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TRG - Network Engineer
TRG - Network Engineer
Candidates must be able to follow SOP, create support tickets, follow through if the issue is not
resolved right away, and ask for help if there is a roadblock until the client issue is resolved.
Client satisfaction is above all else.
Must be able to methodically troubleshoot and have a standard on how and what to do instead
of randomly guessing what to do next.
Tools of Trade:
• VoIP soft switch understanding (Asterisk/Freepbx/FreeSwitch or others)
• Understanding of tools such as AnyDesk, Google Docs, Online Search, Windows OS
shortcuts, proper email etiquette
• Experience with IP phone configuration & setup as well as troubleshooting
• Intermediate to advanced understanding of networking and troubleshooting
Skills Required:
• EXTREMELY well organized & punctual
• Must be a self-starter, out of the box thinker, & problem solver
• Be able to work under pressure, keep organized and look for solutions
• Seek out solutions when they hit a roadblock instead of dropping the task and
forgetting it
• Answer support/general calls & emails from end users and resolve their
issue
• Provision new phone systems, phones, port numbers
• Manage remote installation of internet & voip service with on-site technicians
General Skills
• Be able to speak & write English fluently with little or no accent
• must have high speed internet with at least 10m symmetrical connection with a
preferred backup in case of outage if working from home
• access to a working computer and a quiet place to work, noise cancelling headsets
Qualifications:
• 3+ years of experience with any soft switch (Asterisk, Freepbx,
FreeSwitch)
• 3+ years of experience with networking
• Knowledge of IP phones & provisioning such as Grandstream,
Polycom, Yealink
• Technical knowledge about networking, VoIP, how it works,
capabilities, limitations, call quality testing using wireshark
• Must be organized and ability to document how-to and
common troubleshooting steps