Job Purpose:

The Implementation Specialist will be responsible for assisting and implementing Cendyn’s suite of
products. Primary job responsibilities are to interact the customers on independent implementations as well
as with the Cendyn project management team and other internal teams and maintain project status,
updates, and assist the project teams with various data configurations and QA.

Job Responsibilities:
 Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the
lead resource
 Maintain and update project schedules for milestones in Smartsheet
 Complete implementation tasks and projects on time and meeting customer expectations, for both
external and internal customers, in a multi-tasking environment.
 Work with several teams to help coordinate project schedules and timelines. Ensure Business
related functions remain on target with project milestones
 Gain an in-depth understanding of Cendyn products and internal processes
 Identify key components needed for the project, and provide accurate recommendation for
property setup in collaboration with Technical Onboarding members
 On some occasions collaborating with Project Management on larger projects being the SME
handling and supporting the functional configuration as well as participating in customer calls to
provide respective updates and insights
 Oversee project reviews with property management to guarantee they understand the setup and
system goals prior to initialization
 Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of
products. Ensure customers receive all the necessary information/trainings/reviews for all products
contracted
 Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or
customer’s product management group
 Provide detailed feedback and reviews for implementation handoff to the Customer Success Team
 Mentor, coach, and assist in the development of team members within Project Management Office
relating to implementation topics.

Requirements:
 Bachelor's degree or Associate degree plus equivalent experience (military, public sector, or private
sector) required
 2 or more years’ experience related to the hospitality industry, preferably Casino industry
 Experience as a Revenue Manager using revenue management systems within the hospitality and
Casino industry or minimum 4 years in an experience technical operations environment is
preferred
 Knowledge of multiple Property Management System’s is preferred (e.g. LMS, Opera, Maestro,
SMS).

Competencies:
 Excellent communication skills, both written and verbal
 Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner
respect from other team members
 Strong customer service focus encompassing both external and internal customers
 Ability to manage multiple priorities, projects and deadlines under pressure, work with limited
direction and documentation, and thrive under uncertainty