COMMUNICATION is imparting or 

exchanging information or news.
Verbal Exchange of information with the use of words, either spoken or written
communication

Non-Verbal
communication Exchange of information without the use of words

Sender/Encoder This is the person that is delivering a message to a recipient, the person who is
trying to communicate a message.  the individual who initiates a message and
is also called the communicator or source of communication
Receiver/ The receiver is the person who is getting or receiving the message.
Decoder

Message refers to the information that the sender is relaying to the receiver.
Channel This is the transmission or method of delivering the message. i.e. in-person,
documents, e-mails, instant messaging platforms, video conferences, phone
calls social media.
Feedback
In some instances, the receiver might have feedback or a response for the
sender. This starts an interaction.

Noise any barrier preventing an effective communication process

Physical noise interference external to both speaker and listener; it hampers the physical
transmission of the signal or message.

Physiological
created by barriers within the sender or receiver.
noise

Psychological
mental interference in the speaker or listener.
noise
interference created when the speaker and listener have different meaning
Semantic noise
systems.
Context
the surroundings, circumstances, environment, background, or settings that
determine, specify, or clarify the meaning of an event or other occurrence.

Intrapersonal “self-talk.
communication 

Interpersonal
normally involves two people.
communication

Group
a dynamic process where a small number of people.
communication

Public
one person speaks to a group of people
communication
Mass   involves sending a single message to a group. It allows us to communicate our
communication message to a large number of people, but we are limited in our ability to tailor
our message to specific audiences, groups, or individuals.

the content of the communication is itself clear. avoid jargon, use simple
Clear/ Clarity
language, use simple structures, and focus on the core points of your message.
Correct/
factual information and the language and grammar you use in communication
Correctness
are correct.
Complete/
When creating a message, it’s essential to give the recipient all of the
Completeness
information they need to follow your line of reasoning and reach the same
conclusions you have.

Concrete/ Your arguments should be based on solid facts and opinions from credible
Concreteness sources, and you should share irrefutable data to support your argument.

Concise/ When communicating messages of this nature, it’s important to stick to the
Conciseness point and keep your messages short and simple.

Courteous/ Your messages should be friendly, professional, considerate, respectful, open,

Courteousness and honest.

Considered & To help make sure your communications are considered coherent, you should
Coherent have a logical flow and your style, tone, and language should be consistent
throughout

To ensure your communications are consistently honest, stick to the facts. 

Honesty
Be transparent about every aspect of their business, even if the news is
Openness negative.
Clarity Communications need to be as clear and concise as possible
Respect Be mindful of the diverse identities of your intended audience and how they
might interpret your message.