
    Friday
    9. Shopping for
     Excuse me. Can you help me?  Of course, How can I help you?
    May I ask you a question? Yes. What can I do for you?
    Sure. What do you need?

     I’m looking for a ...  What is your size?


    I want/ need to buy a…  What size/ color/ style?

    10. Trying on
     What do you think?  It looks great.
     Does it look too big/ small?  It's definitely your size.
     How does it look?  It's a perfect fit.
     It’s too long/ short – tight/ loose
    11. Paying
     Do you offer a cash discount/ voucher?  Yes. I pay by credit cards
     Can I pay by cash/ credit card?  Sorry. No
     Yes, certainly.

    12. Exchanging
     I want/ would like to exchange this  You can exchange this dress with
    dress. anything of the same value/ price.
     That's not a problem. Leave it with
    me, and find something that you like.

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