Adham Aly

Highly motivated professional seeking a position where I

can contribute with my strong customer service experience,
negotiation skills and sales techniques.
I bring 12 years of experience and a non-stop learning
routine.

Work Experience
Skills
Business Development Manager
Excellent communication skills. (Freelance)
Creative thinking skills. 2019 - Present

The patience and ability to Responsibilities:-

engage customers in
-Maintain current client relationship and identifying areas for potential
conversation.
clients
Excellent sales ability. -Contacting potential clients to establish a business relationship and meet
Working knowledge of relevant with them.
computer software. -Develop new sales areas and improving sales through various methods
-Research the latest in the business industry and creating new
Excellent interpersonal and
opportunities to expand business
problem solving skills.
Achievements
Helped 2 start ups to be within the top 3 in the market in less than a year
Languages Dopamine UAE
Paradise Blue Dive center
English (native)
Arabic (native)
Senior cabin crew
Spanish (basics)
Emirates Airline | 2014 - 2019
Russian (basics)
-Duty Free sales top achiever from 2015 to 2018
-Excelled in providing a high level of satisfaction for multicultural
Contact passengers on international flights by displaying a friendly and courteous
character
Mobile| +971 58 983 1845 - Attended workshops and training sessions in customer service, conflict
Email |adham.worldwide@gmail.com resolution tactics and sales techniques to help achieving the (Duty-free)
Sales target
- Ensured brand quality consistency in delivering highest customer service
standards
- Received over 50 complement letters from colleagues and over 60
customers thank you letter.

Guest relation manager

Movenpick hotels & resorts (Red-sea) | 2010- 2014

-Assisting with guests queries/disputes

Academic History -Resolving complaints effectively
-Sharing tips with the team to enhance customer service
Emirates Training college
-Handling the arrival and departure of guests
In flight services diploma -Acting as a communication hub between guests and team members
Alexandria University -Informing guests about updates of services
-Providing reports to senior manager on the activities
Bachelor’s degree in hotel management
Victoria College

High School British Education Diploma

Guest relation officer
Movenpick hotels & resorts (Red-sea) | 2008 - 2010

-Review arrival lists to welcome guests

-Attend to special guests (e.g. VIPs) and answer their inquiries
-Provide information about amenities, area and venues and promote
services
-Anticipate guest needs and build rapport with customers
-Address customer complaints and escalate to Guest Relations Manager
when needed

Certificates
Business Excellence: The Fundamentals of Quality
Fatigue and Shift Work
Protecting Credit Card Information - Service Delivery
Business Excellence: The Fundamentals of Quality
Customer Service Fundamentals