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Preventing and Identifying Causes of Paper Jams-Gen2-Gen2-Univ-Gen3 MNL-000059-C
Preventing and Identifying Causes of Paper Jams-Gen2-Gen2-Univ-Gen3 MNL-000059-C
English (US)
Preventing and Identifying Causes of Paper Jams
GEN2™, GEN2 Universal™, and GEN3 Evolution® Printers
ã 2011 – 2012 FutureLogic, Incorporated. All Rights Reserved.
GEN2, GEN2 Universal, GEN3, Evolution, and FutureLogic are either trademarks or registered
trademarks of FutureLogic, Incorporated in the United States and/or other countries. Additional
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and products or brand names mentioned herein are the property of their respective owners.
This document contains Proprietary and Confidential information and its contents are covered by
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assumes no responsibility or liability for any errors or inaccuracies that may appear in this manual
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OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
These specifications are subject to change without notice and may not completely and correctly document
the operation of this product.
11/14/2012 The products described in this manual are in compliance
MNL-000059 with all applied CE standards.
REV.C The GEN2 Netplex printer (PSA-66-ST2N) and the GEN2
Universal Netplex printer (PSA-66-ST2NU) are in compliance
with the Netplex protocol of IGT.
Table of Contents
1 Guide Overview ....................................................................................................... 1
Introduction ..................................................................................................................... 1
Intended Audience............................................................................................................ 1
Applicability ..................................................................................................................... 1
Conventions Used in this Document ................................................................................. 1
2 Types of Paper Jams................................................................................................ 2
Introduction ..................................................................................................................... 2
Suspect Paper .................................................................................................................. 2
Excess Dirt/Paper Dust .................................................................................................... 4
Bezel Misalignment .......................................................................................................... 5
Improper Loading of Tickets.............................................................................................. 6
Ticket Index Mark ............................................................................................................ 7
Ticket Inks ....................................................................................................................... 9
Drink Spillage ................................................................................................................ 10
Obsolete or Incorrect Firmware Version .......................................................................... 10
Identifying Firmware Version in Use .......................................................................... 11
Incorrect Ticket Perforations ........................................................................................... 12
Misleading Game Events................................................................................................. 13
3 Printer Cleaning Overview .................................................................................... 14
Cleaning Dos and Don’ts ................................................................................................ 14
Required Cleaning Supplies ............................................................................................ 14
1 Guide Overview
Introduction
This Guide provides the procedures and instructions for cleaning FutureLogic printers as
identified in the Applicability section.
Intended Audience
The intended audience for this Guide: Operators and Technicians.
Applicability
This Guide covers the GEN2™, GEN2 Universal™, and GEN3 Evolution® Printers.
Suspect Paper
Tickets from a “suspect lot/industry-wide paper issue” have been known to cause paper jams.
The “suspect” tickets exhibit paper anomalies such as a lot of curl/bow and twist. These tickets
seem to take on a stronger set/form to the printer paper path. The tickets are more difficult to
feed through the paper path and the printer bezel and are more prone to paper jams.
Suspect tickets: a) may not lay flat; b) may have excessive curl/bow and twist; or c) may feel
stiff especially after being exposed to higher temperatures (such as within a game or through
storage or transportation temperatures) over a period of time or when becoming older paper.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Do not use suspect paper. Contact your ticket supplier if encountering this paper type.
2. Perform the proper cleaning and maintenance (see Printer Cleaning Guide (MNL-000054)).
Use the FutureLogic Custom Cleaning Card (Part # 350-00287-100) to prevent any adverse
effects caused by the accumulation of paper dust and other contaminants.
3. Do not store spare ticket stacks inside the game. The Ambient heat within the game may
cause stored tickets to experience print quality and/or paper jam issues.
Example: Tickets
The tickets are a source of paper dust.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Perform the proper cleaning and maintenance (See Printer Cleaning Guide (MNL-000054)).
Use the FutureLogic Custom Cleaning Card (Part # 350-00287-100) to prevent any adverse
effects caused by the accumulation of paper dust and other contaminants.
2. Do not use any ticket packs that are an excess source of paper dust. Use only good quality
tickets with the printers.
3. Do not store ticket stacks inside the game. The Ambient heat within the game may cause
stored tickets to experience print quality and/or paper jam issues over time.
4. Perform proper game maintenance to ensure that there is proper clean air flow present and
the reduction of internal game heat and sources of dust/dirt. Ensure that all of the game
ventilation and cooling fans are operating properly within the games.
5. Ensure that the printer has the correct firmware version.
Bezel Misalignment
A printer bezel misalignment could cause interference of the ticket being presented by the
printer or the ticket may become damaged. This could result in the printed ticket not leaving
the printer or not being all the way presented. End users are not able to access to their ticket.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Ensure that the bezel on the printer is tight, straight, and correctly aligned with the printer.
