JEREMIAH PAUL

G. OCAMPO
IT ENGINEER/GLOBAL IT /IT SERVICE DESK

Looking for suitable PROFESSIONAL PROFILE CAREER HISTORY:

job and opportunity
where I could I have Bachelor degree of Science in Registration Officer II/ Philippines
practice my Information Technology. I took up a Statistic Authority
knowledge and course of CCNA and currently planning to October 2020 – December 2020
develop my take exam. -Act as Unit Supervisor, Cascades update
personality as a to RO 1
career person while -Coordinates with Enumerators for
utilizing my skills. EDUCATION: directives and submits progress reports

-Provides necessary reports and updates
TERTIARY requested by PSA
CONTACT 2014 - 2018 -Oversees the team and the enumeration
Tarlac State University operations.
PHONE: -Thesis Title: Bilmokogrocery.com(An
0955-7730-863 Online Grocery Shopping) CAREER HISTORY

EMAIL: Secondary
ocampo.jem@yahoo. 2010 - 2014
Phil Data/Technical Support Specialist (IT
com Tarlac National High School
MALL)

January 2021 - September 2021

HOBBIES
Playing Guitar CAREER HISTORY:
Playing Football
Playing Basketball IT Engineer/ Diebold Nixdorf
October 2018 – September 2020 -Guide users with simple, step-by-step
-Install new hardware and software.
-Setting up accounts for company
employees with passwords and
permissions.
-Installing antivirus protection.
-Monitoring a company’s systems with
security the prime objective.
-Fixing network faults.
-Coming up with IT solution to fix a
company’s problems.
-Ensuring Staff is properly trained on new
system.
-Addressing user tickets regarding hardware,
software and networking
-Walking customers through installing
applications and computer peripherals
-Do supporting Network problem
instructions
-Test alternative pathways until you resolve an
issue
CAREER HISTORY:
IT Service Desk/ Eteam
September 15, 2021 – Present
-Assisting Foreign and Indian Customer
-Responding to IT Support request over
the phone and via email
--Download, installing and configuring
software to meet user requirements.
-Ensuring correct use of application,
networks and equipment.
-Testing and updating existing software.
-Fixing network faults.
-Fixing hardware issues including
replacing of equipment and peripherals
such as computer, terminal and routers

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CAREER HISTORY: SKILLS:
-Active Directory
GLOBAL SERVICE DESK ENGINEER LVL 1
TRT SHARED SERVICE - Knowledgeable in Ticketing System(SNOW) (Netsuite)
February 07, 2022 – Present - Backup software
- Servers
- Storages
Break/Fix Hardware Maintenance:
- Virtualization software
- Perform remote troubleshooting to identify failed
- Network Switches
hardware
- Capable of creating logo and videos
- Coordinate with Service Partners or Field Engineering
team for onsite support
- Documentation of problem resolutions into TRT’s
knowledge base
- Ensure procedures are properly followed when service
partners attend site TRAININGS AND SEMINARS:

Software Support:
Remote System administration tasks for managed -Hello Programming Seminar August 30, 2014 Tarlac State
services Customers University – Engineering AVR Romulo Boulevard, Tarlac City

Managed Services – System Administration: -Quick Start Seminar July 5, 2014 Tarlac State University –
- Remote System administration tasks for managed Engineering AVR Romulo Boulevard, Tarlac City
services Customers
- Multimedia Seminar February 20, 2016 Tarlac State
OH&S Work Environment: University – College of Computer Studies AVR
- Ensure that the technical work areas remain clean and
always organized. -ICTD Seminar Series 4 November 10, 2017 Tarlac State
University – College of Computer Studies AVR San Isidro,
- Ensure that the warehouse remains clean and
Tarlac City
organized where practical.
- Ensure that you adhere to ESD procedures.
- Ensure that you adhere to all OHS requirements,
including for lifting, cabling, rackmounting, and
equipment in rooms is not obstructing walkways.
- Ensure client best service for problem in Servers,
Storage, Operating System, Networking, back up,
Database, Other IT Platforms worldwide.

From JobStreet.com