2. If the game has a mating bezel to the printer Bezel (such as on the game door), ensure that
this is also tight, straight, and correctly aligned with the printer/printer Bezel when the
game door is shut.
3. When performing printer Preventative Maintenance (PM), periodically check the bezel
door/printer Bezel alignment and the tightness of the bezel hardware. Ensure that these
items stay correctly aligned and the hardware is secure and tight.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Be careful. Load the paper in the correct orientation. Do not break any ticket perforations.
2. If a trailing ticket perforation becomes accidently broken, remove the loaded ticket within
the printer and re-load the ticket pack without breaking the ticket perforations.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Use tickets with the correct index mark.
2. Use the FutureLogic Ticket Template to measure the index mark to specification.
3. Ensure that the index mark is solid black without any voids or too light in color.
Additionally, the index mark should not have any smudges or printing anomalies.
4. Do not print in regions that would violate the Ticket Specification 83500400.
5. If you have out of tolerance or suspect index mark tickets, Contact your ticket provider.
Note: If encountering a perforation issue on some tickets and not on every ticket within
the pack; this is normal since typically ticket conversion uses separate dies with a
repeated pattern. This means that if you lay out five consecutive tickets, the die that
cuts ticket number one is not used again until cutting number five. Typically the dies are
on a cylinder with four dies using a rotating cutting process.
Ticket Inks
Non-cured inks or cured inks stick tickets together. If the inks used to print the tickets
graphics are either cured after the ticket stacks are together or are still wet/did not cure during
processing of the stack, these can cause the tickets to stick together.
Example: Graphic Printing Process Example: Graphic Printing Ink Curing Anomaly
Recommended Actions
To prevent and/or reduce this type paper jam:
1. If you have known tickets with ink adhesion, contact your Ticket provider.
2. Fan the ticket pack before loading the tickets to help overcome some levels of ink adhesion.
Drink Spillage
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Immediately turn off power to the printer and attend to the spillage. This may require
printer tear down if the spillage has entered print mechanism area and/or the PCBA area.
2. Perform the proper cleaning and maintenance (See Printer Cleaning Guide (MNL-000054)).
Use the FutureLogic Custom Cleaning Card (Part # 350-00287-100) to prevent any adverse
effects caused by the accumulation of paper dust and other contaminants.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. Ensure that your printers contain the latest firmware to optimize printer performance and
feature sets.
2. To verify that you have the latest firmware version, contact your gaming regulatory body for
your jurisdiction. Compare your printer firmware versions to the latest approved version.
Your game manufacturers may also be able to help you determine the latest approved
versions that they released. However, ensure your jurisdiction gaming regulatory body has
also approved these versions prior to installing them into your printers.
3. Perform the proper cleaning and maintenance (See Printer Cleaning Guide (MNL-000054)).
Use the FutureLogic Custom Cleaning Card (Part # 350-00287-100) to prevent any adverse
effects caused by the accumulation of paper dust and other contaminants.
Recommended Action
To prevent and/or reduce this type paper jam:
· Contact your Ticket supplier.
Note: If encountering a perforation issue on some tickets and not on every ticket within
the pack; this is normal since typically ticket conversion uses separate dies with a
repeated pattern. This means that if you lay out five consecutive tickets, the die that
cuts ticket number one is not used again until cutting number five. Typically the dies are
on a cylinder with four dies using a rotating cutting process.
Recommended Actions
To prevent and/or reduce this type paper jam:
1. When reviewing game event logs, note that printer failure maintenance codes being used
can be alarming and/or misleading.
2. If encountering an incorrect printer failure maintenance codes being used, determine if
correct codes are available. If not currently available, can correct printer maintenance
codes be established? If they are available, can the correct codes be used?
Media Storage Do Not store spare media (tickets) stacks inside the game. Ambient
heat within the game may cause stored tickets to experience print
quality and/or paper jam issues over time.
Cleaning Tools Do Not use sharp or abrasive objects when cleaning the Print Head,
Platen Roller, Pinch and Presenter Rollers.
Cleaning Materials Do Not use non-approved cleaners or detergents.
Cleaning Card Do Not use Cleaning Card more than once.
Cleaning Swab Do Not use Cleaning Swab more than once.
Cleaning Wipe Do Not use Cleaning Wipe more than once.
Cleaning Frequency Do use the Cleaning card method every 3 months.
Do perform the manual cleaning method generally two (2) times per
year or as required depending upon game and media conditions.
Cleaning Material Do use FutureLogic approved cleaning cards, cleaning wipes, and
cleaning swabs.
For quick cleaning instructions, see: Printer Cleaning Quick Reference Guide (PUBN-000053).
For detailed instructions, see: Printer Cleaning Guide (MNL-000054).